allsun Hotel Cristóbal Colón

This hotel offers a tranquil retreat with its modern rooms and a prime location just a short walk from the beach, making it an ideal choice for couples and adults seeking a relaxing getaway. Its signature feature is its serene atmosphere despite being conveniently close to lively areas and the sea. Guests consistently highlight the hotel's cleanliness, comfortable accommodations, and the exceptionally friendly and attentive staff. While the hotel caters predominantly to a German-speaking clientele, it provides a comfortable and well-maintained base for exploring the area. For those planning a stay, it is advisable to consider dining out occasionally to experience more variety, and be prepared for early morning sunbed reservations by the pool.

Facilities & Amenities
The hotel features an appealing pool landscape set within a pleasant garden, equipped with a good number of sunbeds for relaxation. Guests also appreciate the presence of a rooftop terrace, offering an additional space to unwind. While the pool is generally enjoyed, some guests noted it can be small and heavily chlorinated. A recurring theme is the issue of sunbed claiming, with many guests reporting that most sunbeds are reserved early in the morning, often by 8:30 AM, and that hotel staff do not actively enforce the no-claiming policy. The hotel also provides evening entertainment, including music and game nights, with some guests specifically praising the animation and live music performances, adding to the overall guest experience.

Cleanliness & Room Comfort
Guests generally praise the hotel's cleanliness and the comfort of its accommodations. Rooms are described as spacious, modern, and well-maintained, with daily cleaning services. The beds and mattresses are consistently rated as comfortable, ensuring a restful night's sleep. Many appreciate the modern bathrooms, particularly the large walk-in showers. While the air conditioning is effective, some guests have reported issues with noise levels from adjacent rooms, indicating that the walls may be thin. There were isolated reports of minor cleanliness issues, such as finding a bug in the shower or inconsistencies with linen changes, though these appear to be exceptions rather than the norm.

Dining & Food Quality
Feedback on the dining experience is notably mixed. Most guests find the buffet acceptable, with some praising its variety and taste, while others express significant disappointment, describing the food as having little variation and at times being of inferior quality. Specific concerns include gristly meat, limited breakfast variety, and instances where meat and fish were cooked together on the same surface. The all-inclusive beverage policy is a frequent point of discussion; it typically includes only three alcoholic drinks (wine or beer) per person during lunch and dinner, with additional alcoholic beverages and cocktails incurring extra charges. Guests also noted that dining hours are geared towards an earlier schedule, and there were occasional reports of cutlery and plates not being consistently clean or tables not being cleared promptly.

Location & Accessibility
The hotel boasts an excellent central location, highly praised by guests for its convenience. It is situated just a short walk from the beach, typically within 3 to 5 minutes, and is also very close to the promenade, supermarkets, and various shops and terraces. Public transport is easily accessible, with a bus stop nearby that offers frequent connections to the capital and other parts of the island, making it convenient for exploring. The hotel is also located approximately 10 minutes from the airport, which is a significant advantage for travelers. While it is near lively entertainment areas, the hotel itself maintains a relatively quiet atmosphere, providing a good balance for guests.

Staff & Service
The staff at the hotel consistently receives high praise for their friendliness, attentiveness, and helpfulness. Guests frequently highlight the positive interactions with various team members, noting their willingness to assist and their pleasant demeanor. Many reviews commend the dining staff and bar staff for their hard work and warm hospitality, contributing significantly to a positive guest experience. The housekeeping staff is also appreciated for maintaining clean rooms. While the vast majority of feedback on service is overwhelmingly positive, a few guests reported isolated instances where their concerns, such as issues with room cleanliness or broken beverage machines, were not addressed with the desired level of responsiveness by the reception or other staff.

Additional Information
A key characteristic of this hotel is its strong orientation towards a German-speaking clientele; most guests are German, and all on-site information, including event schedules and activities, is primarily presented in German. The hotel operates as an adults-only establishment, making it unsuitable for families with young children. Guests should be aware of the specific all-inclusive beverage policy, which limits complimentary alcoholic drinks to three per person during lunch and dinner, with all other alcoholic beverages and cocktails requiring payment. A notable positive policy is that the hotel allows guests to enjoy complimentary lunch and dinner on their departure day, which is a valued perk. The persistent issue of sunbed claiming at the pool, despite hotel rules, is also a point to consider for guests planning to spend time by the pool.