Albergo Andromeda

This traditional, family-run mountain hotel offers a unique and often home-like atmosphere, making it a memorable stay for many guests. Its signature feature is its central location in Pescasseroli, providing easy access to the town's amenities and attractions. The hotel is particularly well-suited for couples and families seeking a simple, authentic experience, though some specific policies may impact family stays. Guests frequently highlight the warm ambiance and the traditional cuisine as key aspects of their visit. However, feedback on staff interactions is highly polarized, ranging from exceptional warmth to significant challenges. To ensure a smooth stay, it is advisable to confirm specific room features, such as window availability or loft configurations, and to clarify payment methods directly with the hotel prior to arrival, as cash payment is often preferred.

Facilities & Amenities
The hotel offers a range of basic amenities, though some aspects receive mixed feedback. Many guests appreciate the general warmth of the hotel, especially during colder months. However, some rooms are noted to have a small television, and a few guests reported issues with heating not functioning in the bathroom. There is no elevator, which can be a significant consideration for guests with mobility challenges or heavy luggage, as steep stairs are present. While some reviews do not mention it, a few guests explicitly noted the absence of Wi-Fi, which could impact connectivity. Common areas are described as cozy, with some mentioning a fireplace that adds to the traditional mountain lodge feel. The overall impression is of a simple, functional setup rather than a modern, amenity-rich environment.

Cleanliness & Room Comfort
Guest feedback on room cleanliness and comfort is notably mixed. Many guests praise the rooms as very clean, spotless, and well-kept, ensuring a pleasant environment. They often describe the rooms as comfortable and warm, with some appreciating the presence of a loft in family rooms. However, a significant number of reviews report issues such as stained linen, cobwebs on the ceiling, and hair in the shower. Some guests found the beds uncomfortable and the pillows hard, impacting sleep quality. Additionally, concerns were raised about small bathrooms with limited accessibility for fixtures, thin walls leading to noise from neighboring rooms, and some rooms being dark or lacking windows, or becoming hot if located in an attic.

Dining & Food Quality
The hotel's dining experience, particularly the breakfast, generally receives positive remarks. Most guests describe the breakfast as abundant, good, and featuring homemade items, providing a satisfying start to the day with a variety of choices. However, some guests found the breakfast to be meager, with tasteless sweets and powdered juices. For dinner, which is often available only on specific days like Friday and Saturday, the feedback is overwhelmingly positive. Guests highly praise the traditional cuisine, describing meals as delicious, homemade pasta, and even comparing Christmas Eve dinner and Christmas lunch to a "5-star" experience. The quality and authenticity of the food are a significant highlight for those who dine at the hotel.

Location & Accessibility
The hotel's central location is consistently highlighted as one of its strongest assets. Guests appreciate its proximity to the heart of Pescasseroli, allowing for easy access to shops, services, and local attractions. Many reviews emphasize the convenience for walking around and exploring the surroundings, including the ski slopes. While the location itself is highly rated, some guests noted challenges with parking, mentioning issues like resin falling from trees onto vehicles in nearby squares, or the need to find banks for cash payments due to the hotel's payment preferences. The absence of an elevator also impacts accessibility, particularly for guests with mobility issues, as rooms are accessed via steep stairs.

Staff & Service
Feedback regarding the staff and service is extremely varied and polarizing. Many guests describe the owners and staff as kind, welcoming, professional, available, and providing a warm and sweet experience, making them feel at home. They praise the attentive service and helpfulness. Conversely, a significant number of reviews report highly negative interactions, describing staff as rude, arrogant, unprofessional, unbalanced, and even aggressive. Some guests recounted instances of staff threatening to call the police, being unaccommodating to requests, or engaging in polemic discussions. This stark contrast suggests that guest experience with service can vary dramatically, from highly positive to deeply unsatisfactory.

Additional Information
Several important details emerged from guest reviews that do not fit into other categories. A recurring theme is the hotel's payment policy, with many guests noting a strong preference for cash payment and issues with POS availability or unexpected fees for card transactions. Some reported confusion or difficulties with the booking process, including requests for advance payments to a monastery or cancellations if booking through third-party sites. The pet policy also caused issues, with some guests being told only small dogs are allowed despite general "pet-friendly" descriptions, or facing additional scrutiny. Furthermore, some reviews explicitly mentioned the hotel's policy against children, which was a significant point of contention for families.