Drury Plaza Hotel Chattanooga Hamilton Place

This hotel stands out for its exceptional value and complimentary dining program, making it a memorable choice for travelers. Its signature feature is the generous "Kickback" evening reception, offering a full dinner and drinks, alongside a comprehensive hot breakfast, which guests consistently highlight as a major benefit. The hotel's newness and spotless cleanliness are also frequently praised, contributing to a highly comfortable stay. It is particularly well-suited for families and road trippers seeking convenience and amenities after long journeys, as well as budget-conscious travelers who appreciate the included meals. To maximize your experience, consider taking full advantage of the complimentary evening meals and be aware that the pool area can become quite busy, especially during peak travel times or when large groups are present.

Facilities & Amenities
Guests find the hotel's facilities to be well-maintained and highly convenient. The indoor pool and hot tub are popular, especially with children, providing a refreshing option for relaxation, though some guests noted the pool's shallow depth and occasional overcrowding. A well-equipped fitness center with modern equipment is available for those wishing to maintain their workout routine. For added convenience, the hotel offers free Wi-Fi throughout the property, ensuring guests can stay connected. Rooms are thoughtfully equipped with a microwave and refrigerator, which are appreciated for longer stays. Additionally, guests can enjoy complimentary popcorn and soft drinks throughout the day, and a guest laundry facility is available on the top floor, although some found the payment system for machines a bit cumbersome.

Cleanliness & Room Comfort
The hotel consistently receives high marks for its immaculate cleanliness and the overall comfort of its accommodations. Guests frequently describe the rooms as spacious, modern, and well-appointed, often highlighting the comfortable beds with pillow-top mattresses and quality linens that ensure a restful night's sleep. Many appreciate the large walk-in showers in the bathrooms, noting their modern design and excellent water pressure, though some families with small children expressed a preference for a bathtub. Rooms are generally quiet, providing a peaceful environment, although a few guests mentioned minor issues with road noise. The thoughtful layout of the rooms, including ample outlets and USB ports, adds to the convenience, making it easy for guests to relax and recharge.

Dining & Food Quality
The hotel's dining options are a significant draw, with guests consistently praising the complimentary offerings. The breakfast is described as hot, delicious, and varied, featuring options like eggs, sausage, biscuits, gravy, pancakes, waffles, and fresh fruit, all kept well-stocked by attentive staff. The highlight for many is the "Kickback" evening reception, which serves as a full dinner with rotating themes and generous portions of items such as pulled pork sliders, hot dogs, nachos, and pasta. This is complemented by three free adult beverages per guest and unlimited soft drinks. An on-site restaurant and bar are also available, serving food until late at night, providing additional dining flexibility for guests who arrive late or prefer a different menu.

Location & Accessibility
The hotel boasts a highly convenient location, situated just off the interstate, making it an ideal stop for travelers on long journeys. It offers easy access to a variety of nearby amenities, including the Hamilton Place Mall, numerous restaurants, and shopping centers. While the immediate area is well-served by driving, some guests noted that it is not particularly walkable due to heavy traffic. The hotel provides a large, free parking lot, which is a significant advantage, even during busy periods. Although convenient for interstate travel and local shopping, guests looking to explore downtown Chattanooga should be aware that it requires a short drive, as the hotel is not within walking distance of the city center's main attractions.

Staff & Service
The staff at this hotel consistently receives glowing reviews for their friendliness, helpfulness, and attentiveness. Guests frequently commend the team for their warm welcomes, efficient check-in process, and willingness to accommodate requests, such as providing adjoining rooms or extra amenities. Many reviewers highlighted the positive interactions with staff across all departments, from the front desk to the dining area and housekeeping, noting their genuine desire to ensure a pleasant stay. The proactive approach of the food service staff in keeping the dining areas clean and well-stocked, even during busy times, is particularly appreciated. Overall, the hotel's commitment to providing excellent customer service is a recurring theme, contributing significantly to guest satisfaction.

Additional Information
This recently opened hotel, having debuted in late 2024, maintains a fresh and modern appeal. It operates a pet-friendly policy, though guests should be aware of a $60 pet fee and that the presence of many dogs is common. For those planning events, it's important to note that the hotel has a policy against hosting family events like birthday parties, reserving its facilities for corporate functions. Guests utilizing the guest laundry should be aware that machines are credit card operated, with a temporary higher charge that is partially credited back. Additionally, the in-room televisions do not support streaming apps, which might be a consideration for guests planning to relax with personal entertainment.