Hampton Inn Spartanburg-North I-85

This hotel is frequently praised for its exceptionally friendly and accommodating staff, a standout feature that consistently enhances guest experiences, particularly noted during challenging times like hurricane crises. While some aspects of the property are described as outdated and in need of renovation, guests often find the breakfast offerings to be a highlight, and appreciate the convenient location. The hotel caters well to travelers seeking a comfortable stopover, families with its pet-friendly amenities, and business travelers due to its accessibility. To ensure a smoother stay, guests should be aware of the hotel's older decor and consider confirming any local deposit policies beforehand.

Facilities & Amenities
The hotel offers a range of amenities, though some are noted as being in need of updates. Many guests enjoy the jacuzzi or whirlpool tubs available in certain rooms, finding them spacious and relaxing after a long day. A fitness center is on-site, with some guests appreciating the presence of a Peloton bike. Rooms typically include a mini-refrigerator and microwave, adding convenience for longer stays. While free Wi-Fi is available, some guests reported issues with signal strength or connectivity. The television setup can be problematic, with some finding the channels difficult to navigate or lacking a guide. The pool area receives mixed reviews, with some finding it clean while others suggest it needs better maintenance. Overall, the facilities are functional but reflect the property's age.

Cleanliness & Room Comfort
Feedback on room cleanliness and comfort is varied. While some guests report their rooms to be clean, immaculate, and quiet, ensuring a restful stay, a significant number of reviews highlight issues. Common complaints include outdated and worn rooms, a persistent musty odor upon arrival that sometimes dissipates with air conditioning, and visible dirt on door frames, light switches, and elevator floors. Guests have reported various stains on walls, sheets, and towels, as well as hair in bathtubs. More concerningly, some reviews mention the presence of bugs, including cockroaches and bed bugs. Room comfort is also inconsistent; while some find the beds comfortable, many describe them as hard, old, or having springs poking through, leading to uncomfortable sleep. Pillows are often described as poor quality. Noise from the freeway, hallways, or slamming doors can be an issue for light sleepers. Maintenance problems like broken AC, shower rods, and even overflowing toilets have also been noted.

Dining & Food Quality
The hotel's breakfast service is a frequently discussed topic, generally receiving positive remarks for its variety and quality. Many guests describe the breakfast as good, great, or even superb, highlighting the big variety of options available, which often includes waffles, eggs, sausage, fruit, and muffins. The breakfast area is often noted for being clean and well-stocked, with attentive staff ensuring items are replenished. Some guests specifically appreciate the use of real eggs for omelets. However, there are instances where the breakfast is described as limited, cold, or of poor quality, with complaints about watered down items, stale pastries, warm milk, or the absence of real creamer. Occasionally, the area can feel understaffed, leading to delays in stocking or cleaning.

Location & Accessibility
The hotel's convenient location is a significant advantage for many guests, offering easy access to the interstate or highway, making it an ideal stopover point for travelers. It is situated close to various restaurants, including fast-food options and local eateries, as well as nearby gas stations, providing essential conveniences. The property generally offers ample parking, which is a plus for those traveling by car. Despite its proximity to the highway, many guests find the area to be relatively quiet, contributing to a peaceful stay. However, some reviews suggest that the immediate surrounding area can feel a bit rough or less inviting, and that the parking lot could benefit from brighter lighting.

Staff & Service
The staff at this hotel consistently receives high praise, being described as friendly, helpful, kind, polite, and professional. Guests frequently highlight their accommodating and attentive nature, noting quick check-in processes and a willingness to assist with various requests, such as providing extra pillows or a playpen for children. Several reviews commend specific individuals for their exceptional customer service. The staff's humanity and hospitality were particularly evident during a hurricane crisis, where they went above and beyond to assist displaced guests. However, there are isolated reports of rude staff interactions, including unhelpful front desk personnel, unresponsiveness to lost items, and instances of housekeeping knocking early or entering rooms without permission. Some guests also noted issues with staff being unwilling to apply discounts or acknowledge loyalty status.

Additional Information
The hotel operates a pet-friendly policy, which is appreciated by guests traveling with animals, though an extra fee is typically charged. While a designated area with bags is provided for pet waste, some guests noted challenges with finding suitable potty areas or reported a lingering smell in hallways. A notable local deposit policy requires guests residing within a certain radius to pay a significant deposit, which is not always disclosed upfront during booking and can be slow to refund. The hotel demonstrated exceptional hurricane accommodation, allowing displaced individuals to camp on the property and providing rooms, showcasing remarkable hospitality. Some guests experienced issues with housekeeping service, reporting that rooms were not serviced daily or that garbage was left on the door. Additionally, some vending machines were reported as out of order or taking money without dispensing items.