The Burlington Hotel

The hotel offers a distinctive blend of historic Victorian charm with a modern, refurbished interior, making it a memorable destination. Its signature feature is its prime seafront location, providing guests with stunning views and immediate access to the promenade. The hotel is particularly well-suited for couples seeking a romantic getaway, families needing spacious accommodations, business travelers requiring convenience, and sightseers eager to explore the local area. It also stands out as a popular venue for event attendees, including weddings and Christmas parties. Guests consistently highlight the exceptional staff, delicious breakfast, comfortable rooms, and overall cleanliness. To enhance your stay, consider requesting a room with a sea view, and be mindful of the parking situation, as on-site options are not available.

Facilities & Amenities
While the hotel boasts a recently renovated interior, some guests noted areas for improvement in its facilities. Many rooms lack drawers for storage, and a mini-fridge is not consistently available, though staff have been known to provide one upon request. The absence of air conditioning was a concern for some, particularly during warmer periods. The lift is described as small, which can be inconvenient for larger groups or those with significant luggage. While Wi-Fi generally performs well, a few guests experienced poor signal strength on higher floors. Some rooms also feature balconies that are currently unusable due to necessary repairs. Additionally, the number of electrical outlets in rooms can be limited or awkwardly placed. Despite these points, the hotel offers a pleasant bar area and a charming terrace overlooking the sea, providing inviting spaces for relaxation.

Cleanliness & Room Comfort
Guests consistently praise the hotel's cleanliness, describing rooms as spotless and well-maintained. Many rooms are noted for being spacious, including family rooms and executive suites, offering ample space for relaxation. The beds receive high acclaim for their comfort, ensuring a restful night's sleep for most, though a few found mattresses quite firm. Feedback on bathrooms is mixed; while often well-appointed, some guests encountered awkward showers over baths, tepid water, or a lack of heating. Some also noted inconveniently placed wall-mounted toiletries. Noise levels can be an issue, particularly from functions in the bar area or restaurant speakers early in the morning, though many rooms are quiet. While the interior decor is largely seen as modern and stylish, some older rooms or furniture are described as tired. Issues with windows include them being dirty, difficult to open, or providing an ugly view from certain rooms. Some guests also reported cold rooms due to insufficient heating.

Dining & Food Quality
The hotel's dining experience receives widespread acclaim, particularly the breakfast, which is consistently described as excellent, delicious, and varied. Guests appreciate the option of a cooked-to-order breakfast, including popular choices like a full English or Eggs Florentine, complemented by a comprehensive continental buffet featuring cereals, pastries, fresh fruit, and various bread options. Tea, coffee, and juice are conveniently served directly to the table. While most experiences are positive, some guests noted occasional slow service during breakfast or that the coffee could be warmer. The restaurant for dinner is also highly praised for its delicious and well-presented food, though some guests found the menu options limited or experienced issues with the availability of certain dishes. The bar offers good food and reasonably priced cocktails, contributing to a pleasant atmosphere. The hotel is particularly renowned for its catering at Christmas parties and other private functions, where the food and service are consistently highlighted as exceptional.

Location & Accessibility
The hotel's seafront location is a significant highlight for guests, offering immediate access to the promenade and stunning views of the sea. Its position is considered perfect for exploring, being within easy walking distance of local shops, restaurants, and the pier. This central yet slightly quieter setting makes it an ideal base for both leisure and business travelers. For those relying on public transport, the hotel is conveniently located near bus stops, providing easy access to other areas. Parking is a recurring topic, with mixed feedback. There is no on-site parking, and while some guests found street parking easy and hassle-free, others noted it could be difficult, paid, or required a short walk to find free options. Street parking is typically free during evening and early morning hours.

Staff & Service
The hotel's staff consistently receive overwhelming praise, described as absolutely sensational, accommodating, friendly, helpful, attentive, and professional. Many guests highlight their genuine warmth and dedication to ensuring a fantastic experience. The check-in process is generally noted as quick and efficient, though a few guests experienced minor inconsistencies at check-out. Staff are commended for their proactive problem resolution, such as fairly addressing initial room issues or even assisting with minor repairs. Guests also appreciate the special touches, including room upgrades, birthday decorations, and anniversary cards. The housekeeping team is recognized for their attentive service and maintaining spotless rooms. Overall, the staff's commitment to providing excellent service is a standout feature, making guests feel welcomed and valued throughout their stay.

Additional Information
While the hotel's interior has undergone significant refurbishment and is widely praised for its modern and stylish decor, many guests frequently comment that the exterior appearance looks tired, weathered, and is in need of painting or general maintenance. Despite this, the building retains its historic character and charm, with some guests appreciating its Victorian heritage. The hotel is a highly popular venue for weddings and other events, with numerous reviews commending the staff's exceptional organization and execution of these functions. Guests attending parties should be aware that noise from functions in the bar area can sometimes be heard in rooms until late, though earplugs have been offered as a solution. Perceptions of value for money are mixed, with some finding the rates very reasonable for the quality, while others felt they were a little high.