Novotel Suites Reims Centre

The hotel offers a convenient and comfortable stay, particularly noted for its spacious rooms and strategic proximity to the train station and city center. This makes it an excellent choice for families seeking ample space, business travelers needing easy access to transport and a quiet environment for work, and sightseers eager to explore the city's attractions on foot. Guests consistently highlight the hotel's overall cleanliness, the comfortable accommodations, and the attentive service provided by the staff. The good breakfast is also frequently praised, contributing to a positive start to the day. To enhance your experience, consider utilizing the convenient underpass at the train station for quick access to the city center, and it is advisable to book parking in advance due to limited on-site availability. The hotel serves as an ideal stopover point for those on longer journeys, offering a restful break.

Facilities & Amenities
Guests frequently commend the hotel's practical car parking options, noting the convenience of both the hotel's own limited spaces and the adjacent public parking garage, though it is recommended to book in advance, especially if traveling with a roof box. The Wi-Fi connectivity is generally reported as strong and reliable, supporting both leisure and business needs. While the fitness center is available, some guests describe it as basic and small, occasionally lacking hygiene products. The hotel's bar and lobby area are often praised for their pleasant, cozy atmosphere and recent renovations, providing a comfortable space for relaxation. For quick needs, a snack shop and vending machines are available. Rooms are equipped with a useful kitchenette featuring a microwave, fridge, coffee machine, and kettle, enhancing convenience for longer stays or families. Some guests noted the elevators are on the smaller side.

Cleanliness & Room Comfort
The hotel generally receives high marks for cleanliness and the overall condition of its rooms, which many guests describe as well-maintained and recently refreshed. The comfortable beds and quality bedding are consistently praised, ensuring a restful night's sleep for most. Despite the hotel's close proximity to the train station, the soundproofing is highly effective, with double windows largely mitigating external noise, though some street noise can be heard if windows are opened. Rooms are notably spacious and well-equipped, often featuring a separate toilet and bathroom. However, some guests found the plastic/prefabricated units for the bathroom and toilet to be small, with a few likening them to caravan or airplane facilities, and some reported intermittent bad odors. In-room amenities like the coffee maker and fridge are appreciated, though the mini-bar is typically empty, and some guests noted the use of paper cups. Isolated issues with air conditioning effectiveness, kettles, or TV remotes were mentioned.

Dining & Food Quality
The breakfast experience at the hotel garners significant attention, with many guests praising its variety, comprehensive selection, and overall quality, often highlighting it as an excellent start to the day. Options like a crepe maker and fresh fruit are frequently appreciated, and the policy of kids eating free is a notable benefit for families. However, some guests found the breakfast to be expensive for its offering, with occasional feedback on the limited hot food selection or the quality of items like fresh juices and bacon. At peak times, the breakfast area can become crowded and chaotic, leading to slower replenishment of items. While the hotel features a pleasant bar area for drinks, the on-site food options are limited to snacks and frozen pizza, as there is no full-service restaurant. This means guests often need to seek dining elsewhere for main meals.

Location & Accessibility
The hotel's location is a key feature, situated directly adjacent to the train station, which is highly convenient for arrivals and departures. Its proximity to the city center is also a significant advantage, with most attractions and dining areas being within walking distance, typically 10 to 20 minutes away. Guests frequently mention the ease of access to the city via the train station's underpass. While the hotel itself is quiet and well-insulated, the immediate surrounding area is described by some as industrial, not particularly lively, or even "sinister" at night, with a noticeable lack of nearby restaurants or shops. Despite this, the central location provides good access to public transport for exploring further afield. Parking is available adjacent to the hotel, offering a secure option for those traveling by car.

Staff & Service
The hotel's staff consistently receives high praise for their friendliness, helpfulness, and welcoming demeanor, contributing significantly to a positive guest experience. Many reviews highlight their attentive service and professionalism, noting their willingness to accommodate requests, such as parking assistance or room changes. The check-in and check-out processes are generally described as smooth and efficient, though a few guests reported isolated instances of delays or issues with booking retrieval. Staff are noted for being available and responsive, ensuring guests feel well-cared for throughout their stay. The bar staff, in particular, are commended for their pleasant interactions and service. Overall, the commitment of the team to providing excellent service is a recurring theme, making guests feel valued and comfortable.

Additional Information
Guests appreciate the hotel's commitment to recent renovations, noting the refreshed lobby and updated rooms that contribute to a modern and pleasant ambiance. The hotel maintains a pet-friendly policy, which is a welcome feature for those traveling with animals. A thoughtful sustainability effort is observed through the provision of reusable water bottles for guests to refill, aiming to reduce plastic waste. However, some guests expressed minor dissatisfaction regarding loyalty program benefits, specifically concerning room upgrades or welcome drink policies, feeling they were not always fully honored. The hotel is particularly well-suited for families due to its spacious room layouts and amenities, and for business travelers seeking a functional and comfortable base. Its location, while close to the train station, means the immediate vicinity lacks vibrant dining or shopping options.