Comfort Inn Randolph - Boston

This hotel is frequently praised for its complimentary and varied breakfast and its exceptionally friendly and helpful staff, making it a memorable aspect of many stays. Guests also consistently highlight the comfortable beds and the convenience of free and plentiful parking. It is particularly well-suited for families seeking good value and spacious accommodations, business travelers who appreciate easy highway access and in-room amenities, and sightseers or event attendees looking for an affordable base near Boston or venues like Gillette Stadium. To ensure a smooth experience, guests should be aware of the incidental deposit required at check-in and confirm breakfast hours, as they can vary.

Facilities & Amenities
The hotel offers a range of amenities designed for guest convenience. Most guests appreciate the availability of free Wi-Fi, though some have reported issues with connectivity or signal strength. A fitness center or gym is on-site, providing an option for guests to maintain their routines. The hotel is equipped with elevators, which are generally convenient, although a few guests noted instances where they were out of order or slow. Rooms typically include practical amenities such as a refrigerator, microwave, hair dryer, television, and iron and board, enhancing the comfort of longer stays. The presence of free and plentiful parking is a significant advantage, especially for those traveling by car.

Cleanliness & Room Comfort
Feedback on cleanliness and room comfort is mixed. Most guests found their rooms to be clean and comfortable, often praising the comfortable beds for a restful night's sleep. However, some guests reported issues such as stained carpets, hair in bathrooms, or a general sense of the rooms being outdated or worn. Specific concerns included rusty fixtures, disgusting doors, and peeling paint in some areas. Noise levels received varied comments; while many found the hotel to be quiet, some experienced disturbances from thin walls, street noise, or noisy air conditioning units. Several guests noted that housekeeping service is not daily and often requires a specific request for towel changes or toilet paper. Additionally, some rooms had curtains that did not fully close, allowing sunlight or street lights to enter, and a few mentioned small bathrooms. Isolated reports of roaches, bed bugs, and mice were also noted by a very small number of guests.

Dining & Food Quality
The hotel's complimentary breakfast is a standout feature, consistently receiving high praise from most guests for its quality and variety. The breakfast spread typically includes options like self-made waffles (including strawberry flavor), scrambled eggs, sausage or bacon, pastries, cereal, oatmeal, fresh fruit, juice, coffee, and milk (including lactose-free options). Many guests appreciated the inclusion of yogurt, bagels, and bread. While the food quality is generally well-regarded, some guests occasionally reported issues with items running out, such as waffle batter or cutlery, and noted that common tables were not always cleaned quickly. There were also a few instances of miscommunication about breakfast hours. Regarding other dining options, guests frequently mentioned a lack of restaurants in walking distance, with most nearby choices being a petrol station convenience store or a Dunkin Donuts across the street.

Location & Accessibility
The hotel's location is highly valued for its convenience to major highways, making it easily accessible for guests traveling by car. It provides a good base for reaching downtown Boston, typically a 20-30 minute drive, and is also convenient for the Route 128 Amtrak Station and venues like Gillette Stadium. Many guests appreciated the free and plentiful parking, including space for tractor trailers. For those relying on public transportation, the hotel offers access to local transit, with an 8-minute drive to the Quincy-Adams "T" train station for the Red Line into the city. However, some guests noted that public transport options are limited, with only one bus line serving the hotel and reduced frequency on weekends, making travel into Boston longer. While the immediate surrounding area has limited dining and entertainment options, a large shopping mall is an 8-minute drive away.

Staff & Service
The staff at this hotel consistently receives high praise, with most guests describing them as friendly, helpful, attentive, and courteous. Many reviewers highlighted specific instances where staff members went above and beyond to assist with requests or resolve issues, contributing significantly to a positive guest experience. The check-in and check-out processes are generally described as quick and easy. However, some guests reported less positive interactions, mentioning instances of unprofessional or rude front desk staff and miscommunication regarding hotel policies or services. Housekeeping service also received mixed feedback; while some found it satisfactory, many noted that rooms are not cleaned daily and required specific requests for towel changes or toilet paper.

Additional Information
Guests should be aware of a $100 incidental hold placed on their card upon check-in, which some found surprising or inconvenient. A recurring theme in reviews is the hotel's housekeeping policy, where rooms are not cleaned daily unless specifically requested by guests, often leading to a need to ask for fresh towels or toilet paper. Another important policy noted by one guest is the hotel's stance on age for check-in, as a 20-year-old was reportedly denied a room despite having travel orders. The hotel generally maintains a no smoking policy.