Los Zocos Impressive Lanzarote

This hotel is widely celebrated as an exceptional destination, particularly for families with young children, offering a vibrant and engaging atmosphere. Its signature feature lies in its comprehensive family-focused amenities and diverse pool areas, complemented by an energetic animation team. Guests consistently highlight the hotel's impeccable cleanliness across its grounds, pools, and accommodations, alongside the genuinely friendly and attentive staff. While the food quality receives mixed feedback, many appreciate the variety and choice available. The hotel is an ideal fit for couples seeking a relaxing getaway and sightseers due to its convenient location. To enhance your stay, guests frequently advise being prepared for the typically cold pools and considering a mattress topper if you prefer a softer bed, as many find the mattresses quite firm.

Facilities & Amenities
The hotel offers a wide array of facilities designed to cater to various preferences. Guests can choose from multiple pool areas, including a quieter zone for relaxation and a livelier one featuring music and activities. While many guests note the pools are consistently cold, some find them refreshing, and there are ample sunbeds available, eliminating the need for early reservations. A small kids' splash park is present, though some features may not always be operational. For active guests, there is a well-equipped gym, along with mini golf, tennis courts, a football pitch, and outdoor ping pong. Families appreciate the dedicated kids' club for older children and a soft play area for toddlers. Wi-Fi coverage is generally available, though signal strength can vary in certain areas like the pools or main bar. Other conveniences include arcade games and pool tables (both payable), and some rooms feature kitchenette facilities. It is worth noting that most blocks do not have a lift.

Cleanliness & Room Comfort
The hotel receives consistent praise for its spotless cleanliness, with staff diligently maintaining the grounds, pools, and rooms daily, including regular towel changes. Junior Suites are frequently described as spacious, offering a separate living area, bedroom, and a large balcony, often equipped with a kitchenette. However, a significant number of guests find the beds rock hard and uncomfortable, sometimes leading to back pain, even with the provision of mattress toppers. Feedback on air conditioning is mixed; some found it effective, while others reported it was not activated until later in the season, resulting in warm rooms. Noise levels can be an issue for some, particularly from early morning deliveries or poor sound insulation between rooms. Rooms generally feature good showers and spacious bathrooms, though some guests noted a lack of sufficient mirrors or conveniently placed power outlets. Occasional reports of ants and cockroaches in rooms were also mentioned. Some rooms are perceived as tired or dated, with minor wear and tear.

Dining & Food Quality
The main buffet restaurant offers a wide selection of food, with many guests finding it good and varied, consistently hot and frequently replenished. The breakfast variety is often highlighted, including fresh options and made-to-order items. However, some guests found the food to be repetitive or bland after a few days, and vegetarian options were not always clearly labeled. The dining area can be chaotic and noisy during peak times, with occasional queues and reports of chipped or dirty plates and cutlery. The Chinese restaurant generally receives positive feedback, though some found it underwhelming. The snack bar by the main pool offers typical fast food like burgers and chips, but its quality is sometimes criticized, with limited healthy options and occasional closures. All-inclusive drinks include local brands, but cocktails are often pre-mixed and described as overly sweet or unappealing. Non-alcoholic beverages are typically served in paper cups.

Location & Accessibility
The hotel boasts an excellent location, being just a short walk of two to five minutes from the nearest beach. Guests appreciate its easy accessibility to local shops, the seafront, and various restaurants, including a lively square with a nightly market. The proximity to an aquarium is also a convenient feature for families. Transfer times from the airport are relatively quick, typically ranging from 20 to 35 minutes. For exploring beyond the immediate vicinity, public transport options, such as buses, are readily available right outside the hotel, providing easy connections to other towns. While parking is offered, it is noted to be limited. It is important for guests with mobility concerns or those traveling with buggies to be aware that most of the hotel blocks do not have a lift, which may impact ease of movement within the resort.

Staff & Service
The staff at the hotel consistently receive high praise for their friendliness, helpfulness, politeness, and attentiveness. Many guests consider the exceptional service a major highlight of their stay. The reception team is generally accommodating, assisting with requests such as room changes, mattress toppers, and early check-ins, and some guests even reported receiving complimentary upgrades. The restaurant staff are described as very efficient and hard-working, quickly clearing tables and often going above and beyond to cater to specific dietary needs, such as gluten-free meals or allergies. Housekeeping provides daily room cleaning and towel changes, though some minor inconsistencies in thoroughness were occasionally noted. The animation team is frequently lauded as fantastic, energetic, and highly engaging, organizing a wide range of daytime activities and evening entertainment for both children and adults. The check-in and check-out processes are generally smooth, although some guests experienced longer wait times or initial room availability issues upon arrival.

Additional Information
The evening entertainment garners mixed reviews; while the kids' disco is popular, its late start time (around 8:15 PM) can be challenging for younger children. Adult shows, featuring acts like magicians and acrobats, are varied but can be inconsistent in quality. The entertainment venue itself is often described as small, dated, and prone to pillars blocking views, sometimes lacking atmosphere and concluding relatively early, around 10:30 PM, with lights quickly coming on. Hotel policies include a strict no inflatables rule in the pools and seasonal air conditioning activation, which may not be available before May. Pools also typically close by 6 PM. While many guests perceive the hotel as offering good value for money, particularly for families, some who expected a higher star rating felt it leaned more towards a three-star experience. A few guests expressed concern about designated smoking areas being located close to dining facilities. The hotel is also noted for its wheelchair accessibility and the helpfulness of staff towards guests with mobility needs.