Marriott Boston Quincy

This hotel serves as a prominent event venue, frequently hosting weddings and conferences, and is strategically situated atop a hill, offering guests a quiet retreat with scenic views. Its signature feature is its robust shuttle service, providing convenient access to public transportation and nearby attractions, making it an excellent choice for business travelers attending conferences, event attendees, and families exploring the Boston area. The hotel is generally praised for its modern, updated appearance and the spacious, comfortable accommodations it provides. Guests consistently highlight the friendly and helpful nature of the staff, contributing to a welcoming atmosphere. To enhance your stay, it is advisable to inquire about room locations away from event spaces or elevators if noise sensitivity is a concern, and be prepared for potential parking fees and crowded lots, especially during peak event times.

Facilities & Amenities
The hotel offers a range of well-regarded facilities designed to enhance the guest experience. The gym is frequently praised as fantastic, well-equipped, and spacious, featuring a brand-new setup that caters to various fitness needs. The pool is generally described as clean, pristine, and spacious, though some guests have noted it can be cold or occasionally closed for maintenance. While the Wi-Fi is often reported as excellent and fast, many guests express frustration over the requirement to pay for it, with some experiencing slow speeds or complicated login processes. The elevators are noted for being fast and efficient, though some guests find them noisy or mention the need for a key card to operate them. The lounge is appreciated for its comfortable ambiance and offerings, particularly for business travelers, but its limited hours, especially on weekends, and occasional lack of certain amenities like bottled water, have been points of concern. Additionally, the hotel features well-appointed conference rooms and a pleasant outdoor patio with firepits. Some guests have reported issues with the availability or cleanliness of ice machines.

Cleanliness & Room Comfort
Guests generally find the rooms to be clean, spacious, and modern, often describing them as updated, well-maintained, and bright, contributing to a comfortable stay. The beds are widely praised for their comfort, ensuring a restful night's sleep, though a few guests found them too soft. The bathroom facilities are typically clean and spacious, with good lighting, but some reviews mention issues such as mold, dirty tiles, leaking fixtures, or a lack of basic amenities like washcloths. A recurring point of contention is the presence of an overpowering air freshener scent throughout the hotel, which some guests found nauseating. While many rooms are noted for being quiet, noise levels can be an issue, particularly from other guests in hallways, loud door closures, or nearby events, with some reporting thin walls. In-room amenities like coffee makers are appreciated, but the refrigerators are often described as small or non-functional, and the absence of microwaves in rooms is a common complaint. The lack of an in-room safe is also noted by several guests.

Dining & Food Quality
The hotel's dining options receive mixed but generally positive feedback. The breakfast is frequently highlighted as very good, with a wide variety of options including cooked-to-order dishes like omelets, though many guests find it to be quite expensive and some note limited choices for specific dietary needs. The on-site restaurant is often commended for its delicious food and pleasant ambiance, making it a convenient option for meals. However, some guests have experienced slow service, high prices, or found the food quality inconsistent. The bar area is also popular, described as large and having a great atmosphere. While room service is available, it is sometimes perceived as pricey. The lounge offers evening appetizers and breakfast, which are generally appreciated, though some guests have found the food offerings to be minimal or quickly depleted, especially during busy times.

Location & Accessibility
The hotel's location is a significant aspect of guest feedback, situated approximately 25 minutes outside of Boston on a hill, offering pleasant views. While not in a walkable area with nearby attractions or dining, its proximity to major highways is convenient. A key feature is the hotel's shuttle service, which is highly praised for its helpful and flexible drivers who provide transport to the subway station and a nearby mall, making access to Boston and other areas much easier. However, the parking situation is a frequent source of frustration for many guests. Despite ample space, there is a mandatory daily fee, which many find excessive for a suburban location. Guests also report issues with crowded lots, especially during events, leading to long walks from parking spots, and a lack of security measures in the parking area.

Staff & Service
The staff at the hotel generally receives high praise for their friendliness, helpfulness, and attentive service, with many guests highlighting their welcoming and hospitable demeanor from check-in to departure. The check-in process is often described as quick and easy. However, feedback on staff consistency is mixed, with some guests reporting instances of unenthusiastic, unorganized, or even rude interactions, particularly at the front desk or with housekeeping. While some guests commend housekeeping for their flexibility and thoroughness, others report issues such as rooms not being cleaned, missing towels, or loud disturbances. The shuttle drivers are consistently lauded for their excellent service. When issues arise, the effectiveness of issue resolution varies, with some guests reporting prompt and satisfactory solutions, while others express frustration over a perceived lack of empathy or follow-up from staff regarding concerns like room problems or lost items.

Additional Information
The hotel frequently functions as a bustling event venue, hosting numerous weddings and conferences, which can sometimes lead to increased noise levels from large groups of guests. A pet policy is in place, but some guests have reported significant issues and misunderstandings regarding its application, particularly concerning emotional support animals, leading to stressful situations. For loyalty members, rewards program benefits are often appreciated, including upgrades and lounge access, though some members have noted a lack of acknowledgment of their status. The hotel implements a key card access system for elevators, which some guests find inconvenient. There have been reports of difficulties with the lost and found process, with guests struggling to recover left-behind items. Additionally, while the hotel maintains a no smoking policy, some guests have reported the presence of marijuana smoke in corridors.