Premier Inn Aberdeen Westhill

This hotel consistently delivers the expected Premier Inn standard, offering clean, comfortable rooms and excellent value for money. Its signature feature is the convenient on-site pub and restaurant, providing easy access to dining. The hotel is an ideal choice for business travelers due to its strategic location near the A90 and Westhill business park, as well as for overnighters and tourists exploring Aberdeenshire, given its accessibility to local attractions. Families also find it suitable with available family rooms and good value. Guests frequently highlight the friendly and helpful staff as a major positive. However, a recurring challenge is the significant noise from nesting seagulls, particularly at night and early morning, which can impact sleep quality, and their droppings can affect parked cars. To ensure a restful stay, guests are advised to bring earplugs and be aware of potential car cleaning needs.

Facilities & Amenities
The hotel offers a range of standard amenities designed for a comfortable stay. Guests appreciate the availability of free Wi-Fi, although some note it can be slow or require extensive personal information for access. A convenient tea and coffee station in the reception area allows guests to easily replenish their in-room supplies. Irons and ironing boards are readily available upon request, and rooms are equipped with adjustable heaters for temperature control. However, a significant and frequently mentioned concern is the complete lack of air conditioning, leading to rooms becoming excessively hot, especially when windows can only be opened minimally. This often necessitates guests requesting fans, which are not always available. Some guests also reported issues with the lift not working, smoke detector LEDs flashing brightly at night, and bathroom fans running continuously, impacting sleep quality.

Cleanliness & Room Comfort
Guests generally find the rooms to be clean and comfortable, with many praising the spotless condition and fresh smell upon arrival. The beds are consistently highlighted as very comfy, ensuring a good night's sleep for most. Showers are often described as excellent with good pressure, and the heating is effective in keeping rooms warm. However, a significant and recurring issue is the room temperature, which can become excessively hot due to the lack of air conditioning and limited window opening, making sleep difficult for some. Noise levels are a major concern, primarily from screeching seagulls throughout the night and early morning, but also from creaky floors, slamming doors, and general corridor activity. Some reviews also mention issues with unpleasant smells, mould on windows and ceilings, leaking showers, and a general sense of the rooms being tired or dingy, indicating a need for refurbishment in certain areas.

Dining & Food Quality
The hotel's dining experience primarily revolves around the adjoining pub and restaurant, which offers both breakfast and evening meals. Feedback on breakfast is notably mixed; while some guests describe it as beautiful with a good buffet style selection of hot and cold items, others found it chaotic and understaffed, leading to shortages of plates, cutlery, and milk. Quality concerns included cold food, undercooked bacon, and poor-tasting sausages, with some noting a limited continental breakfast selection. For evening meals, the restaurant generally receives positive remarks for its excellent food and good value, with a varied menu and pleasant atmosphere. However, some guests experienced issues with slow service, items being unavailable early in the evening, and occasional disappointment with the quality of specific dishes like steak. It's important to note that breakfast finishes early at the hotel, and evening meals need to be booked directly with the pub.

Location & Accessibility
The hotel boasts a convenient location, making it an excellent base for both business travelers working in Westhill and tourists exploring Aberdeenshire and Royal Deeside. It offers easy access to the A90 and Aberdeen Western Peripheral Route, facilitating travel to Aberdeen city centre within a 10-15 minute drive. Guests appreciate its proximity to essential amenities, including a large Tesco and Costco within easy walking distance, as well as nearby McDonald's and Starbucks. Ample car parking is available on-site, shared with the adjoining pub, which is a significant convenience for guests with vehicles. However, a notable and frequent complaint related to the car park is the pervasive issue of seagull droppings covering vehicles, often requiring guests to wash their cars. While the location is generally quiet, some find it a bit removed from the immediate city centre.

Staff & Service
The staff at this hotel consistently receive high praise for their friendliness, helpfulness, and welcoming demeanor. Guests frequently highlight the reception team as particularly accommodating, noting their efficiency during check-in and willingness to assist with various requests, such as providing extra heaters or towels. Many appreciate the manned reception desk, even for late arrivals. The housekeeping staff are also commended for their respectful and thorough work. While the overall service is largely positive, some guests have reported isolated instances of restaurant staff being perceived as overworked or slow, leading to frustration during busy periods. There were also a few comments about a lack of staff presence at the reception during early morning departures, and some felt a lack of flexibility regarding early check-in fees for very short periods.

Additional Information
Guests should be aware of a significant and persistent seagull issue around the hotel, particularly in the car park and on the roof. These birds are a source of considerable noise throughout the night and early morning, and their droppings frequently cover parked vehicles. While the hotel has implemented measures like netting and spikes to deter them, the problem remains prevalent, impacting sleep quality and car cleanliness. Beyond the rooms, the overall hotel building is often described as tired and in need of refurbishment, with some guests noting issues like unpainted exterior woodwork and a distinct, lingering smell in certain corridors, particularly in the "new wing," attributed to carpet glue. Additionally, guests should note that Wi-Fi performance can be inconsistent, and there is a policy of charging a small fee for early check-in before the standard time.