Ramada by Wyndham Jerusalem

This hotel is widely recognized for its kosher dining experience and family-friendly atmosphere, making it a particularly suitable choice for religious travelers and families seeking a comfortable stay. Guests frequently highlight the spacious rooms, comfortable beds, and excellent breakfast as standout features. The attentive staff also contributes significantly to a positive experience. Its convenient location near public transport makes it appealing for sightseers and conference attendees looking to explore the city or attend events. To ensure a smooth visit, it is advisable to confirm specific pool hours, as these can vary, and be prepared for potential overcrowding during peak seasons, which might affect check-in times and dining experiences.

Facilities & Amenities
The hotel offers a range of facilities for guest enjoyment, including both an indoor pool and an outdoor pool. While many guests appreciate these options, some noted that the indoor pool was not heated as expected, and the overall spa area could benefit from renovation, with some finding it old or the towels provided to be thin. A fitness center is available for guests to use. The hotel's elevators are generally described as fast and efficient, minimizing wait times. Guests also have access to a gift shop in the lobby and a 12th-floor lounge which received positive mentions. However, some guests reported issues with vending machines being out of order and the ironing room having broken or low-quality equipment.

Cleanliness & Room Comfort
Feedback on cleanliness and room comfort is notably mixed. Many guests found their rooms to be clean and well-maintained, praising the comfortable beds and spacious layouts. However, a significant number of reviews cited concerns, including dirty carpets, dusty floors, and unclean bathrooms. Some guests even reported issues with brown water from the tap, ants, cockroaches, or spiders in their rooms, which severely impacted their comfort. The furniture in some rooms was described as old, outdated, or worn, with visible rust and poorly maintained elements. Noise levels can also be a concern, with reports of disturbances from the light rail, construction, or other guests due to thin walls.

Dining & Food Quality
The breakfast at the hotel receives overwhelmingly positive reviews, consistently praised for its variety, freshness, and abundance of options, particularly its extensive kosher selection. Guests often describe it as delicious and a highlight of their stay. However, experiences with dinner and the hotel's main restaurant are more varied; while some found the food tasty and the service good, others reported it to be cold, overpriced, or of poor quality with limited menus. The coffee machines at breakfast were appreciated by some for their efficiency, though a few guests found the coffee unappetizing or experienced long waits.

Location & Accessibility
The hotel's central location is a significant advantage, offering convenient access to the light rail and main bus station, which facilitates easy travel to the city center and other attractions. Its proximity to major highways is also beneficial for guests traveling by car. Parking is a frequently discussed topic; many guests appreciate the availability of free parking and found spots easily. However, some encountered difficulties, reporting limited spaces, unhelpful or rude parking attendants, and instances where they had to pay for public parking. While the location offers good connectivity, some guests noted noise from the nearby light rail or construction sites.

Staff & Service
Overall, the staff is frequently commended for being friendly, helpful, and attentive, contributing positively to the guest experience. Most guests reported a quick check-in process and appreciated the general willingness of staff to assist with requests. However, feedback on specific departments is mixed. Some guests experienced long waits and billing errors at the front desk, and a few found the reception staff unhelpful or indifferent at checkout. While many praised housekeeping for daily cleaning, others reported missed services, uncleaned rooms, or a lack of fresh towels. Some guests also reported negative interactions with security staff, citing unhelpful or rude behavior.

Additional Information
The hotel significantly caters to a religious Jewish clientele, which is reflected in its kosher offerings, prayer services, and overall atmosphere. While this focus is highly appreciated by many, some secular guests found the environment less accommodating. During peak seasons, the hotel can experience overcrowding, leading to longer waits for check-in, crowded dining areas, and slower elevators. Guests should be aware that pool access rules may vary, and some experienced issues with pool closures or unheated water. Furthermore, a few guests reported billing discrepancies and unaddressed complaints regarding their reservations or services, which caused frustration. The hotel also features a children's center and activities, which are popular with families.