Best Western Plus Hotel Bern

This hotel offers a memorable stay in the heart of Bern's Old Town, distinguished by its stunning rooftop bar that provides panoramic views over the city and towards the Alps. Its prime central location makes it an ideal choice for sightseers eager to explore the city's main attractions on foot, as well as business travelers seeking convenience and modern amenities. Couples will find the hotel perfect for a romantic getaway, especially enjoying the evening ambiance of the rooftop lounge. While some rooms are noted for their compact size, the hotel's overall cleanliness and modern design are consistently praised. To enhance your visit, take advantage of the adjacent supermarket for quick needs and be mindful that parking is off-site, though discounted.

Facilities & Amenities
Guests highly commend the hotel's rooftop bar, a true highlight offering breathtaking city vistas and a lively atmosphere, though it can become quite busy, occasionally leading to elevator access limitations when at capacity. The hotel ensures guests stay connected with reliable free Wi-Fi throughout the property, which is generally strong, although a few guests experienced weaker signals in their rooms. Each room is thoughtfully equipped with a Nespresso coffee machine and a refrigerator, adding convenience for in-room refreshments and storage. The bathrooms are stocked with quality Rituals products, enhancing the guest experience with luxurious toiletries. While a fitness center is available, it is less frequently mentioned in reviews. The presence of complimentary water and wine in the lobby area is a welcome touch, providing easy access to beverages for guests.

Cleanliness & Room Comfort
The hotel consistently receives high praise for its immaculate cleanliness and the modern, well-maintained condition of its rooms. Most guests find the rooms to be spacious and comfortable, featuring a contemporary design, though some standard rooms are described as being on the smaller side or a bit tight. The beds are generally reported as comfortable, ensuring a restful night's sleep, although a few guests found the pillows too soft or the sofa beds hard. Noise levels are typically low, with rooms being quiet and well-insulated despite the central location; however, some guests occasionally noted external street noise or internal ventilation sounds. The bathrooms are modern, but feedback is mixed regarding privacy due to glass doors and some finding them tiny or lacking sufficient counter space. Air conditioning is a valued feature, especially during warmer months, though some guests reported issues with its functionality or it being turned off seasonally.

Dining & Food Quality
Guest feedback on breakfast is varied; many describe it as delicious, with a great assortment of fresh food and good variety, including gluten-free options, and appreciate its baby-friendly nature. However, some guests found the breakfast offerings to be limited, lacking in organization, or experiencing poor replenishment of items, particularly later in the service hours, leading to reduced choice. The hotel's main restaurant receives positive remarks for its excellent food quality, reasonable pricing, and pleasant atmosphere, with many enjoying the lunch menus. The food served at the rooftop bar is also well-regarded, complementing the impressive views. Overall, the dining options are seen as a convenient and enjoyable aspect of the stay, despite some inconsistencies noted with breakfast service.

Location & Accessibility
The hotel's central location in Bern's Old Town is consistently highlighted as a major advantage, placing guests within easy walking distance of all key attractions, including the famous clock tower and cathedral, as well as numerous shops and restaurants. Its proximity to public transportation is also highly valued, being just a short walk from the train station and close to tram and bus stops, with the hotel often providing a public transport pass. While the hotel does not offer on-site parking, guests can utilize nearby off-site parking garages, typically a 5 to 10-minute walk away, which are expensive but available at a discounted rate for hotel guests. The convenience of having a large supermarket right next door is frequently appreciated for quick purchases and meal options.

Staff & Service
The hotel staff consistently receives high praise for their friendliness, professionalism, and attentiveness. Guests frequently commend their helpfulness in accommodating requests, providing local recommendations, and assisting with luggage, though a few noted instances where luggage help was not offered. The check-in and check-out process is generally described as quick and efficient, contributing to a smooth arrival and departure, although some guests reported longer wait times or less welcoming interactions at the front desk. Housekeeping is noted for maintaining clean rooms, though some guests experienced minor issues with towel replenishment or premature room entry. The overall commitment of the staff to providing excellent service is a recurring theme, making guests feel welcomed and well-cared for throughout their stay.

Additional Information
The hotel offers a pet-friendly policy, allowing guests to bring their companions, though some reviewers expressed discomfort with dogs in common areas and noted the challenge of finding suitable outdoor relief spots nearby. Guests appreciate the thoughtful complimentary water and wine available in the lobby, providing a refreshing touch upon arrival or during the day. The hotel often provides a public transport pass, which is a significant benefit for exploring the city efficiently. Housed within a beautiful historic building, the hotel has undergone modern renovations while retaining a charming character, leaving a pleasant impression on many visitors. Some guests also noted the thoughtful inclusion of small chocolates on pillows as a welcoming gesture.