Premier Inn Truro

This hotel serves as a practical and convenient base for exploring the Cornish region, with its direct access to an adjacent restaurant being a notable feature. Guests frequently commend the comfortable beds and the generally friendly staff who strive to assist with various needs. While the property is undergoing a significant refurbishment, which some guests found did not disrupt their stay, others noted areas still in need of updating. The hotel is well-suited for business travelers seeking a functional stay, sightseers exploring local attractions, and couples looking for a comfortable retreat. For families, the hotel offers a practical solution, though some room layouts may present challenges. To enhance your experience, consider booking a Premier Plus room for upgraded amenities and be mindful of the ongoing building work, which can occasionally impact parking availability.

Facilities & Amenities
Feedback on the hotel's facilities and amenities is varied. Many guests found the Wi-Fi to be problematic, with the standard connection often failing, while a paid "ultimate" Wi-Fi option was available, leading to some frustration. Parking is a frequently mentioned concern, often described as limited and challenging, especially due to ongoing building works and competition for spaces, making it difficult for guests with specific needs or small children. A significant point of contention is the absence of an elevator, which poses a considerable challenge for guests with heavy luggage, mobility issues, or families navigating stairs with young children. In-room amenities generally include kettles and ample power outlets, with Premier Plus rooms offering additional comforts such as a mini-fridge, coffee machine, iron, and hairdryer. However, some standard rooms were noted to lack basic furniture like chairs or tables.

Cleanliness & Room Comfort
Guest experiences regarding cleanliness and room comfort are notably mixed. While many reviews praise the comfortable beds and the general tidiness of the rooms, a significant number highlight issues with overall room condition. Recurring complaints include a pervasive damp smell, particularly in older sections, and visible mould in bathrooms, on tiles, and around fixtures. Some bathrooms were described as "disgusting" with rust around taps and dirty surfaces. Maintenance issues such as loose toilet seats, broken towel rails, chipped furniture, and worn-out decor were also reported. Some rooms were perceived as dark and in need of redecoration. Noise levels varied; while some guests enjoyed a quiet stay, others were disturbed by external noise from the adjacent restaurant or early morning deliveries, as well as noise from within the hotel corridors.

Dining & Food Quality
The hotel's dining options, primarily through the attached restaurant, receive varied feedback. Many guests found the breakfast to be of a good standard, offering a wholesome and filling start to the day with options like a full English, cereals, and fresh fruit, and appreciated the availability of freshly cooked items. However, a notable number of guests expressed disappointment, citing cold food from the buffet, slow service, and occasional issues with cleanliness in the dining area. The restaurant itself is often described as convenient, and some guests enjoyed their evening meals, finding the food to be good. Conversely, others found the restaurant to be understaffed, very busy, and in need of refurbishment, with some reporting overcooked food or issues with meal deal bookings.

Location & Accessibility
The hotel's location is generally considered convenient for those exploring the wider Cornish area, serving as an ideal base for visiting various local attractions and being approximately a ten-minute drive from Truro. It is also noted as being well-suited for those visiting Penryn University Campus. However, guests frequently mention that the hotel is situated somewhat out of the way from Truro town center, making it too far to reach on foot and necessitating the use of personal transport or public transportation. While there is a local shop nearby, the immediate surroundings offer limited amenities for walking and exploring. Parking is a recurring theme, with many guests finding it restricted and challenging, particularly during busy periods or due to ongoing building works, which can impact accessibility for all guests.

Staff & Service
The staff at the hotel consistently receive high praise from guests, standing out as a major positive aspect of the stay. The reception team is frequently described as exceptionally friendly, helpful, and welcoming, often going "above and beyond" to assist guests with inquiries, resolve issues, and ensure a smooth experience. Guests appreciate the quick check-in process and the staff's willingness to accommodate requests, even complex ones like booking changes. Many reviews highlight the staff's cheerful demeanor and their ability to make guests feel at home. While some isolated incidents of unhelpful or rude staff were reported, the overwhelming sentiment is one of excellent customer service. Housekeeping staff are also noted for their attentiveness, though some guests experienced issues with room cleaning or towel provision.

Additional Information
Guests should be aware of certain policies and features that may impact their stay. An early check-in fee is often applied for guests wishing to access their rooms before the standard check-in time, or to store luggage. The hotel does not have an elevator, which can be a significant inconvenience for guests with mobility challenges or heavy baggage, as rooms may be located at the end of long corridors or require navigating stairs. While standard Wi-Fi is available, some guests reported connectivity issues, leading to the option of purchasing "ultimate" Wi-Fi for a daily fee, which some found to be an unexpected cost. There have been instances of power outages affecting guest rooms, requiring temporary relocation. The hotel is described as being on a "huge site," but some areas, particularly the exterior, are noted as appearing tired and in need of maintenance.