Splendour Hotel and Suites

This hotel is highly regarded for its spacious rooms and the unique offering of private pools, particularly for guests who receive complimentary room upgrades. It provides a memorable experience, often described as perfect and relaxing, making it an ideal choice for couples seeking a romantic getaway, honeymooners, and sightseers looking for a comfortable base to explore. The hotel's commitment to guest satisfaction is evident through its frequent upgrades and the generally positive feedback on staff. To maximize your stay, consider the possibility of an upgraded room with a private pool, as this significantly enhances the experience, and be prepared for some walking, as is common in the area.

Facilities & Amenities
The hotel features a range of amenities designed for guest convenience and comfort. Many guests highlight the appeal of the private pool attached to their rooms, though some noted the water could be cold. There is also a shared swimming pool available for all guests. Connectivity is well-addressed with reliable and fast Wi-Fi throughout the property. For practical needs, the hotel offers 24-hour reception services, ensuring assistance is always available, and an ATM machine on-site. While some guests appreciated the availability of parking spaces, a few mentioned that parking could be limited or lead to double parking at times.

Cleanliness & Room Comfort
Guests frequently commend the spacious rooms, describing them as large and comfortable, with many offering spectacular views. The cleanliness of the rooms is consistently praised, with housekeeping performing a thorough job daily. Most guests found the beds comfortable, ensuring a restful sleep. However, feedback on bathrooms was mixed; while some upgraded suites featured luxurious and spacious bathrooms, others in standard rooms noted them as dated with dirty tiles. A recurring concern for some guests was the presence of drainage issues leading to unpleasant odors in the bathrooms. Noise levels were generally acceptable, though a few guests reported noise from other rooms or from in-room appliances. Amenities like a coffee machine, stocked fridge, robes, slippers, and a safe are typically provided, enhancing the in-room experience.

Dining & Food Quality
The breakfast at the hotel receives varied feedback. Many guests praise the breakfast variety, describing it as excellent with a wide selection of options, including fresh and quality products, and even vegan choices. The chef's efforts are often highlighted for the delicious food. However, some guests found the breakfast to be basic for a hotel of its perceived standard, noting that options could be limited if arriving later, and that coffee and juices were from a machine rather than fresh. A few reviews mentioned the restaurant serving frozen fish and the bar lacking atmosphere. Some guests also found the food quality and prices for in-hotel dining to be on the expensive side.

Location & Accessibility
The hotel boasts an excellent central location, situated in a quieter area yet within easy walking distance to many restaurants, shops, and popular areas like Fira and Imerovigli. Guests appreciate being just outside the busy town of Fira, allowing for a picturesque 10-minute walk to the center. While the hotel does not offer direct sunset views, it provides convenient access to the Caldera views for appreciating the sunset without the crowds. Parking is available on the premises, which is a significant advantage for guests with rental cars. However, guests should be aware that the island, and consequently the hotel's surroundings, involve many stairs, which may require mobility and physical ability.

Staff & Service
The friendly staff consistently receives high praise, with guests highlighting their exceptional helpfulness, attentiveness, and willingness to go above and beyond. Many reviewers commend the team for their warm welcome and proactive assistance, making guests feel at home. The check-in process is generally smooth, and staff are noted for their efficiency in arranging transfers and accommodating requests. A significant aspect of the service is the frequent provision of complimentary room upgrades, which guests deeply appreciate, especially for special occasions like honeymoons. While the overwhelming sentiment is positive, a few guests noted isolated instances of staff appearing disinterested or housekeeping insisting on cleaning rooms early.

Additional Information
A notable and frequently appreciated aspect of the hotel is its policy of offering complimentary room upgrades, often to suites featuring private pools or jacuzzis, which significantly enhances the guest experience, particularly for those celebrating special occasions. There is some star rating discrepancy in guest perceptions; while the hotel is marketed as a higher-tier property, some guests felt that standard rooms and certain facilities were more akin to a lower star rating, suggesting potential renovation needs for some areas. Furthermore, some guests observed seasonal variations in service and atmosphere, with a few noting a decline towards the end of the season.