The North

The hotel is frequently praised for its convenient location, proximity to the Forum Mall, and the availability of a rooftop restaurant with scenic views. Many guests appreciate the friendly and helpful staff, particularly highlighting the service provided by certain individuals. However, a recurring theme is the noise level, with several reviewers noting disturbances from a nightclub or bar within the hotel, making it difficult to sleep. While some find the hotel to be a good value for the price, others express concerns about cleanliness and room conditions, suggesting that the hotel may require some upgrades.

Several reviewers mention the presence of a rooftop restaurant and bar, often highlighting the views and ambiance. The bar is described as having live music, which some guests enjoy, while others find it contributes to the overall noise problem. The availability of alcohol is also noted. However, the noise from the bar and nightclub is a recurring complaint, with guests stating that it makes it impossible to sleep, especially on lower floors. Some reviewers mention that the hotel seems to prioritize the entertainment aspect over providing a quiet and restful environment for its guests. The hotel also has a pub, which some reviewers visited.

Cleanliness and room comfort are areas of concern for many guests. Several reviewers report finding filthy rooms upon arrival, with issues such as hair in the shower and on the bed, as well as coffee stains on tables. Some guests also mention unpleasant smells in the bathroom or cigarette smoke in the lobby. The functionality of the rooms is also questioned, with reports of broken toilets, doors that don't close properly, and malfunctioning air conditioning. Several guests complained about the small size of the rooms, making them unsuitable for families or even two people. The lack of soundproofing is also a recurring issue, with guests reporting that they can hear noise from outside, from other rooms, and from the hotel's entertainment venues.

The breakfast experience receives mixed reviews. Some guests describe the breakfast as good and sufficient, with a normal Turkish breakfast and a variety of options. The lady chef in the restaurant is often praised for her excellent service. However, other reviewers report a lack of staff at breakfast time, leading to a lack of service and an insufficient breakfast. Some guests also mention that the breakfast area can be crowded during peak times. A few reviewers state that there was no breakfast available at all during their stay. The quality of the breakfast is also questioned, with some guests describing it as simple or average.

The hotel's location is frequently cited as a positive aspect, with many reviewers noting its central location and proximity to various attractions. The hotel is described as being close to the Forum Mall, the airport, and the city center. Its location near Karadeniz Technical University is also mentioned, making it convenient for visiting the university or accessing nearby cafes and restaurants. However, the availability of parking is a recurring concern. Several reviewers mention that the hotel does not have its own parking lot, forcing guests to find street parking, which can be difficult in the busy area.

Several reviewers mention the friendly and helpful staff, particularly highlighting the service provided by certain individuals at the reception. The staff is often described as attentive and willing to assist with any requests. However, some reviewers also report instances of rude or disrespectful behavior from the staff, particularly towards Arab customers. The overall impression of the staff's attitude seems to vary depending on the individual guest's experience.

The prevalence of noise due to the hotel's bar and nightclub is a significant issue. Many guests report that the excessive noise makes it impossible to sleep, especially until late at night or early in the morning. The noise is attributed to loud music, concerts, and intoxicated patrons. Some guests even mention having to call the police to address the noise disturbance. This issue is a major deterrent for guests seeking a quiet and restful stay.

Overall, guest sentiment regarding value and satisfaction is mixed. While some reviewers find the hotel to be a good value for the price, particularly given its location and the friendliness of the staff, others feel that the issues with cleanliness, room comfort, and noise detract from the overall experience. The hotel seems best suited for younger travellers or those who prioritize location and affordability over a quiet and comfortable stay, and who may be interested in the hotel's nightlife offerings.