No.38 The Park

The hotel offers a distinctive and memorable experience, characterized by its unique boutique style and an inviting "home away from home" ambiance. Its elegant character and beautifully designed interiors create a luxurious yet comfortable setting, making it a standout choice for visitors. Guests consistently highlight the exceptional staff service, the comfort and aesthetic appeal of the rooms, and the high quality of the dining options. The hotel's prime location near a large park and within easy walking distance of the town center is also a significant draw. This establishment is particularly well-suited for couples seeking a romantic and indulgent getaway, leisure travelers exploring the area, and dog owners who will appreciate the genuinely pet-friendly approach. To enhance your stay, consider requesting a room away from the main road for a quieter experience, and remember that booking directly can unlock valuable perks like potential room upgrades and late checkout.

Facilities & Amenities
Guests frequently commend the hotel's inviting communal spaces, including the elegant and comfortable lounge areas which often feature a cozy log burner, providing a perfect spot for relaxation. The small yet well-appointed bar offers a pleasant atmosphere for drinks, and a charming terrace provides outdoor seating options. While the hotel does not feature air conditioning, a common point of feedback, Dyson fans are thoughtfully provided in rooms to mitigate warmth, though some guests still find rooms can be too hot. It is important for guests to note the absence of an elevator, which means navigating multiple flights of stairs to reach upper-floor rooms. Additionally, while rooms are generally well-equipped, some guests have noted a limited amount of storage space for personal belongings and a lack of shelving in bathrooms.

Cleanliness & Room Comfort
The hotel's rooms are consistently praised for their beautiful decoration, spaciousness, and overall luxurious feel, often featuring unique and quirky design elements. Guests frequently highlight the exceptional comfort of the king-size beds and the high-quality linens, ensuring a restful night's sleep. Many rooms boast indulgent features such as roll-top baths and expansive double showers, enhancing the sense of luxury. However, a recurring concern among guests is the room temperature, with many finding rooms to be too hot, particularly due to the absence of air conditioning and restricted window openings. While Dyson fans are provided, some guests still experience discomfort. Additionally, some rooms facing the main road can be affected by road noise, and a common practical feedback point is the lack of adequate bathroom shelving for toiletries.

Dining & Food Quality
Most guests highly praise the breakfast experience, describing it as excellent with a wide selection of cooked options, fresh fruit, and pastries, often highlighting the quality of the coffee and freshly squeezed orange juice. The hotel's restaurant also receives significant acclaim for its delicious dinner offerings, noted for their high quality and varied menu, with some guests enjoying the unique experience of an open kitchen. However, some guests have reported instances of slow service during dinner or found the food quality to be mediocre on specific occasions. It is important for prospective guests to be aware that the restaurant is typically closed on Sunday and Monday evenings, which may limit dining options on those days.

Location & Accessibility
The hotel enjoys an excellent location, positioned directly opposite a large park and offering an easy walk to the town center, where guests can find numerous shops, restaurants, and the Brewery Quarter. Its proximity also makes it a convenient base for those attending events at the racecourse. While on-site parking is limited, guests can often utilize street parking nearby, for which the hotel provides permits. However, some visitors have encountered challenges with parking availability, particularly during busy periods or events, and a few expressed surprise or dissatisfaction regarding parking charges that were not always clearly communicated upfront. Despite these minor parking considerations, the hotel's accessibility to key attractions is a major advantage.

Staff & Service
The staff at the hotel consistently receives overwhelming praise for their friendliness, helpfulness, and attentiveness, with many guests highlighting their willingness to go above and beyond to ensure a pleasant and memorable stay. The check-in process is generally described as seamless and efficient, contributing to a positive first impression. Guests frequently commend the welcoming atmosphere and the staff's ability to create a feeling of being "part of the family." The hotel is also noted for its pet-friendly service, providing thoughtful care and amenities for furry companions. While the vast majority of feedback is positive, a few isolated comments mentioned perceived indifference or slow service in specific instances, though these were not widespread.

Additional Information
A standout feature of the hotel is its genuinely dog-friendly policy, which includes providing special amenities such as treats, toys, and beds for pets, making it an ideal choice for travelers with canine companions. Guests who book directly with the hotel often receive valuable perks, including complimentary room upgrades when available and late checkout options. The hotel's distinctive boutique style and elegant character contribute to a relaxed and homely atmosphere, frequently described as a "home away from home." Furthermore, the property has successfully hosted private events and wedding receptions, showcasing its versatility. Guests should be aware that the hotel does not have an elevator, which might be a consideration for those with mobility challenges.