Astro Palace Hotel & Suites

This hotel offers a truly memorable experience, largely due to its exceptional staff and the personalized service they provide, making guests feel like family. Its signature feature is the blend of luxurious comfort with a tranquil setting, often highlighted by the availability of private pools and jacuzzis in many rooms. The property is ideally suited for couples seeking a romantic getaway, honeymooners celebrating special occasions, and families or friends looking for a relaxing yet convenient base to explore. Sightseers will appreciate its proximity to Fira, while those desiring relaxation will enjoy the peaceful atmosphere away from the main crowds. To enhance your stay, guests highly recommend leveraging the staff's extensive local knowledge for restaurant and excursion recommendations, and considering a room with a private pool for an added touch of luxury.

Facilities & Amenities
The hotel boasts a beautiful main pool area, complete with comfortable cabanas and sunbeds, providing a serene space for relaxation. While the main pool is generally enjoyed, some guests noted it could be cold in April, though one review mentioned it being heated. Many rooms feature their own private pools or rooftop jacuzzis, offering an exclusive and intimate experience, with some providing stunning sea views. The spa facilities are highly praised, with guests enjoying relaxing massages and highlighting the professionalism of the spa staff. For those looking to maintain their fitness, a gym is available, though some guests found it to be small with limited equipment, including light dumbbells and some non-functional machines. The hotel also assists with arranging airport transfers and car rentals, ensuring seamless travel.

Cleanliness & Room Comfort
Guests consistently commend the hotel's impeccable cleanliness, noting that rooms are spotless and meticulously maintained daily, often with thoughtful touches like towel art. The rooms are described as spacious, beautifully designed, and modern, providing a comfortable and elegant retreat. The beds receive high praise for their comfort, ensuring a restful night's sleep. Many rooms feature private pools or jacuzzis, enhancing the sense of luxury and relaxation. The bathrooms are also highlighted for their generous size and impressive shower designs, including rain shower heads. While the location is generally quiet, some guests occasionally noted minor disturbances from busy road noise or sounds from neighboring rooms, including jacuzzis, though this was not a widespread concern.

Dining & Food Quality
The breakfast experience is highly rated, offered as a comprehensive buffet with a wide variety of hot and cold options, including freshly prepared omelets, pastries, and fruits. Guests appreciate the attentive staff who explain the offerings and cater to specific requests, though a few found the buffet to be somewhat unexciting or oily. The on-site restaurant serves delicious and well-presented food, with a lunch menu that includes popular items like pitta breads and spring rolls. The poolside bar is a lively spot, known for its friendly barmen and a good selection of cocktails, though some guests found the drink prices to be on the higher side compared to local establishments. Overall, the dining options contribute positively to the guest experience.

Location & Accessibility
The hotel's central location is a significant advantage, offering a peaceful retreat while being just a short 5 to 15-minute walk from the bustling center of Fira. This allows guests to easily access the town's restaurants, shops, and attractions without being in the midst of the crowds. The walk to Fira involves a slight uphill incline, which most guests found manageable. The hotel is conveniently located near the bus station, providing easy and affordable access to other parts of the island. It is also a quick 7-minute drive from the airport, with the hotel readily assisting in arranging transfers. While the hotel offers charming east-facing sea views perfect for sunrise, guests seeking caldera and sunset views will need to walk into Fira. Parking is available directly in front of the hotel, a notable convenience.

Staff & Service
The staff consistently receives overwhelming praise for their exceptional service, described as incredibly friendly, accommodating, attentive, and genuinely helpful. Many guests highlight the personalized approach, with staff remembering names and going above and beyond to ensure a memorable stay. The reception team is particularly commended for their quick check-in process, proactive room upgrades, and invaluable assistance with restaurant reservations, excursion bookings, taxi arrangements, and car rental services. The housekeeping staff is noted for their meticulous daily cleaning, while the bar and restaurant teams are celebrated for their warm hospitality and efficient service. This collective dedication to guest satisfaction is a recurring theme, making visitors feel truly cared for and at home.

Additional Information
Many guests were delighted to receive complimentary room upgrades upon arrival, enhancing their stay significantly. The hotel maintains a pet-friendly policy, which is appreciated by guests traveling with their companions. While the main pool is generally enjoyed, some guests noted that the private pools in the rooms are typically not heated, which can make them quite cool, especially during the shoulder seasons. Some reviews mentioned occasional instances of slow Wi-Fi or connection cuts, though this was not a universal complaint. The hotel also assists with various arrangements, such as organizing special birthday surprises or facilitating catamaran tours, showcasing their commitment to personalized guest experiences.