Hotel Insotel Cala Mandia Resort (Cala Mandia, Spain)

The wealth of facilities and entertainment on offer is a hit with guests, who say that there's plenty for the whole family to do. Whether you want to escape to the peace and quiet of the adults-only section, or the kids want to play at the waterpark, there's something for everyone.

The hardworking ethic and friendly attitude of the staff gets lots of praise from guests, and it seems that the service throughout the resort is top-notch. From professional front-desk staff to entertainers who get the crowd going, the staff help to give you a great stay here.

The relaxed atmosphere and the fact that everything is taken care of, from the food to the leisure activities, means that you can just chill out and really enjoy your holiday. Guests love the overall experience offered at Insotel Cala Mandia.

Guests aren't happy with the extra charges imposed for things like the WiFi and kettles. Since you're paying for an all-inclusive package, you might well expect these things to be included in the price, but if you want to use them, you'll have to add them to the overall cost.

Some guests comment on the fact that none of the five swimming pools are heated, and while this might be fine if you're visiting in the heat of summer, it's not so great if you're there when the weather's a bit chillier.

Guests find the hotel's restaurant policies a bit restrictive, since if you want to dine a la carte, rather in the main buffet, you have to book two days in advance, which doesn't always suit unpredictable family life, particularly when you're on holiday.