Alua Gran Camp de Mar

The hotel offers a serene escape, distinguished by its direct beachfront location within a picturesque and tranquil cove, providing immediate access to the sea. Guests consistently highlight the exceptional friendliness and helpfulness of the staff, who contribute significantly to a welcoming atmosphere. The hotel is widely praised for its high standards of cleanliness throughout all areas, from the lobby to the guest rooms. While the food receives mixed reviews regarding its variety and temperature, many guests appreciate the extensive buffet options. The entertainment team is frequently commended for engaging activities for all ages, making it an ideal destination for families seeking a fun-filled holiday. Couples and relaxation seekers also find the quiet setting and adult-only facilities appealing for a peaceful getaway. To maximize your stay, consider the all-inclusive package for comprehensive value, and explore the convenient public transport options to venture beyond the hotel's peaceful surroundings.

Facilities & Amenities
Guests generally appreciate the range of facilities available, contributing to a comfortable stay. The outdoor pool area is a central feature, though some guests note the water can be quite cold, especially outside peak season. For relaxation, an indoor spa area is available, complete with a hot tub and a heated indoor pool, although some found the spa water temperature inconsistent. A well-equipped fitness center is also on-site, providing options for guests to maintain their routines. Many reviews mention the adults-only terrace with jacuzzis and a dedicated bar, offering a quieter space for relaxation. While sun loungers are plentiful, some guests observed the common issue of early towel placement. Free Wi-Fi is available throughout the property, ensuring guests can stay connected. A notable point is the token system for drinks, which some guests found inconvenient, requiring a deposit for glasses, though others understood its purpose for sustainability.

Cleanliness & Room Comfort
The hotel consistently receives high praise for its spotless rooms and overall cleanliness, with many guests remarking on the diligent housekeeping staff. Rooms are generally described as well-maintained, though some found them to be on the smaller side, particularly for families. The beds are frequently highlighted as comfortable, contributing to a restful night's sleep. In-room amenities often include a fridge and bottled water, which are appreciated. However, a common suggestion from guests is the addition of kettle and tea/coffee facilities in the rooms. While most guests report a peaceful stay, some reviews mention noise levels from adjacent rooms or corridors, suggesting that soundproofing could be improved. Some guests also noted occasional inconsistencies with towel replenishment, requiring requests to reception.

Dining & Food Quality
The dining experience at the hotel receives varied feedback, though many guests praise the extensive buffet selection available for breakfast, lunch, and dinner. The food quality is often described as good, with a wide variety of options, including themed nights that introduce different cuisines like Mexican or Chinese. Guests appreciate the availability of fresh produce and a dedicated Mallorcan section. However, some guests found the food to be repetitive over longer stays or noted that hot dishes were occasionally served lukewarm. The breakfast variety is generally well-received, though the coffee from machines is frequently mentioned as being of poor quality. The snack bar offers convenient options for daytime meals, and the all-inclusive option is widely considered to offer excellent value, covering a broad range of food and drinks.

Location & Accessibility
The hotel's central location within a quiet cove is a significant draw, offering direct beach access and stunning sea views. Guests appreciate the peaceful atmosphere, making it ideal for a relaxing holiday away from bustling tourist areas. While the immediate surroundings are tranquil with a few local shops and restaurants, the hotel is well-connected for those wishing to explore further. A bus stop and taxi rank are conveniently located nearby, providing easy public transport links to other towns like Paguera, Santa Ponca, Andratx, and even Palma. This accessibility allows guests to venture out for more dining and shopping options. Parking is available, though some guests noted it could be challenging to find space directly outside the hotel for luggage drop-off.

Staff & Service
The staff at the hotel consistently receive glowing reviews for their friendliness, helpfulness, and attentive service. Guests frequently highlight the warm welcome, even for late arrivals, and the overall positive demeanor of the team across all departments. The check-in process is generally described as efficient, though some guests experienced delays during peak times. The housekeeping staff are commended for their thoroughness and pleasant interactions. The bar staff and dining hall staff are also frequently praised for their professionalism and quick service. A standout feature is the highly energetic and engaging entertainment team, who are lauded for creating a fun atmosphere with activities for both children and adults throughout the day and evening, significantly enhancing the guest experience.

Additional Information
A recurring topic in guest feedback is the token system for obtaining drinks, which requires a deposit for each glass. While some guests found this inconvenient, others understood it as a measure for sustainability, with the deposit being refundable upon checkout. The hotel offers a pet-friendly policy, though specific details on suitable areas for pets are not widely discussed. Guests on the all-inclusive package often highlight the excellent value it provides, covering a wide range of food and beverages. Some reviews mention the availability of a rewards program, with loyal guests occasionally receiving perks like room upgrades. The hotel also provides thoughtful amenities such as umbrellas in rooms, which can be useful depending on the weather. The overall atmosphere is often described as peaceful, making it suitable for those seeking a quiet retreat.