Best Western Sevierville/Kodak Inn

This hotel is often chosen for its convenient location right off the interstate, making it a practical stopover for travelers and those visiting nearby attractions. Its signature feature is the 24-hour indoor pool, which appeals to families and those seeking relaxation. While many guests appreciate the generally clean environment and comfortable beds, feedback is mixed regarding the consistency of room cleanliness and the quality of the complimentary breakfast. The friendly and accommodating staff are frequently highlighted as a positive aspect, contributing to a pleasant stay for many. To ensure a more restful experience, guests might consider requesting a room away from the main road due to potential noise, and it is advisable to check room amenities upon arrival.

Facilities & Amenities
The hotel features an indoor pool that is notably open 24 hours, a convenience appreciated by many guests, though some have noted concerns about its cleanliness or water temperature. A fitness center is available, but some equipment may not be fully functional. Free Wi-Fi is generally reliable, allowing guests to stay connected. Common areas, including hallways and the lobby, receive mixed reviews regarding their upkeep, with some guests observing stains on carpets or a general dated appearance. The elevator has been described by some as loud or jerky. While ice machines are available, they are sometimes out of order on certain floors, requiring guests to seek them elsewhere.

Cleanliness & Room Comfort
Guest feedback on room cleanliness is quite varied; while many describe their rooms as clean and well-maintained, a significant number report issues such as dirt, hair, food crumbs, stained linens, or unpleasant odors. Bed comfort also receives mixed reviews, with some finding the beds very comfortable and others describing them as too hard or squeaky, and pillows are sometimes noted as being too small or firm. Noise levels are a recurring concern, particularly from road traffic and other guests due to thin walls. Many rooms lack a microwave, which is a frequent complaint, and some guests report issues with the refrigerator not being cold enough or being dirty. Bathrooms have been cited for slippery tubs, mold, broken fixtures, or a lack of basic amenities like a toilet paper holder or sufficient shelving.

Dining & Food Quality
The complimentary breakfast receives highly mixed reviews, with many guests finding it adequate or good, while a substantial number describe it as poor or a "joke." Common complaints include a limited breakfast variety, items frequently running out, and slow replenishment by staff. The food quality itself is often criticized, with mentions of rubbery eggs, watery coffee, bland powdered eggs, and a lack of items like cream cheese or bagels. The dining area is sometimes reported as being dirty or unkempt, with tables not cleaned and staff appearing inattentive. Some guests opt to dine at nearby establishments due to these issues.

Location & Accessibility
The hotel boasts a highly convenient location directly off I-40/81, making it an ideal stop for travelers and easily accessible to nearby attractions such as Dollywood, Gatlinburg, and Pigeon Forge. Its proximity to a large travel center, Buc-ee's, and various restaurants is frequently highlighted as a major advantage. Parking is available on-site, though some guests find the lot to be tight or small. While the hotel's position offers excellent connectivity, some guests note that accessing the property can be tricky, sometimes requiring a U-turn, and that the immediate area can experience significant traffic.

Staff & Service
The staff at this hotel generally receives high praise for their friendliness and helpfulness. Many guests commend the front desk personnel for being welcoming, accommodating requests such as room changes or providing missing amenities like hair dryers and irons. The check-in process is often described as quick and efficient, though some guests have experienced long waits or encountered staff who seemed indifferent or unprofessional. While some guests appreciate the attentive service from housekeeping, others report issues with rooms not being cleaned thoroughly or staff knocking on doors too early. Overall, the staff's willingness to assist contributes positively to the guest experience for many.

Additional Information
Several guests have raised security concerns regarding the property, specifically mentioning exterior doors that are often unlocked or have broken key card readers, allowing unauthorized access. There have been multiple reports of fire alarms going off unexpectedly, causing disturbances during the night. Some rooms have experienced water issues, including leaks from ceilings, low water pressure, or discolored water. While the hotel appears to have undergone some renovations, many areas still feel dated or worn, with visible signs of wear and tear. The overall value of the stay is a point of contention, with some guests finding it economical and others feeling it is overpriced for the condition and services provided.