Premiere Classe Wroclaw Centrum

This hotel is highly regarded for its prime location, offering unparalleled convenience for travelers. Its signature feature is its direct proximity to the main train station and the Wroclavia shopping mall, making it an ideal base for those arriving by public transport or looking for easy access to retail and dining. The hotel is particularly well-suited for short-stay visitors, business travelers, and budget-conscious guests who prioritize accessibility and value over extensive amenities. While many appreciate its affordability, some guests note that the level of comfort and in-room facilities can be quite basic. To make the most of your stay, consider bringing your own comfort items like a travel pillow or a small kettle, as these are not consistently provided.

Facilities & Amenities
The hotel offers fundamental facilities, including generally reliable Wi-Fi and an elevator for guest convenience, though some guests have experienced issues with the card-activated system. A hot water dispenser is available at the reception, which is appreciated given the common absence of in-room kettles. However, many guests express disappointment regarding the lack of certain standard amenities, such as hairdryers (which must be requested from reception and are often limited), kettles, and refrigerators in the rooms. The air conditioning system receives mixed reviews, with some finding it ineffective or noisy. While the hotel is noted for its wheelchair accessibility, particularly in some bathrooms, the overall provision of in-room conveniences is considered minimal by many.

Cleanliness & Room Comfort
Guest feedback on cleanliness and room comfort is notably mixed. While some guests describe their rooms as clean and well-maintained, others report issues such as dust, mold, hair from previous guests, and sticky floors. The beds are frequently described as narrow or uncomfortable, with some finding them too firm or prone to sagging, and pillows are often criticized for being flat. Rooms are consistently noted as small or compact, and many lack sufficient storage or electrical outlets, particularly near the bed. Noise levels are a significant concern, stemming from thin walls that allow sounds from neighbors and the corridor to penetrate, as well as considerable street traffic and train noise due to the hotel's location. Bathroom issues, including empty shower gel dispensers, broken showers, and the absence of a toilet brush, are also commonly reported.

Dining & Food Quality
The hotel's breakfast service receives varied feedback, generally being described as basic or simple. While some guests find it adequate for the price, others note a limited variety of options and occasional issues with the timely refilling of food items, leading to long waits for hot dishes. The quality of the coffee is sometimes criticized. Typical breakfast offerings include items like sausages, beans, ham, cheese, yogurt, and cereals. Some guests mention a lack of specific options such as omelets or plant-based alternatives. Overall, the dining experience is considered functional rather than a highlight, aligning with the hotel's budget-friendly approach.

Location & Accessibility
The hotel's central location is consistently highlighted as its strongest asset. It is exceptionally close to the main train station and the Wroclavia shopping mall, providing immediate access to transport links, shops, and various dining options. Guests also appreciate its proximity to the Aquapark and a large supermarket. A tram stop located directly outside the hotel offers convenient and quick access to the city center and other attractions, including the Old Town, which is also reachable within a 15-30 minute walk. While the location offers excellent connectivity, its position on a busy road and near train tracks means that traffic noise can be a significant issue, particularly for rooms facing the street. Parking is available on-site but incurs a considerable daily fee.

Staff & Service
Guest experiences with the staff and service are varied. Many reviews praise the reception staff for being friendly, helpful, and polite, often noting their proficiency in English and willingness to assist with inquiries. The check-in process is sometimes described as quick and efficient. However, other guests report instances of unhelpful or unorganized staff, communication difficulties, and long queues at check-in. There are specific complaints regarding the hotel's policy on cribs, as guests report they are not available despite being advertised. Housekeeping service also receives mixed feedback, with some guests noting clean rooms and daily towel changes, while others report a lack of cleaning during their stay or staff entering rooms before check-out time.

Additional Information
The hotel maintains a pet-friendly policy, which is a significant positive for guests traveling with animals, with some even reporting a thoughtful welcome gift for their pets. However, guests should be aware that the elevator system requires a room card for activation, which can sometimes be problematic if the card is demagnetized. A recurring point of concern is the absence of a toilet brush in the rooms. Some guests have reported issues with the soundproofing between rooms and from the corridor, leading to disturbances from other guests. There have also been isolated reports of strong chemical smells on linen and issues with booking confirmations, including instances of double payment.