Hotel Ciutat Jardi

The hotel offers a truly memorable experience, largely due to its direct beach access and its charming, tranquil garden oasis, which provide a serene escape. Guests consistently praise the hotel's unique, old-world charm and its intimate, boutique atmosphere, making it feel distinct from larger resorts. This setting is ideal for couples seeking a romantic and peaceful getaway, solo travelers desiring a quiet retreat, and families looking for a safe and convenient beachfront stay. Its excellent location also appeals to sightseers and business travelers due to easy access to the city and airport. To enhance your stay, consider utilizing the direct garden gate for early morning beach walks and exploring the scenic coastal path to Palma by renting a bike from the hotel.

Facilities & Amenities
The hotel provides a delightful array of facilities that contribute to a relaxing stay. The swimming pool, though described as small, is consistently noted as clean and sufficient for cooling dips, with ample sun loungers and shady areas within the beautiful garden. This tranquil space is often highlighted as an oasis for relaxation. Guests appreciate the availability of bike rental directly from the hotel, facilitating exploration of the nearby cycle paths. While Wi-Fi is available, some guests reported it could be intermittent. The hotel's overall ambience is frequently praised for its unique, old-world, and colonial style, offering a cozy alternative to mass tourism establishments.

Cleanliness & Room Comfort
Guests generally find the rooms to be clean and comfortable, with many appreciating the spaciousness of suites and rooms with balconies or terraces, some offering stunning sea views. The beds are often described as comfortable, though a few guests found them to be hard or the pillows uncomfortable. Bathrooms are typically clean and adequately sized, though some older rooms were noted as tired or outdated, with occasional issues like loose faucets or drainage problems. A recurring point of feedback is the lack of kettles or coffee makers in the rooms, and some guests noted the absence of complimentary drinking water. Noise from neighboring rooms and cleaning staff was occasionally mentioned, impacting rest for some.

Dining & Food Quality
Feedback on dining experiences is somewhat mixed. Most guests found the breakfast to be good, with a varied selection of both sweet and savory options, and many enjoyed dining outdoors in the garden. However, some guests felt the breakfast variety was limited for the cost, with hot items often being cold and the coffee quality inconsistent. The hotel's restaurant receives positive remarks for its food quality and service, with some guests enjoying excellent dinners, though it was noted to be quiet at times. The pool bar is also appreciated for its friendly staff and convenient service, allowing guests to enjoy drinks by the pool.

Location & Accessibility
The hotel's beachfront location is consistently lauded as superb, offering direct access to a clean, uncrowded beach just steps away. This makes it ideal for swimming and leisurely walks along the promenade. Its proximity to the airport (a short 5-10 minute drive) is a significant convenience for arrivals and departures, with most guests finding any associated plane noise to be minimal and not disruptive. The hotel is well-connected to Palma city center, accessible via a pleasant walk along the coast, a scenic bike ride on dedicated paths, or a frequent bus service from nearby. Parking is generally easy to find and free on the street around the hotel.

Staff & Service
The staff at the hotel consistently receives outstanding praise for their exceptional friendliness, helpfulness, and attentiveness. Guests frequently highlight the warm welcome and efficient check-in process. The team is described as professional and eager to go above and beyond to ensure a comfortable stay, assisting with requests such as taxi bookings or providing a shower room for guests after checkout. The service provided by the reception, restaurant, and bar staff is a recurring theme in positive reviews, contributing significantly to the overall pleasant and welcoming atmosphere of the hotel.

Additional Information
The hotel is celebrated for its unique historic building and old-world charm, offering a distinct and intimate experience compared to larger, more modern establishments. Guests appreciate its character and artistic decorations, which evoke a sense of timeless elegance. A point frequently noted by guests is the policy of charging a fee for the use of the in-room safe, which some found unexpected for a hotel of this caliber. The hotel also offers bike rental service, which is a popular amenity for exploring the coastal area and reaching Palma.