Best Western Plus Waltham Boston

This hotel is a popular choice for its excellent complimentary breakfast and convenient location, making it an ideal base for exploring the Boston area. Its signature feature is the combination of a wide-ranging breakfast buffet and an on-site tavern, providing great value and convenience for guests. The hotel is well-suited for families seeking amenities like a pool and free breakfast, sightseers and tourists due to its accessibility to Boston and historical sites, and value-conscious travelers looking for an affordable yet comfortable stay. Many guests appreciate the friendly and helpful staff. To enhance your experience, consider requesting a room away from the elevators to minimize noise, and take advantage of the nearby public transportation options for easy access to the city.

Facilities & Amenities
The hotel offers a range of facilities that generally enhance the guest experience. The indoor pool is a popular feature, especially for families, though some guests have noted that the water can be colder than expected despite being advertised as heated, and occasional cleanliness issues have been reported. A well-equipped fitness center is available and is often praised for its cleanliness and variety of equipment. Guests also benefit from free Wi-Fi throughout the property, ensuring connectivity. A 24/7 coffee bar in the lobby, featuring specialty coffee machines, is a highly appreciated amenity. While the lobby and common areas appear modern and inviting, some guests have experienced issues with the elevators, with one often being out of service, leading to longer wait times.

Cleanliness & Room Comfort
Guest feedback on room cleanliness and comfort is mixed. Many guests find the rooms to be spacious and the beds comfortable, contributing to a restful stay. However, a significant number of reviews highlight concerns about the rooms being dated and in need of renovation, with reports of stained carpets, peeling paint or wallpaper, and dust. Issues with bathroom cleanliness, including mold on ceilings and dirty fixtures, are also mentioned. Some guests found the showers difficult to operate, with inconsistent water pressure and temperature. Noise is a recurring issue, with complaints about thin walls allowing sounds from adjacent rooms and particularly loud elevator noise impacting sleep for nearby rooms.

Dining & Food Quality
The hotel's complimentary breakfast is consistently highlighted as a major positive, often described as one of the best among similar hotels. Guests praise the breakfast variety, which typically includes hot items like eggs, sausage, and bacon, along with a pancake machine, bagels, toast, cereals, yogurt, and fresh fruit. The coffee machines offering specialty drinks are also a popular addition. While most feedback is positive, a few guests found some hot food items to be of lower quality or prepackaged. The on-site Copper Tavern restaurant is a significant convenience, offering a warm atmosphere, good food, and service for dinner and drinks, allowing guests to dine without leaving the hotel.

Location & Accessibility
The hotel's location is frequently cited as a key advantage, offering easy access to major highways, particularly I-95, and a convenient commute to Boston, typically within 20-30 minutes. It serves as an excellent base for exploring not only Boston but also nearby historical sites like Lexington and Concord, and local areas such as Waltham. A major draw is the ample free parking, which is a significant benefit compared to hotels closer to downtown Boston. Guests appreciate the option to park their car and utilize public transportation, with the Green Line's Riverside station being a short drive away, providing direct access to the city. While the immediate vicinity has limited walkable dining or shopping options, a Shell Quick Mart and Dunkin Donuts are nearby.

Staff & Service
The staff at the hotel consistently receive high praise for their friendliness, helpfulness, and attentiveness. Guests frequently commend the quick check-in and check-out processes, noting that staff members are professional and accommodating. Many reviews highlight specific instances of staff going above and beyond to assist guests, whether with directions, resolving room issues, or providing guidance. While the overall sentiment towards staff is overwhelmingly positive, there are mixed reviews regarding housekeeping service, with some guests reporting that rooms are not cleaned daily unless specifically requested, and occasional issues with thoroughness or staff attitude.

Additional Information
Guests should be aware that the hotel has specific booking policies, including a 28-day maximum stay and restrictions on consecutive bookings, which some guests found were not clearly communicated in advance. The housekeeping policy requires guests to request service in advance, as rooms are not automatically cleaned daily. While the hotel aims to provide a comfortable stay, some guests have reported issues with the pool temperature being colder than expected and a lack of laundry facilities on-site, which can be inconvenient for longer stays. The hotel's rewards program is appreciated by members, who often receive additional perks like complimentary bottled water.