Hotel Artis

This hotel offers a notable advantage with its ample free parking, a significant draw for guests traveling by car, and is situated in a quiet residential area. Guests frequently highlight the exceptional friendliness and helpfulness of the staff, the overall cleanliness of the premises, and the generally good quality of the breakfast. While the location is often described as peaceful, its distance from the city center means a commute is necessary. This hotel is particularly well-suited for travelers with cars, budget-conscious tourists seeking value, and business travelers looking for a calm environment. To make the most of your stay, be prepared for public transport journeys to central attractions and consider bringing your preferred toiletries or a personal hairdryer for added comfort.

Facilities & Amenities
Feedback on the hotel's facilities is mixed, particularly concerning the air conditioning. Many guests report that the AC either provides only hot air or is seasonal, leading to uncomfortable room temperatures, especially during warmer periods. However, some found the AC to be effective. Wi-Fi connectivity is inconsistent, with some guests finding it reliable while others experienced poor or unstable signals. Rooms typically include a mini-bar or fridge, though these are often noted as empty or not sufficiently cold. The provided hairdryers are frequently described as inadequate, prompting recommendations to bring one's own. While some rooms lack a kettle or coffee maker, a few guests successfully requested one. The hotel's "bar" area is often perceived as basic, resembling a waiting room rather than a traditional hotel bar, and is sometimes closed.

Cleanliness & Room Comfort
The hotel generally receives positive remarks for its cleanliness, with many guests appreciating daily room cleaning and fresh towels. However, some reviews mention minor issues such as dust, hair, or limescale in the bathroom, and occasional dirty walls. Room condition and design elicit varied opinions; some find them modern and spacious, while others describe them as outdated, small, or having minimalist furniture. Bed comfort is a recurring point of contention, with some guests praising the comfortable beds, while others found them to be excessively stiff or hard, likening them to a "brick." Bathrooms are frequently cited for issues like small showers, leaking fixtures, or a lack of basic amenities like bath liquid dispensers. Noise levels are also a mixed bag; while the area is generally quiet, poor soundproofing means guests can often hear neighbors or corridor noise, and some experienced disturbance from noisy air conditioning or early morning construction.

Dining & Food Quality
The breakfast receives considerable attention, with many guests praising its wide selection of sweet and savory options, including pastries, cakes, and a variety of hot items like eggs and sausages. The coffee from the machine is often highlighted as good. However, some guests found the breakfast to be basic, with items like pastries being stale or hot food being served cold. There are also comments about limited variety, especially for savory items, and occasional shortages of popular items. The hotel's restaurant for dinner receives overwhelmingly negative feedback, often described as resembling a "school canteen" with poor lighting, limited and unappetizing food choices, and an overall uninviting atmosphere. Many guests noted a complete lack of nearby dining options, making the hotel's limited offerings a significant inconvenience.

Location & Accessibility
The hotel's location is a key point of discussion, situated in a quiet residential area that many guests appreciate for its peacefulness and sense of safety. However, it is notably far from Rome's city center and main attractions, requiring a commute of 40-60 minutes by public transport. Accessibility to transit is generally good, with the nearest metro station typically a 10-15 minute walk away, and bus stops also nearby. The surrounding area is described as lacking in restaurants, cafes, or bars, though a supermarket is conveniently located next door. A significant advantage for many is the availability of ample free parking, including an internal, secure lot and electric charging points, making it ideal for guests traveling with their own vehicles.

Staff & Service
The hotel staff consistently receives high praise for their friendliness, helpfulness, and professionalism. Many guests highlight their willingness to assist with directions, provide local information, and accommodate requests, contributing to a welcoming atmosphere. The check-in process is often described as quick and efficient. Housekeeping staff are commended for their attentiveness and for keeping rooms clean and well-maintained daily. Guests appreciate the staff's efforts to resolve issues, such as hot water problems or room changes. While the overall sentiment towards the staff is overwhelmingly positive, a few isolated incidents of unhelpful or rude behavior were reported, particularly concerning air conditioning issues or strict adherence to breakfast closing times.

Additional Information
A recurring theme in guest feedback is the discrepancy between the hotel's advertised 4-star rating and the actual guest experience, with many feeling it aligns more closely with a 2 or 3-star establishment. Some guests encountered significant issues with hot water availability during their stay, which was a major inconvenience. There were also reports of construction noise starting early in the morning, disturbing guests' sleep. The hotel does not typically provide bathrobes or slippers in the rooms, and there is a general lack of free water outside of breakfast hours, with vending machines being the only option. A convenient supermarket is located right next to the hotel, providing easy access to basic necessities.