Jacob Eilat

The hotel's most notable feature is its exceptionally dedicated staff, who consistently go above and beyond to assist guests, making them feel valued and well-cared for. This commitment to service is a recurring highlight, often cited as a primary reason for a positive stay. The hotel generally offers good value for money, appealing to budget-conscious travelers and those seeking a practical base for short stays. While the property is recognized as older and undergoing ongoing renovations, its central location makes it convenient for sightseers and explorers looking to access local attractions. To enhance your experience, it is advisable to inquire about room types without connecting doors if privacy is a concern, and be prepared for potential challenges with parking in the vicinity.

Facilities & Amenities
The hotel features a swimming pool that many guests find pleasant and clean, though some note it is small and has limited operating hours, often closing early in the evening. While some guests appreciate the availability of Wi-Fi, others report it is not consistently available in all rooms, which can be inconvenient. The elevators are occasionally mentioned as being slow or in need of maintenance, leading to delays. Guests frequently comment on the presence of connecting doors between rooms, which can lead to a lack of privacy and increased noise from neighboring guests. The hotel also offers some activities for children, which are appreciated by families, though some guests feel more options could be beneficial.

Cleanliness & Room Comfort
Feedback on room cleanliness is mixed; while some guests find their rooms tidy, others report issues with dirtiness, including uncleaned areas, hair, and even mold smells. The beds receive varied reviews, with some finding them comfortable for a good night's sleep, while others describe them as uncomfortable, low, or equipped with old sheets and pillows. Many guests note that the rooms are small and lack adequate storage, such as a proper closet or dresser. The bathrooms are frequently described as old, dated, and in need of renovation, with issues like poor lighting, broken fixtures, and a lack of basic amenities like a hair dryer or sufficient sockets. Noise levels from adjacent rooms, often due to connecting doors, and from ongoing construction are also common complaints.

Dining & Food Quality
The breakfast service garners mixed but generally positive feedback; many guests praise its rich variety and tasty options, including a good selection of dishes. However, some find the breakfast to be basic with a limited selection, and a few express disappointment over the absence of certain items like omelets or specific coffee choices. In contrast, the dinner experience receives predominantly negative reviews. Guests frequently describe the food as not tasty, disappointing, and overpriced, with limited beverage options beyond water. Overall, while breakfast is often considered acceptable for the hotel's category, the food quality for dinner is a consistent area for improvement.

Location & Accessibility
The hotel's central location is a significant advantage for many guests, positioning it within easy walking distance of various tourist attractions and the bus station. Most guests find it conveniently located, typically a 10 to 15-minute walk from the promenade and the sea. However, parking is a major and recurring concern for visitors. Many guests report significant difficulty finding available spots, often incurring parking fees or receiving tickets, as the hotel does not consistently provide dedicated parking. Additionally, some guests note that the hotel is situated near an active construction site, which can result in noise and impact the surrounding views.

Staff & Service
The staff at the hotel consistently receives overwhelming praise for their exceptional friendliness, helpfulness, and attentiveness. Guests frequently highlight their willingness to go out of their way to assist, address concerns, and provide solutions promptly and with a positive attitude. The customer service team is particularly commended for their proactive approach in ensuring guest satisfaction. While most guests experience a smooth check-in process, some report occasional delays. Feedback on housekeeping service is varied; some guests appreciate the regular cleaning and room arrangement, while others note inconsistencies, such as towels not being changed or rooms not being serviced daily. Overall, the responsive service provided by the team is a standout positive aspect.

Additional Information
Guests should be aware that the hotel is an older property and is undergoing ongoing renovations, which can sometimes lead to noise from drilling and painting, impacting the guest experience. There are recurring mentions of privacy concerns, particularly due to connecting doors between rooms that allow noise and even smells to pass through, and instances where staff have entered rooms without sufficient prior notice. The music played at the pool is noted by some guests as being repetitive, often featuring Arabic music, which may not appeal to everyone. Despite these points, many guests consider the hotel a budget-friendly option that offers reasonable value for its price point, especially for those prioritizing service and location over modern facilities.