Jaz Bluemarine

The resort offers an expansive and meticulously maintained environment, distinguished by its numerous pools and extensive water slide areas, providing a memorable experience for all ages. Guests consistently highlight the exceptional cleanliness throughout the property and the genuinely friendly staff as key elements of their stay. This makes the hotel an ideal destination for families seeking a fun-filled and active holiday, with ample entertainment for children, while also accommodating couples who can find serene, uncrowded spaces for relaxation. Many guests are repeat visitors, a testament to the hotel's consistent quality and welcoming atmosphere. To make the most of your visit, guests often find that acknowledging the prevalent tipping culture can enhance the already attentive service, and it is advisable to consider the vastness of the complex when planning your daily activities, especially for walks to the beach.

Facilities & Amenities
The hotel boasts an impressive array of facilities designed to cater to diverse preferences. Guests are particularly impressed by the sheer number of pools, including heated options, quiet zones, and an adults-only pool, ensuring ample space for everyone. The aqua park with its multiple sets of water slides (totaling 14 slides) is a major highlight, providing entertainment for both children and adults. There is an abundance of sun loungers available, eliminating the need for early morning rushes, and staff are often on hand to assist in finding suitable spots. The well-maintained gardens contribute to a relaxing atmosphere, and guests have access to a gym for their fitness needs. The complex also features various shops for convenience, and free drinking water is provided in rooms, with refill stations available.

Cleanliness & Room Comfort
Guests consistently praise the hotel's commitment to cleanliness, noting that both the general areas and individual rooms are kept spotlessly clean. The spacious rooms are well-appointed, providing ample space for relaxation, and the beds are widely described as comfortable, ensuring a restful night's sleep. Daily housekeeping is a highlight, with staff often adding special touches like creative towel art, which is particularly appreciated by families. Rooms are equipped with essential amenities such as effective air conditioning, a balcony for outdoor enjoyment, a secure safe, and a kettle. While the overall room standard is high and guests appreciate the provision of free drinking water, some have suggested that the bathrooms could benefit from renovation to update their appearance and match the otherwise modern feel of the accommodations.

Dining & Food Quality
The hotel offers a wide array of dining options, with most guests finding the food to be varied and delicious. The main buffet restaurants provide plentiful choices for breakfast, lunch, and dinner, including fresh omelettes, a selection of pastries, and various hot and cold dishes. Several snack bars are available throughout the day, offering items like Korean chicken, hot dogs, and noodles. The hotel is highly commended for its accommodation of dietary requirements, with chefs readily preparing special plant-based or gluten-free dishes upon request, though some guests noted potential cross-contamination with gluten-free pizza. While the drinks selection is extensive, including cocktails and local beer, some found them to be quite strong. A few guests mentioned that buffet food could occasionally be lukewarm, and some felt the bar snack food could be improved, but overall, the quality and variety are well-received.

Location & Accessibility
The hotel's location is generally convenient, being a relatively short 20-30 minute drive from the airport, with transfer services easily arranged. While the resort offers direct beach access, guests should be aware that it involves a walk of approximately 15 minutes from the main reception area, which can be challenging in warmer temperatures. The sea at the private beach is notably shallow, making it ideal for children to play and for activities like kite surfing, with instructors and equipment available nearby. However, it is not suitable for deep-water swimming directly from the shore. For those wishing to explore beyond the resort, taxi services are available to local points of interest like the Senzo Mall, and local public transport options are also accessible nearby.

Staff & Service
The staff at the hotel consistently receive high praise for their exceptional friendliness and attentive service. Guests frequently highlight the helpful staff across all departments, from reception to housekeeping and restaurant and bar service. The check-in process is generally described as quick and efficient, setting a positive tone for the stay. Housekeeping staff are noted for their thoroughness and the delightful towel art they create. The animation team is particularly commended for being energetic, inclusive, and providing engaging daytime activities and evening shows. While most interactions are positive, a few guests noted that service could be more prompt if tipping was involved, and some experienced minor communication issues with reception staff regarding late check-out requests. Overall, the staff's dedication to guest satisfaction is a recurring theme.

Additional Information
Guests frequently note the high rate of return visitors, indicating a strong sense of satisfaction and loyalty to the resort. A significant aspect of the guest experience is the prevalent tipping culture, where small gratuities are widely appreciated by staff and can enhance service, though some guests felt it was expected for basic services. It is advisable for guests to bring their own essential items, as the shops within the complex, including the pharmacy, have been noted for their high prices and, in the case of the pharmacy, not always adhering to advertised 24-hour availability. The airport experience on departure can be chaotic, so ample time should be allocated. Some guests also recommend bringing mosquito spray and after-bite remedies. The hotel offers a late check-out option, which may incur an additional fee.