Meliá Granada

This hotel offers a luxurious urban escape, distinguished by its central location and the exclusive "The Level" experience, which provides stunning panoramic views of the Alhambra from its top-floor lounge. It is an ideal choice for sightseers and couples seeking a romantic getaway, as well as families and business travelers who appreciate modern comforts and attentive service. Guests consistently praise the hotel's recent refurbishment, comfortable accommodations, and the dedicated staff. To enhance your stay, consider requesting a room on a higher floor or facing an inner courtyard to minimize potential street noise, and explore the benefits of upgrading to "The Level" for an elevated experience.

Facilities & Amenities
The hotel features an exclusive "The Level" lounge on the top floor, offering a separate reception, complimentary snacks, and beverages, along with breathtaking city views. While there is no general bar accessible to all guests in the main lobby, the "Level" lounge serves as a popular spot for relaxation. Guests appreciate the convenience of an in-room coffee maker and the generally reliable Wi-Fi. However, some guests noted that the minibar was not always adequately chilled, and there were occasional complaints about the elevators being slow. Most guests found the hotel's facilities to be modern and well-maintained following its recent refurbishment, though some mentioned the absence of dedicated fitness facilities.

Cleanliness & Room Comfort
Guests consistently commend the hotel for its exceptional cleanliness, describing rooms as spotless and well-maintained. The comfortable beds and high-quality linens contribute to a restful sleep experience. While many found the rooms to be spacious and modern, some standard rooms were perceived as small. A recurring concern is the significant street noise, particularly for rooms on lower floors facing the street, which can disrupt sleep due to late-night revelers and early morning activities. The soundproofing was noted as insufficient in some instances, with guests hearing noise from adjacent rooms or connecting doors. Bathrooms are generally well-appointed, though some guests mentioned issues with shower drainage, rough paper products, or a lack of towel rails.

Dining & Food Quality
Feedback on dining is mixed, with the breakfast receiving varied reviews. Many guests praised the "Level" breakfast for its quality, variety, and the spectacular views from the top-floor restaurant. However, some found the general breakfast buffet to be overpriced, lacking in variety, or with food that was not consistently warm. The hotel's restaurant, Ola, is generally well-regarded for its good food quality and pleasant atmosphere, offering a selection of tasty dishes. The Level lounge provides complimentary snacks and drinks throughout the day, though some guests felt the variety of these offerings could be improved, particularly for evening aperitivos.

Location & Accessibility
The hotel boasts an outstanding central location, making it highly convenient for exploring the city. Guests consistently highlight its proximity to major attractions such as the Alhambra and the Cathedral, as well as numerous shopping areas, restaurants, and bars. The hotel is easily walkable to most points of interest, and public bus stops for further exploration are nearby. While the location is a significant advantage, some guests noted that the adjacent public parking facility can be expensive, frequently full, and challenging to navigate for larger vehicles due to its tight spaces.

Staff & Service
The staff at the hotel generally receive high praise for their friendly, helpful, and attentive demeanor. Many guests highlighted the exceptional service provided by the Level staff, who are consistently described as professional and going above and beyond to assist guests. While the reception team is often commended for their efficiency and willingness to provide local recommendations, some guests experienced slow or indifferent service during check-in or when addressing specific issues. Housekeeping is generally effective, though a few guests reported inconsistencies with daily water replenishment or slow responses to amenity requests. Overall, the staff's dedication to guest satisfaction is a recurring positive theme.

Additional Information
A key aspect of the hotel is its recent refurbishment, which has modernized the facilities and rooms, contributing to a pleasant stay for many. However, guests should be aware of the hotel's specific policy regarding The Level access, as the exclusive top-floor lounge with its panoramic views and amenities is only available to guests who have booked specific room categories, which some found unclear during the booking process. Another point of contention for some guests was the hotel's air conditioning policy, with reports of AC being turned off or limited depending on the time of year, leading to uncomfortable room temperatures. Additionally, some guests noted a policy of providing limited complimentary water bottles in rooms.