Courtyard by Marriott Katowice City Center

The hotel offers a memorable stay, distinguished by its panoramic views from both the spacious rooms and the 27th-floor restaurant and bar. Guests consistently highlight the comfortable beds, overall cleanliness, and the attentive service provided by the staff. Its central location makes it an excellent choice for business travelers attending conferences or meetings, as well as sightseers eager to explore the city's cultural attractions. Couples can enjoy a romantic atmosphere with stunning vistas. To enhance your experience, consider requesting a room on a higher floor for the best views, and be sure to visit the top-floor restaurant and bar for an elevated dining and social experience.

Facilities & Amenities
Most guests appreciate the access to a gym and fitness center, though it is a partner facility located in an adjacent building and some found it to be crowded. Guests frequently note the elevators can have long wait times, especially during peak hours, as there are only two for the entire building. The Wi-Fi connectivity is generally reliable. Some guests experienced issues with the in-room television, noting it could be loud on startup, had limited channels, and lacked casting capabilities. The hotel also offers well-prepared conference rooms suitable for events. The bar on the 27th floor is a significant feature, offering drinks with a panoramic view. A hotel shop is available for quick purchases, and the lobby is described as spacious.

Cleanliness & Room Comfort
Rooms are generally described as spacious, modern, and clean, with many offering fantastic views of the city, especially from higher floors. Guests frequently praise the comfortable beds and high-quality linens, ensuring a restful sleep. However, feedback on cleanliness is mixed; while many found rooms spotless, some reported issues such as dust, stained carpets, or mold and grime in bathrooms, with one guest even mentioning bugs. Temperature control can be an issue, with some rooms being too cold and non-opening windows preventing fresh air. Noise from the street and air conditioning generators was also noted. In-room amenities like the coffee maker were sometimes found lacking supplies, and the minibar was often empty. Some guests also commented on the low quality of toilet paper and inconsistent pillow comfort.

Dining & Food Quality
The breakfast experience, served on the 27th floor with panoramic views, receives widespread praise for its wide selection and quality. Most guests describe it as fantastic, with options ranging from hot dishes like bacon and eggs to fresh fruits and vegetables, and the availability of chefs for custom orders like fresh orange juice. However, some guests found the breakfast to be average, with occasional issues like stale bread or specific dishes not meeting expectations, such as Turkish eggs. The restaurant on the 27th floor is also highly regarded for its excellent food and stunning views, though some found the food range to be a bit limited. Feedback on service in the restaurant and bar areas is mixed, with some guests experiencing slow service or encountering staff described as rude or unprofessional, while others found staff to be attentive. Room service is available but not 24-hour.

Location & Accessibility
The hotel boasts a central location in the heart of the city, making it highly convenient for guests to explore Katowice. It is within easy walking distance of major attractions such as the NOSPR, Museum, Spodek, and various shopping and dining options. Public transport stops are also just minutes away, providing easy accessibility to other parts of the city. The hotel offers underground parking, which is generally found to be convenient and secure, though some guests noted it can be expensive and has a challenging, narrow entrance with bright lighting. While the immediate surroundings are considered safe, some guests found the area around the hotel to be less appealing.

Staff & Service
The staff generally receives high praise for being friendly, helpful, and professional, contributing positively to the guest experience. Many guests highlight the attentiveness of the housekeeping team and the quick response of maintenance staff to issues. The check-in process is typically smooth. However, feedback is mixed, with some guests reporting negative interactions, particularly with reception staff described as rude, unapproachable, or unprofessional. Similarly, some experiences with restaurant staff were less positive, citing rudeness or slow service. While some elite loyalty members appreciated room upgrades and other perks, others expressed disappointment regarding the lack of expected benefits like complimentary breakfast or upgrades, leading to a varied perception of service consistency.

Additional Information
Guests should be aware that the hotel rooms feature non-openable windows, which some found to be a drawback for fresh air. While generally well-maintained, some reviews suggest the hotel might be showing signs of age, with comments indicating it has "had its prime" or appears worn. There were isolated but significant concerns regarding guest privacy, with reports of staff entering rooms without prior notice or looking in when guests were not fully dressed. Some guests also experienced noise disturbances from other patrons partying, affecting their sleep quality. For loyalty program members, the experience with rewards benefits was mixed; while some received appreciated room upgrades, others felt that expected perks, such as complimentary breakfast, were not consistently honored. A unique local touch mentioned by guests is the presence of a "Bebok" character, a figure from local folklore, on the 27th floor.