Hotel Monopol

This historic hotel offers a blend of classic elegance and modern design, making it a memorable destination. Its signature feature is its superb wellness area, providing a tranquil escape for guests. The hotel is celebrated for its spacious rooms, central location, friendly staff, and a generally luxurious atmosphere. It is an ideal choice for couples seeking a romantic and relaxing getaway, sightseers eager to explore the city's attractions on foot, and business travelers who value comfort and convenient access. To enhance your stay, consider requesting a room away from the main street for a quieter experience, and be aware that the water temperature in the wellness facilities can vary.

Facilities & Amenities
The hotel's spa is frequently highlighted as a superb and relaxing amenity, featuring a pool, sauna, steam room, and a unique salt cave. However, a notable number of guests report that the pool water and especially the jacuzzi water are often uncomfortably cold, which can be disappointing. While a fitness center is available, it is described by some as small, with limited equipment, and sometimes lacking adequate space for stretching. The hotel provides free Wi-Fi throughout, ensuring guests can stay connected. It is worth noting that there is primarily one elevator serving the entire hotel, which can occasionally lead to longer wait times, particularly during peak hours.

Cleanliness & Room Comfort
Guests generally find the rooms to be spacious, beautifully designed, and maintained with a high standard of cleanliness, often featuring impressive high ceilings. The beds are consistently praised for being comfortable, ensuring a restful night's sleep, complemented by high-quality linens. Bathrooms are frequently highlighted as luxurious, offering spacious layouts and powerful showers, with some rooms even including jacuzzi tubs. However, some guests note issues such as slippery floors, insufficient or dark lighting, and occasional worn fixtures. A significant recurring concern is the poor sound insulation, with noise from adjacent rooms, corridors, and the street often disturbing guests' peace and quiet. Many guests also express surprise at the absence of a kettle or coffee maker in the room, which is typically expected in a hotel of this caliber.

Dining & Food Quality
Feedback on the breakfast is mixed; while many guests praise its variety and quality, others find it to be average or somewhat limited for a five-star establishment. An à la carte menu for breakfast, offering freshly prepared items like eggs, is a popular feature. Some guests mention a desire for more extensive vegan or gluten-free options at the buffet. The hotel offers diverse dining experiences, including a rooftop restaurant and a ground-floor restaurant and bar. The rooftop restaurant is particularly commended for its panoramic views and high-quality cuisine, though some find its menu to be somewhat repetitive. The ground-floor restaurant and bar are generally well-regarded for their food and beverage selections.

Location & Accessibility
The hotel's excellent central location is a major highlight, making it exceptionally convenient for exploring the city. Guests appreciate being within easy walking distance of the Old Town Square, the vibrant Christmas markets, and a wide array of restaurants and other attractions. Its proximity to public transportation further enhances accessibility, allowing guests to easily reach various parts of the city. For those arriving by car, parking is available, including a valet service, though some guests find the hotel's parking fees to be on the higher side and opt for more economical underground parking facilities located nearby.

Staff & Service
The staff at the hotel consistently receives high praise for their friendliness, professionalism, helpfulness, and attentiveness. Guests frequently commend the warm welcome provided at reception, the efficiency of the quick check-in process, and the staff's readiness to assist with requests and offer valuable local recommendations. Housekeeping is noted for being discreet and thorough, ensuring rooms are impeccably maintained. The concierge service and room service are also highlighted for their efficiency and high standards. Many guests particularly appreciate the staff's multilingual abilities, which significantly enhances communication and contributes to an overall positive and seamless guest experience.

Additional Information
While the hotel is highly regarded, some guests observe signs of wear and tear in certain areas, suggesting that renovation might be beneficial to fully uphold its luxury status. The hotel maintains a pet-friendly policy, thoughtfully providing amenities such as beds and bowls for animal companions. Guests are advised to carefully review minibar charges and dry cleaning services upon check-out, as some have reported minor discrepancies. The hotel's payment system, which involves a pre-authorization followed by a separate charge, can occasionally cause temporary holding of funds. Although the hotel offers rewards program benefits, some loyal guests have noted a lack of consistent recognition for their repeated stays.