Four Points by Sheraton Boston Newton

The hotel is uniquely situated directly over a major highway, the I-90/Mass Pike, which serves as its signature feature, offering a distinctive urban experience. This location makes it particularly convenient for business travelers heading to Boston or Cambridge, and for families visiting Boston College or attending local events, providing a practical base for their activities. Guests frequently commend the hotel's overall cleanliness and the generally friendly and helpful staff, who contribute positively to the stay. While many appreciate the hotel's value compared to downtown Boston options, the constant traffic noise from below is a recurring point of discussion, often impacting sleep for light sleepers, though some guests are not bothered by it, especially on higher floors. To enhance your stay, consider requesting a room on a higher floor to potentially mitigate noise, and be prepared to utilize the readily available public transit options for easy access to downtown Boston attractions.

Facilities & Amenities
Guests find the hotel's facilities generally satisfactory, though some areas could benefit from updates. The fitness center is often praised as well-equipped and spacious, with some noting its 24-hour availability. The pool is a popular feature, especially for families, described as clean, though some guests found it to be cold. Most rooms are equipped with white noise generators to help mitigate the highway noise, which many find helpful. Free Wi-Fi is consistently reported as strong and fast, ensuring connectivity. The lobby offers convenient amenities such as complimentary coffee, tea, and fruit-infused water, along with snack bars, ice machines, and vending machines. However, a common point of feedback is the absence of a microwave in guest rooms and the lack of a dedicated laundry room. Some guests also experienced issues with the elevators being slow or only partially operational.

Cleanliness & Room Comfort
Guests consistently praise the hotel's cleanliness, noting that rooms are generally well-maintained and spotless, which contributes significantly to a positive stay. The beds are frequently described as comfortable, though some guests found the pillows to be too soft or lumpy, impacting sleep quality. Room spaciousness receives mixed feedback, with some finding them ample and others perceiving them as small. A major concern for many is the noise levels from the highway directly below, which can be significant even on higher floors and with the provided white noise machines. Some guests also reported noise from neighbors or hallways. Recurring issues include dirty windows obstructing views, a persistent musty or stale smell in some rooms, and air conditioning units that are noisy or not functioning optimally. Bathrooms are generally clean but sometimes described as tiny or dated, lacking sufficient counter space or a safe.

Dining & Food Quality
Feedback on the hotel's dining options is generally positive, with many guests highlighting the breakfast experience. The breakfast buffet is frequently described as excellent, offering a good variety of options including an omelette station, fresh fruit, and good quality coffee, with staff often praised for their attentiveness. However, many guests note that breakfast is not complimentary and can be expensive, with some finding the quality inconsistent or the options limited, particularly for gluten-free diets. The on-site restaurant and bar, Social, receives commendation for its food quality, pleasant atmosphere, and attentive staff, making it a convenient and enjoyable option for meals. Some guests, however, found the restaurant to be noisy or service to be slow at times, and the bar staff occasionally lacked strong customer service.

Location & Accessibility
The hotel's location is a significant factor for guests, offering convenient access to Boston, Cambridge, and the Newton area. Its direct placement over the I-90/Mass Pike provides quick highway access, though this is also the primary source of noise. Many guests appreciate the easy access to public transit, with a bus stop directly across the street offering rapid routes to downtown Boston attractions and Fenway Park. The surrounding area is noted for its convenience, with various restaurants, supermarkets, and other amenities like a Dunkin and Walgreens within walking distance. Parking is available in an adjacent garage, often described as easy and convenient, though some guests found the fees expensive or the garage difficult to navigate and poorly lit, with occasional signage issues leading to confusion upon arrival.

Staff & Service
The hotel's staff consistently receives high praise for their friendliness, helpfulness, and attentiveness, significantly enhancing the guest experience. Many reviews highlight the quick check-in and check-out processes, describing them as smooth and efficient. Guests appreciate the staff's responsiveness to requests and their accommodating nature, with specific commendations for front desk and restaurant personnel. However, feedback on staff is mixed, as some guests reported instances of unwelcoming or rude interactions at the front desk, noting a lack of warmth or helpfulness, and occasional language barriers. There were also recurring issues with housekeeping, including rooms not being serviced daily, items not being replaced, or staff entering rooms despite "Do Not Disturb" signs. Some guests also encountered difficulties with billing discrepancies and cancellation policies.

Additional Information
Guests should be aware of several important details that enhance or impact their stay. The hotel offers a pet-friendly policy, though finding suitable outdoor areas for pets can be challenging. While some guests appreciate the rewards program benefits, others reported issues with recognition or unexpected charges. The hotel's ongoing construction or renovations were noted by some, affecting areas like the parking garage. A common point of feedback is the absence of a microwave and a safe in guest rooms, which can be inconvenient. Additionally, there is no dedicated laundry room on-site. Guests have also reported issues with lost and found items not being located and challenges with early check-out policies and deposit refunds, suggesting careful review of terms upon booking.