Campanile Wroclaw - Stare Miasto

The hotel is frequently highlighted for its excellent location, typically a 10 to 15-minute walk from the city center and main attractions, making it a convenient base for sightseers and tourists exploring the area. While often described as a budget-friendly option, offering good value for its price point, guest experiences regarding room quality are varied. Many find the accommodations basic but functional, suitable for short stays, while others note a need for renovation and report issues with cleanliness and maintenance. The hotel's staff consistently receives praise for their friendliness and helpfulness, contributing positively to the overall guest experience. This hotel is particularly well-suited for budget-conscious travelers and families seeking an accessible location. To enhance your stay, it is advisable to clarify room amenities and policies, especially when traveling with children, and consider requesting a room away from the street to minimize potential noise.

Facilities & Amenities
Guests frequently appreciate the convenience of in-room amenities such as an electric kettle along with complimentary tea and coffee, allowing for hot beverages at any time. While free Wi-Fi is available, some guests have noted it can be inconsistent. The hotel provides basic conveniences like ice machines and vending machines. However, a recurring point of feedback is the absence of a mini-fridge in the rooms, which many guests miss. Additionally, some rooms lack a proper shower stall, leading to wet bathroom floors, and there are mentions of missing hangers in bathrooms. A notable policy is that windows cannot be opened in some rooms, and air conditioning can be temperamental, leading to rooms being either too warm or too cold.

Cleanliness & Room Comfort
Feedback on room cleanliness and comfort is mixed, with many guests finding their rooms clean and spacious, providing a comfortable stay. The beds are often described as comfortable, though some reviews mention issues with unstable or worn-out mattresses and thin pillows, with only one provided per person. A significant concern for many guests is the poor sound insulation between rooms and from the street, leading to disturbances from conversations, pipes, and outside traffic. While some bathrooms are noted to be modern, others are described as needing renovation, with issues like chipped bathtubs, slippery surfaces, and a lack of a toilet brush. Reports of dirty carpets, mold, and unpleasant odors from drains are also present, indicating inconsistencies in maintenance and deep cleaning.

Dining & Food Quality
The hotel's breakfast receives varied feedback, with many guests praising its delicious taste and good variety for a buffet-style offering, including options from cereals to omelets. However, a significant number of reviews highlight issues with the breakfast experience, noting that the selection can be limited, items are not always refilled quickly during busy periods, and the coffee machine frequently malfunctions. Some guests also find the breakfast area to be crowded, making it difficult to find seating, and feel the cost is not justified by the offerings. The on-site restaurant is mentioned for serving good food with generous portions, though some guests experienced long waits for service and noted that the menu was only available in the local language.

Location & Accessibility
The hotel's central location is consistently praised as a major advantage, being just a 10 to 15-minute walk from the Old Town and other key attractions like the Market Square. Guests appreciate its proximity to various public transport options, including tram and bus stops, making it easy to navigate the city. The presence of nearby amenities such as a McDonald's, convenience stores, and other shops adds to the convenience. While the location is generally considered excellent for exploring on foot, parking can be a point of contention. Although some free parking spots are available outside, they are limited, and the hotel's paid parking is often described as expensive and difficult to access, with some guests reporting issues with GPS navigation to the entrance.

Staff & Service
The hotel staff consistently receives high praise for their friendliness, helpfulness, and professionalism, with many guests highlighting their willingness to go above and beyond to assist with requests and provide information. The check-in process is generally described as quick and efficient. Guests appreciate the attentive service from reception and restaurant staff, who are often noted for their positive attitudes and smiles. However, some isolated negative experiences are reported, including instances of unhelpful or rude interactions, particularly regarding complaints about room issues. There are also mentions of staff entering rooms without knocking, which caused discomfort for some guests. Overall, the majority of reviews commend the staff for their positive impact on the guest experience.

Additional Information
The hotel offers a pet-friendly policy, which is a significant positive for guests traveling with animals, with some even receiving complimentary snacks for their dogs. However, guests should be aware that finding suitable outdoor areas for pets nearby can be challenging. A recurring technical issue reported by guests involves keycards that frequently stop working, requiring multiple trips to the reception for re-activation. Furthermore, some guests have experienced discrepancies with their bookings, particularly when traveling with children, finding that the room setup and amenities were not adequately prepared for the child, despite prior reservations. This suggests a need for clearer communication regarding family accommodations and available provisions.