Hotel Altus Palace - Destigo Hotels

This hotel, a beautifully restored historic palace, offers a luxurious and memorable stay, making it a standout choice for visitors. Its signature feature is its elegant architecture and opulent interiors, which combine traditional grandeur with modern comfort. Guests consistently praise the spacious rooms, the exceptional service, and the hotel's prime central location. It is particularly well-suited for sightseers and couples seeking a romantic getaway, as well as business travelers due to its convenient access to the city center and amenities. For an enhanced experience, guests are advised to request a room away from the tram line to minimize potential noise and to be aware of the additional cost for on-site parking.

Facilities & Amenities
The hotel offers a range of facilities designed for guest comfort and relaxation. The spa and wellness area are frequently mentioned, providing a serene escape with a sauna, steam room, and jacuzzi. While many guests find the spa enjoyable, some note that it is quite small and the jacuzzi water can be cooler than expected, sometimes becoming crowded, especially if children are present. A fitness center is also available, described as compact but equipped with modern machines. The bar is noted for its elegant setting and selection of drinks, though some guests find it lacks atmosphere and that mini-bar prices are high. Complimentary Wi-Fi is available throughout, and rooms are equipped with convenient amenities like coffee machines and electric kettles.

Cleanliness & Room Comfort
Guests consistently commend the hotel's exceptional cleanliness, describing rooms and common areas as spotless and immaculate. The rooms themselves are highlighted for their spacious design, high ceilings, and elegant, modern decor, providing a comfortable and luxurious environment. Most guests find the beds comfortable, often mentioning high-quality linens and plush pillows, though a few found the mattresses to be on the firmer side. A significant point of feedback is the noise levels, particularly tram noise from rooms adjacent to the tram line, which can be disruptive for light sleepers, though windows generally provide good insulation. Spacious bathrooms with heated floors, luxurious showers, and sometimes soaking tubs are a popular feature. In-room amenities like coffee makers, irons, and safes are appreciated, and air conditioning is available, though some guests experienced issues with temperature control.

Dining & Food Quality
The hotel's dining experience receives high praise, particularly the breakfast. Guests describe it as "unbelievable," "over-the-top," and "delicious," offering a rich and varied buffet with numerous options, including fresh juices and a "sweet table." Many appreciate the option to order a la carte dishes like eggs Benedict and omelets, and some guests are delighted by the offer of sparkling wine. While most find the breakfast excellent value, a few consider it overpriced or note minor inconsistencies in coffee or pastry quality. The hotel restaurant is also highly regarded for its delicious and beautifully presented cuisine, though some guests found the atmosphere in the basement location to be somewhat subdued, and a few experienced less attentive service during dinner.

Location & Accessibility
The hotel boasts an excellent central location, making it highly convenient for exploring the city. Guests appreciate its proximity to major attractions, being within easy walking distance of the Old Town, the main square, and a lovely adjacent park. It is also conveniently located near the train station and a large shopping mall. While the hotel's position next to a tram stop offers easy access to public transportation, this proximity is also the primary source of noise levels mentioned by guests, particularly for rooms facing the street. Parking is available on-site, but it is frequently described as expensive and sometimes limited, leading guests to seek more affordable public parking alternatives nearby.

Staff & Service
The staff at the hotel consistently receive overwhelmingly positive feedback for their professionalism, friendliness, and attentive service. Guests frequently highlight their helpfulness, willingness to go above and beyond, and proficiency in English, which greatly enhances the overall experience. The check-in process is generally described as quick and smooth, with staff often offering welcome drinks. Specific services like luggage storage, accommodating room changes, providing medical assistance, and arranging airport transfers are frequently praised. While the vast majority of interactions are positive, a small number of guests noted isolated instances of less welcoming or less experienced staff, particularly at the reception desk or in the restaurant, but these appear to be exceptions.

Additional Information
The hotel offers several thoughtful touches that enhance the guest experience, such as nightly sweet surprises left in rooms during turn-down service, which guests find delightful. The hotel maintains a pet-friendly policy, accommodating guests traveling with their animals. However, guests should be aware of the spa access policy, as the presence of children in the small wellness area can sometimes impact the tranquility for those seeking a quiet relaxation experience. The parking policy is also a recurring theme, with guests noting the high cost and occasional limited availability of on-site spaces, often recommending nearby public garages as alternatives.