Great Polonia The Granary La Suite Hotel

The hotel, a converted historic granary, offers a unique and charming ambiance, drawing guests with its distinctive architecture and central location. Its proximity to the main square makes it an excellent choice for sightseers and couples seeking to explore the city on foot. While many guests appreciate the spacious rooms and comfortable accommodations, feedback on service and overall maintenance is notably mixed, leading some to question if it consistently delivers a full luxury experience. For families, the large room sizes can be appealing, but potential issues with service and amenities should be considered. To ensure a more comfortable stay, guests might consider requesting a room away from the parking area or school, and managing expectations regarding the hotel's five-star rating.

Facilities & Amenities
The hotel offers a range of facilities, though guest experiences vary. The billiard room and fitness center are present, but some guests found them to be sparsely equipped, resembling empty rooms rather than dedicated amenity spaces. While the hotel promotes "wellness" facilities, these primarily consist of in-room massage services, and some guests noted the presence of pictures of a pool in the reception area despite no actual swimming pool on site. Wi-Fi connectivity is generally good, though some experienced inconsistent service. Rooms are equipped with a mini-bar and coffee machines, which are appreciated, but some found the mini-bar items expensive and the coffee provisions limited to powdered milk and no sugar. The televisions in rooms are often described as outdated, lacking smart TV features like Netflix or YouTube, and primarily offering Polish channels.

Cleanliness & Room Comfort
Guest feedback on room cleanliness and comfort is quite varied. Many guests praise the spacious rooms, comfortable beds, and large bathrooms, often highlighting the high-quality linens and ample space for relaxation. However, a significant number of reviews mention issues with cleanliness, including dirty carpets, dust, spider webs, and even ants in some rooms. Some bathrooms are noted for being outdated, with issues like missing knobs, peeling paint, or water damage, and some showers are described as lacking proper barriers, leading to wet floors. Noise levels are mixed; while some rooms are quiet, others report street noise, sounds from school children nearby, or noisy air conditioning units that are difficult to regulate, impacting sleep quality.

Dining & Food Quality
The hotel's dining experience, particularly breakfast, receives mixed reviews. Most guests find the breakfast to be good, with a variety of options including both buffet items and made-to-order dishes like eggs, omelets, pancakes, and French toast. However, some guests describe the breakfast as meager or overpriced, with slow service for cooked items and occasional issues with replenishment of buffet selections. Coffee service is sometimes noted as self-service or slow. The hotel's restaurant is generally well-regarded, with many praising its food quality and describing it as offering high-end cuisine, though some found it expensive or lacking atmosphere. A few guests reported issues with food being served cold or a limited selection of beverages, such as no red wine. The bar area is noted for reasonable drink prices but is sometimes described as lacking a vibrant atmosphere.

Location & Accessibility
The hotel's central location is consistently highlighted as a major advantage, placing guests within a short walking distance of the main square and other key attractions in the old town. Its proximity to public transportation, including tram stops, also makes it convenient for exploring the city further. However, parking at the hotel is a frequent point of contention. While available, it is often described as overpriced, tight, and difficult to navigate, with some guests reporting issues with cars blocking exits. Many reviews mention that the parking lot is small and can be full, making it challenging to secure a spot, and some found the booking process for parking cumbersome, requiring app downloads or facing unavailability.

Staff & Service
The staff at the hotel receives varied feedback. Many guests commend the friendly staff, highlighting their helpfulness, attentiveness, and professionalism, particularly in the restaurant. However, a notable number of reviews describe staff as indifferent, lacking warmth, slow, or even unprofessional, with some experiencing difficulties in communication due to limited English proficiency. The check-in process is sometimes reported as slow or lacking in detailed information about hotel services. Housekeeping service also has mixed reviews; while some rooms are described as spotlessly clean, others mention issues like rooms not being cleaned, forgotten towels, or even doors being left ajar. Specific service failures, such as issues with crib availability for families, are also reported.

Additional Information
The hotel's unique character, stemming from its origins as an old granary building, is a recurring theme, with guests appreciating its historic charm and distinctive architecture. However, this historical aspect has led to some guests noting a tired appearance in certain areas, suggesting a need for renovation or refreshment. A significant concern for some guests has been billing issues, including instances of double charges or funds being blocked on credit cards, which have caused considerable distress and required extensive follow-up. For families, a critical issue has been the hotel's inability to provide cribs despite prior requests, leading to highly inconvenient and unsafe situations. The overall atmosphere is often described as quiet and peaceful, though some guests found it to lack vibrancy or felt a "gloomy" ambiance in certain common areas.