Tivoli Hotel

This hotel is characterized by its friendly and attentive staff, particularly the owner, who many guests describe as going above and beyond to ensure a pleasant stay, creating a welcoming and informal atmosphere. The relaxing pool area is also frequently praised by those who had positive experiences. However, many guests report significant issues with cleanliness and room maintenance, leading to a highly polarized guest experience. The hotel is often seen as a suitable option for budget travelers and couples seeking a relaxed, informal setting, especially those who prioritize friendly service and a good pool over luxury. It may also appeal to young people who are less concerned with room amenities. To enhance your stay, guests are advised to consider renting a car or scooter for easier and safer transportation, and to manage expectations regarding room amenities and potential extra charges for air conditioning.

Facilities & Amenities
Guest feedback on the hotel's facilities and amenities is notably mixed. Some guests found the pool to be clean and a pleasant area for relaxation, noting the availability of sun loungers and well-maintained gardens. A bar offering a variety of drinks and snacks, including popular cocktails, was appreciated by some. However, a significant number of reviews describe the pool as dirty, cloudy, or unhygienic, with concerns about its cleanliness and maintenance. The air conditioning system is a frequent point of contention, with many guests reporting it costs extra per day and often turns off when the room is unoccupied; some also noted it was broken or dusty. While a fridge is provided in rooms, many found it to be old, rusty, or smelly, and it also turns off when guests leave. Other amenities like the TV are often reported as non-functional, and there are no lifts available.

Cleanliness & Room Comfort
Feedback on cleanliness and room comfort is highly divergent. Some guests reported their rooms were comfy and clean, with fresh bedding and towels provided regularly, and appreciated the comfortable beds. However, a substantial number of reviews describe rooms as consistently dirty and not cleaned for several days, with complaints of dust, hair, and spiders present upon arrival. Many reported dirty sheets and stained beds. Numerous issues with room maintenance were cited, including broken toilets, broken door handles, and windows that do not lock. Bathrooms were frequently described as dilapidated, with plumbing issues, leaking showers, broken windows, toilet seats falling off, limescale, and mold, often leading to unpleasant smells. Noise levels are a common complaint, with thin walls allowing sounds from corridors, other rooms, and outside traffic to disturb sleep.

Dining & Food Quality
The hotel's dining options receive predominantly negative feedback, though some guests found the food "lovely and reasonable" or "very good." The snacks available, such as pizza and toasties, were occasionally praised for being tasty and affordable, and the cocktails were highlighted as a positive. Conversely, many guests described the breakfast as "horrible," "disgusting," or "inedible," citing a lack of variety, poor quality, and items frequently running out. Concerns were raised about ants on food plates and cats roaming freely in the dining areas, even on tables. Guests reported that food was often reheated frozen items rather than freshly prepared, and that dishes and cutlery were frequently unclean. There were also complaints about the quality of beverages, such as chemical-tasting juices and watery drinks, and the absence of complimentary drinks with dinner.

Location & Accessibility
The hotel's location garners mixed reviews. It is noted as being close to the airport and having a bus stop right outside for easy access to Rhodes Old Town and Lindos. The hotel also offers free transport to the beach or a shuttle bus service several times a day, which many guests found convenient. On-site car rental is available, and taxi fares are generally considered reasonable. However, a significant number of guests found the hotel to be too far from town, with the walk to Faliraki (approximately 15-20 minutes) often described as dangerous due to its proximity to a busy road or dual carriageway lacking pavements. This makes walking unsafe, especially for families or at night, leading many to conclude that a car rental is essential for safe and easy movement around the island.

Staff & Service
The staff and service at the hotel elicit highly polarized opinions. Many guests consistently praise the friendly staff, describing them as helpful, attentive, welcoming, approachable, and possessing a good sense of humor. The owner, in particular, is frequently highlighted for his dedication and willingness to assist guests, often providing shuttle service and arranging car rentals. However, a substantial number of reviews describe staff as mean, disrespectful, rude, unprofessional, and unhelpful, with some instances of staff ignoring requests or being aggressive. There are reports of staff having limited English proficiency, and the manager's attitude was sometimes perceived as arrogant or unapproachable. Guests also reported issues with staff entering rooms without permission, and a general lack of apologies or resolution for problems encountered during their stay.

Additional Information
Guests should be aware that the hotel's policy includes an additional charge for air conditioning, which is not included in the initial booking price. The frequency of towel changes is also a point of concern for some, with reports of towels being changed only every three days or even less frequently, requiring guests to request fresh ones. A unique and frequently mentioned aspect of the hotel is the presence of cats roaming freely around the property, including in dining areas. While some guests found this charming, others were bothered by their presence, especially during meals. The hotel does offer a mini-bus shuttle to the beach multiple times a day, providing a convenient alternative to walking along the busy main road.