Very Hotel

This hotel offers a unique and artistic ambiance, characterized by its eclectic and safari-themed decor that many guests find visually appealing and "instagrammable." Its central location in Georgetown is a significant draw, placing visitors within easy reach of key attractions and local eateries. While the staff generally receives praise for their friendliness and helpfulness, guest experiences with room comfort and cleanliness are notably mixed, with some rooms described as small or lacking windows. A recurring concern is the unreliable Wi-Fi, which can be a major inconvenience for those needing consistent connectivity. The hotel is particularly well-suited for budget travelers and sightseers who prioritize location and a distinctive aesthetic over extensive amenities or spacious accommodations. For an optimal stay, guests should consider confirming their room type to ensure it meets their preferences regarding windows and be aware of potential challenges with internet access.

Facilities & Amenities
Guests frequently report significant issues with the hotel's Wi-Fi, describing it as unreliable, slow, or completely non-functional, which can be a major source of frustration for those needing internet access. The elevator has also been noted to have occasional problems, with some guests experiencing it not leveling correctly or having security concerns. While an iron is available upon request, its condition can be poor. Rooms typically include a basic television, though some reviews mention it being broken or lacking a remote. Communication with the reception is facilitated via a WhatsApp line as there is no in-room phone. The hotel features a rooftop bar with unique decor, but its accessibility and comfort are sometimes questioned. Other amenities like a mini-bar or fridge are generally not provided, and there are no mentions of a fitness center or pool.

Cleanliness & Room Comfort
Guest feedback on cleanliness and room comfort is highly varied. While some guests found their rooms clean and cozy, many reported significant issues, including dusty surfaces, mold on walls and in bathrooms, and stained bed linens or towels. The beds themselves receive mixed reviews, with some finding them comfortable, while others experienced discomfort or even itchiness, often attributing it to thin or old pillows. A major recurring complaint is the high noise levels due to thin walls, allowing sounds from the corridor, neighboring rooms, and the street to easily penetrate. Many rooms are described as small or compact, and a notable number lack windows, contributing to a confined or "prison-like" feeling and poor ventilation. Bathrooms are a frequent source of dissatisfaction, with issues such as clogged drains, moldy seals, stains, loose taps, and an open shower design that leaves the entire floor wet. Some guests also noted dusty air conditioning units or malfunctioning AC.

Location & Accessibility
The hotel's central location is consistently highlighted as one of its strongest assets, making it highly convenient for exploring the area. Situated in the heart of Little India and Georgetown, guests appreciate being within easy walking distance of numerous heritage sites, local eateries, cafes, and bars. Its proximity to the ferry terminal and Padang Kota Lama also makes it an ideal base for sightseers. Guests find it easy to access public transportation and utilize ride-sharing services like Grab for further exploration. However, parking presents a significant challenge for those traveling by car. The hotel only offers public parking, which is frequently described as difficult to find, especially during the day, and can be quite expensive, leading to considerable inconvenience for drivers. This lack of dedicated or sufficient parking is a recurring point of frustration.

Staff & Service
The staff at the hotel generally receives high praise for their friendliness, helpfulness, and attentiveness. Guests frequently commend their accommodating nature and the seamless check-in process, which contributes positively to the initial impression. However, a significant and recurring concern revolves around housekeeping services. Many guests reported that their rooms were not cleaned daily, nor were towels or drinking water replaced unless specifically requested, leading to a perceived lack of consistent room service. The reception hours are noted to be limited, with some guests experiencing periods where no staff were present, particularly during early morning check-outs or late-night arrivals. While the staff present are often described as kind and willing to assist, the inconsistent availability of services like daily cleaning and the limited reception presence can be a source of inconvenience for some visitors.

Additional Information
Guests should be aware that a security deposit, typically ranging from RM50 to RM100, is required upon check-in, and while generally refunded, some guests have reported delays or issues with its return. Additionally, some visitors noted that taxes and other extra fees can make the final price higher than initially expected. A key operational aspect is the hotel's approach to room service, which is not provided daily unless explicitly requested by the guest; this means towels, water, and cleaning are not automatically refreshed. The reception operates with limited hours, often not being staffed during early mornings or late nights, which can impact check-out procedures or late arrivals. While the main entrance is securely locked 24/7, enhancing overall safety, some individual room door locks have been reported as faulty, which is a concern for personal security.