Best Western Premier Hotel de la Paix

The hotel offers a luxurious and modern urban escape, distinguished by its central location in the heart of Reims, making it an ideal base for exploring the city. Its recently renovated design and attentive staff consistently receive high praise from guests. The hotel is particularly well-suited for sightseers and tourists due to its proximity to major attractions like the cathedral, as well as business travelers who appreciate the efficient service and comfortable environment. Couples find it perfect for a romantic getaway, while families benefit from spacious rooms and the on-site pool. For those traveling with pets, the hotel offers a welcoming policy. To enhance your stay, consider booking the secure underground parking in advance, as spaces can be limited, and requesting a room overlooking the courtyard for a quieter experience, especially on weekend nights.

Facilities & Amenities
Guests frequently commend the hotel's diverse facilities, which contribute significantly to a comfortable stay. The swimming pool, though described by some as small or needing minor ceiling maintenance, is generally appreciated as a bright, calm, and inviting space for relaxation, with convenient access from rooms. Adjacent to the pool, the sauna is consistently highlighted as a pleasant and enjoyable amenity. While the fitness center is available, some guests note it is small with a limited number of machines, occasionally including a broken one. The hotel's bar is a popular spot, praised for its lively atmosphere, comfortable seating, and impressive selection of champagne and other beverages, making it ideal for pre- or post-dinner drinks. Additionally, the beautiful inner courtyard and terrace provide charming outdoor spaces for guests to unwind. Free Wi-Fi is available, ensuring connectivity throughout the property.

Cleanliness & Room Comfort
Guests generally find the rooms to be spacious, modern, and spotlessly clean, often highlighting their recent renovation and stylish decor. The beds are consistently described as comfortable, ensuring a restful night's sleep, though a few guests found them to be on the firmer side. Rooms are well-equipped with amenities such as coffee makers and safes, and many feature spacious bathrooms with both showers and bathtubs, often including luxurious touches like heated floors and mirrors. While most guests report a quiet environment, especially in rooms overlooking the courtyard, some facing the street, particularly on lower floors, have noted street noise during late weekend nights. A few isolated comments mentioned minor issues with initial cleanliness, such as hair in the tub or dust, and some rooms experienced condensation or had limited outlets and lighting.

Dining & Food Quality
The hotel's dining options receive widespread acclaim, particularly the breakfast buffet. Guests consistently praise its generous spread, wide variety of hot and cold options, and high quality of food, including fresh pastries, good coffee, and regularly replenished items. Many describe it as delicious and excellent value, though some note a desire for more hot food choices like fried eggs. The on-site restaurant is also highly regarded, offering a very good menu with tasty and well-prepared dishes, often described as excellent value. While the restaurant can be fully booked, guests appreciate the option for room service, though some find its menu somewhat limited. The hotel bar is a popular spot for drinks and also offers a selection of bar food and tapas, though these can run out during busy periods.

Location & Accessibility
The hotel's central location is a significant advantage, placing guests within easy walking distance of Reims' main attractions, including the cathedral, numerous restaurants, shops, and the train station. This makes it an ideal base for exploring the city on foot. For guests arriving by car, the hotel offers secure underground parking on-site, which is highly convenient, though it is often recommended to book a space in advance as it can fill up quickly. Some guests have noted that the parking spaces can be narrow, and accessing the garage may require navigating a retractable barrier with a code. Alternatively, a public parking garage is conveniently located directly opposite the hotel. The hotel's position also provides easy access to major motorways, making it a practical stopover point for travelers.

Staff & Service
The hotel staff consistently receives high praise for their friendliness, helpfulness, and professionalism. Guests frequently highlight the attentive service provided by the reception team, who are often described as welcoming, efficient during check-in and check-out, and proactive in assisting with various requests, including local recommendations and resolving booking issues. While the general staff is commended, feedback on specific service areas is mixed; some guests found the bar service to be slow or less engaging, and a few noted occasional lapses in housekeeping, such as not fully replenishing in-room supplies or overlooking minor cleaning details. Despite these isolated comments, the overall sentiment is that the staff's commitment to providing a positive guest experience is a defining feature of the hotel.

Additional Information
The hotel is noted for its pet-friendly policy, making it a convenient choice for guests traveling with animals, though finding suitable outdoor areas nearby can sometimes be a challenge. Guests consistently praise the hotel's recent and extensive renovation, which has transformed it into a modern and stylish establishment, often exceeding expectations for its brand. A unique and appreciated feature in some rooms is the heated bathroom floor, adding a touch of luxury and comfort. The hotel also allows guests to open windows in rooms and bathrooms, providing fresh air, a feature not always available in modern hotels. While the hotel offers underground parking, guests should be aware that car keys are sometimes retained by staff for potential vehicle repositioning, which some found inconvenient. The overall impression is one of a high-quality, well-maintained property that offers a comfortable and contemporary stay.