Inn On The Prom At The Fernlea Hotel

This hotel offers a memorable stay, particularly noted for its direct seafront access and vibrant live entertainment, which creates a lively atmosphere for guests. It is an excellent choice for couples seeking a romantic getaway with music, families looking for engaging activities like a pool and games room, and especially dog lovers who will find their pets warmly welcomed and catered for. Many guests appreciate the hotel's commitment to service and its prime location. To enhance your experience, consider inquiring about the special "Sunday Club" deal for exceptional value, and be mindful that while parking is available, it can become challenging during peak times.

Facilities & Amenities
The hotel provides a range of facilities for guest enjoyment, including a swimming pool and sauna, though many guests note these areas, particularly the pool, could benefit from maintenance and updates, with some finding the water temperature too cold. A fitness center is also available for those wishing to stay active. The hotel boasts a spacious bar area and a dedicated snooker room, alongside a games room for younger guests. While Wi-Fi is offered, several reviews indicate inconsistent or poor connectivity within the rooms. Free private parking is a significant advantage, though spaces can be limited during busy periods, with an overflow car park available. Guests also appreciate the convenience of lifts to all floors, despite occasional reports of them being out of service.

Cleanliness & Room Comfort
Guest feedback on room comfort and cleanliness is mixed. Many describe their rooms as clean, comfortable, and spacious, with some noting recent refurbishments. However, a significant number of reviews mention rooms being dated, tired, or in need of an upgrade, with issues such as stained carpets, dark interiors, or a musty smell. While comfortable beds are frequently praised, some guests found their beds too small or hard. In-room amenities typically include a kettle and TV, though some report poor signal. Bathrooms are consistently highlighted as being dated, often with mould, stains, or in need of refurbishment, and some lack adequate heating or toiletries. Noise can be an issue, with guests reporting creaky floorboards, thin walls, and sounds from entertainment or neighboring rooms impacting sleep quality.

Dining & Food Quality
The hotel's breakfast consistently receives high praise, described as excellent, superb, and offering a plentiful and wide variety of options, including a full English and continental choices. Guests appreciate the self-service buffet, ensuring food is hot and fresh. However, the coffee served at breakfast is frequently criticized for its poor quality or being stewed. Feedback on other meals, such as lunch and dinner, is more varied. Some guests found the food tasty, well-cooked, and reasonably priced, while others noted small portions, limited choice, or issues with food being bland or cold. The hotel's bar also offers food, with pizza receiving positive mentions.

Location & Accessibility
The hotel's central location is a major highlight, situated directly on the seafront and offering easy access to the pier, shops, town center, and various local attractions. Its proximity to public transport, including bus routes, makes exploring the wider area convenient. Free private parking is a significant benefit, though guests should be aware that the car park can fill up quickly during peak times, necessitating the use of an overflow area. While the hotel generally offers good accessibility with lifts to all floors, some guests with mobility issues have noted challenges with steps at the entrance and long, winding corridors to certain rooms.

Staff & Service
The hotel staff consistently receive overwhelmingly positive feedback, frequently described as friendly, helpful, attentive, and professional. Guests highlight their willingness to go above and beyond to ensure a pleasant stay, from accommodating special requests to providing excellent service in the dining areas. The check-in process is generally smooth, though some guests wished for more proactive information about hotel facilities upon arrival. The hotel is particularly noted for its dog-friendly service, with staff often providing special treats for canine companions. While most interactions are positive, a few isolated comments mention instances of unhelpful or abrupt service from specific individuals.

Additional Information
A standout feature of the hotel is its vibrant live entertainment, particularly the outdoor performances in the beer garden, which create a lively and enjoyable atmosphere for guests. The hotel is highly regarded for its dog-friendly policy, with pets welcomed and catered for in designated areas. Many guests find the hotel offers excellent value for money, especially when taking advantage of special offers like the "Sunday Club" deal. The hotel is a popular choice for group bookings and dance breaks, indicating its suitability for social events. While some areas have been renovated, guests note that the hotel's layout can be somewhat of a maze, with long corridors and varying room conditions across different sections of the building.