Campanile Val de France

This hotel is a popular choice for families and Disney visitors seeking a convenient and budget-conscious stay near Disneyland Paris. Its signature features include direct access to the parks via a free shuttle bus service and a charming on-site petting farm, which many guests find delightful. While the hotel offers a practical base for park excursions, feedback on staff interactions and room comfort is mixed. Guests often appreciate the value for money, especially given the proximity to the attractions. To enhance your experience, consider requesting a room away from high-traffic areas like the reception or emergency exits for a quieter stay, and it may be beneficial to bring your own kettle for in-room hot beverages, as these are not typically provided.

Facilities & Amenities
The hotel provides several convenient facilities for guests, notably a delightful petting farm that is a hit with children and animal lovers. Guests also benefit from free Wi-Fi throughout the property, ensuring connectivity. A dedicated luggage storage area is available, which is particularly useful for early arrivals or late departures, allowing guests to maximize their time at the parks. The main lobby features a bar and a shop offering various items, including official merchandise. However, many guests note the absence of certain in-room amenities, such as a kettle for hot drinks, an iron, and a refrigerator, which can be inconvenient. Some reviews also mention issues with arcade games requiring specific tokens and a lack of an ATM on site.

Cleanliness & Room Comfort
Guest feedback on cleanliness and room comfort is varied. While many find the rooms adequately clean upon arrival, some report issues like stained bedding, dirty carpets, or mold in bathrooms and around windows. The beds are frequently described as uncomfortable or hard, and some are noted to be creaky, impacting sleep quality. Noise levels are a significant concern for many, with complaints about thin walls allowing sounds from neighboring rooms and corridors to penetrate easily. Guests also report issues with cold rooms due to ineffective heating or drafts, and some bathrooms show signs of wear, including damaged walls, flaking paint, or broken toilets and sinks.

Dining & Food Quality
The breakfast experience at the hotel receives mixed reviews, though it is widely utilized. Many guests appreciate the breakfast variety, which includes both hot and cold options, and some praise the coffee and pastries. However, a common complaint is that the hot food items are often cold. The hotel enforces strict rules in the breakfast area, prohibiting guests from bringing bags inside or taking food out, which some find inconvenient and overly policed. The restaurant and bar on site offer additional dining options, including pizza and snacks, but many guests find the food quality to be mediocre and the prices to be high for the value received. Some also note a lack of gluten-free options or specific tea varieties.

Location & Accessibility
The hotel's Disneyland proximity is a major advantage, making it an ideal base for park visits. A free shuttle bus service operates frequently, providing convenient transportation to and from the parks, typically within a short ride. This service is highly valued by guests, as it eliminates the need for personal vehicles at the park. However, a recurring issue is the crowded shuttle, especially during peak hours after park closing, leading to chaotic boarding experiences and long waits. While the hotel offers parking, it is often reported as an additional cost, which can be a surprise for guests who booked through third-party websites, as it is only free when booking directly.

Staff & Service
Guest experiences with staff and service are quite polarized. Many reviews highlight instances of friendly staff and helpful staff, particularly at the bar and during the check-in process, noting their attentiveness and willingness to assist. However, a significant number of guests report encountering rude staff or unhelpful attitudes, especially from reception and breakfast area personnel. Some describe staff as being overly strict, particularly regarding breakfast rules, and unaccommodating when issues arise, such as problems with room keys or maintenance requests. The check-in process is generally efficient, though some guests have reported initial delays or confusion regarding room assignments.

Additional Information
Guests should be aware of certain miscellaneous details that can impact their stay. A tourist tax is typically applied per person per day, payable upon check-in. The hotel generally has a no early check-in policy, which can be inconvenient for guests arriving before the standard check-in time. There have been isolated incidents of unexpected fire alarms sounding during the night or early morning, causing disruption. For those planning to use the on-site arcade games, it's important to note that they often require tokens, and the purchase of these tokens may be limited to cash transactions, as a no cash machine is available for this purpose. Some guests also reported difficulties obtaining hot water for medication or other personal needs outside of the room's facilities.