Orient Jerusalem

The hotel's stunning architecture, blending historic Jerusalem stone with modern design, and its breathtaking rooftop pool offering panoramic views of the city, truly set it apart. Guests consistently highlight the hotel's prime location in the charming German Colony, the exceptional staff service, the luxurious and comfortable rooms, and the outstanding dining experiences, particularly the breakfast. This makes it an ideal choice for sightseers and those seeking to immerse themselves in local culture due to its proximity to the Old City and vibrant neighborhoods. Families appreciate the spacious rooms and dedicated kiddie pool, while couples can enjoy a romantic and serene escape. Business travelers also find the well-appointed business lounge and meeting spaces highly beneficial. To enhance your stay, guests recommend utilizing the concierge for personalized assistance and tours, and arriving early at the rooftop pool to secure a good spot, especially during peak times.

Facilities & Amenities
The hotel offers an impressive array of facilities designed for relaxation and convenience. A standout feature is the rooftop pool with its stunning panoramic views, complemented by a separate kiddie pool for families, providing a welcome escape after a day of exploring. Guests also enjoy a serene indoor pool and a comprehensive spa area, which includes a Turkish steam room, sauna, and various treatment options for a truly rejuvenating experience within a beautifully designed space. For those maintaining their fitness routine, a well-equipped gym is available, though some guests noted a desire for more diverse equipment. Additionally, the hotel provides a sophisticated business lounge and ample meeting spaces, catering to both leisure and corporate guests. The overall design and atmosphere of these facilities are consistently praised for their beauty, cleanliness, and functionality, enhancing the overall guest experience.

Cleanliness & Room Comfort
Guests consistently praise the hotel's immaculate cleanliness and the exceptional comfort of its rooms. Rooms are described as spacious and thoughtfully appointed, featuring comfortable beds and a unique pillow menu to ensure a restful night's sleep. The luxurious linens and well-designed bathrooms with amenities like soaking tubs and separate showers contribute to a high-end experience. Many rooms offer desirable city views or a charming Juliet balcony, enhancing the ambiance. Practical features such as automatic blackout shades and in-room coffee makers are also appreciated. While most guests find the rooms quiet, some have noted occasional street noise or disturbances from cleaning staff in the mornings, and a few isolated reports mentioned issues with shower leaks or a lack of ventilation leading to mold concerns in specific bathrooms.

Dining & Food Quality
The hotel's dining experience is a significant highlight for many guests, particularly the breakfast buffet, which is consistently described as exceptional. It offers an abundant selection of fresh, high-quality options, ranging from traditional local dishes to international favorites, often praised for its impressive variety and presentation. Guests frequently commend the deliciousness of the food and the attentive service in the dining areas. The hotel also provides excellent Shabbat dinner and lunch options, noted for their elegance and quality. While the main restaurant and bar areas receive positive feedback for their atmosphere and offerings, some guests have experienced slow or chaotic coffee service during busy breakfast times. Additionally, room service is available, though some guests found it to be costly and occasionally slow to respond.

Location & Accessibility
The hotel boasts an excellent and highly convenient central location in the charming German Colony, making it an ideal base for exploring the city. Guests appreciate its short walking distance to the Old City and proximity to vibrant areas like Emek Refaim street, which offers numerous restaurants, cafes, and a supermarket. The hotel is also conveniently located near the old train station and the First Station, providing additional dining and entertainment options. While the hotel is well-situated for walking to many attractions, some guests note it's a slightly longer walk to the main downtown area. Parking is available, though it is often described as expensive, with options for both valet and self-parking. Some reviews mention the availability of free street parking nearby, which can be a more economical alternative.

Staff & Service
The hotel's staff consistently receives high praise for their exceptional friendliness, attentiveness, and professionalism. Guests frequently highlight the genuine warmth and hospitality extended by the team, noting their proactive approach to anticipating needs. The check-in process is generally described as quick and efficient, and staff are commended for their willingness to accommodate requests and resolve issues promptly. Specific mentions include the helpfulness of the concierge service in arranging tours and providing local recommendations, as well as the diligent work of the housekeeping team in maintaining cleanliness. The valet service is also noted for its efficiency. While the vast majority of feedback is overwhelmingly positive, a few isolated comments mentioned some staff members, particularly in the spa or at the reception during busy periods, could be perceived as less welcoming or overwhelmed, though overall service remains excellent.

Additional Information
Beyond the standard offerings, guests appreciate several unique aspects that enhance their stay. The hotel is noted for its pet-friendly policy, though finding suitable outdoor areas for pets nearby can be a consideration. For families traveling with infants, the hotel is praised for providing baby gear, demonstrating a thoughtful approach to guest needs. During specific holidays, the hotel makes special arrangements, such as providing Shabbat meals and adapting services to accommodate religious observances. Some guests have noted that the indoor pool temperature can be cooler than desired, and the rooftop pool can become very crowded, especially during peak seasons or school holidays, making it challenging to find available loungers. There is also a mention of a room service charge that guests should be aware of, in addition to the cost of the food itself.