Metropole Urban Hotel

The hotel offers a memorable stay, particularly highlighted by its rooftop suites featuring jacuzzis and stunning views, providing a unique urban retreat. Its prime central location on a lively cathedral square makes it an excellent choice for sightseers eager to explore the city's attractions on foot, as well as couples seeking a romantic getaway. Families also find it appealing, with children often enjoying the vibrant square directly outside. Guests consistently praise the hotel's exceptional cleanliness, the comfort of its accommodations, and the highly attentive staff. This hotel is ideal for short-stay visitors looking for convenience and quality. To enhance your experience, guests might consider requesting a room on a higher floor for potentially quieter surroundings and better views, and it is advisable to be aware of the hotel's parking situation, as on-site options are not available, requiring reliance on nearby paid facilities.

Facilities & Amenities
The hotel provides a selection of convenient facilities to enhance guest stays. An attached bar cafe offers a pleasant space for drinks and light meals, though it operates independently from the main hotel operations. Guests consistently appreciate the availability of free Wi-Fi throughout the property, ensuring seamless connectivity for both leisure and business needs. While the hotel does not feature a swimming pool, fitness center, or washing machines, it focuses on providing essential comforts within its urban setting. Rooms are equipped with a mini-bar, though guests should be aware that its contents are subject to additional charges. An elevator is available for easy access to all floors, contributing to overall convenience. Some guests noted the absence of complimentary bottled water in the rooms, and limited seating areas within the hotel itself, suggesting a focus on the immediate room experience and external dining options.

Cleanliness & Room Comfort
Guests consistently commend the hotel for its exceptional cleanliness, describing rooms as immaculate, spotless, and well-maintained daily. The comfortable beds and high-quality linens are frequently praised, contributing to a restful night's sleep. Rooms are generally perceived as modern, stylish, and well-appointed, with many featuring balconies that offer pleasant views, particularly of the cathedral square. Specific rooms, like the top-floor suite, boast a jacuzzi and large terrace, enhancing the luxury experience. While most guests find the rooms quiet, especially with windows closed due to effective soundproofing, some report noise from the lively square, church bells, or nearby construction. A few guests noted minor issues with bathroom cleanliness, occasional leaks, or the compact size of some bathrooms, with the sink sometimes located outside the main bathroom area.

Dining & Food Quality
Feedback on the hotel's dining experience, primarily focused on breakfast, is notably mixed. Most guests describe the breakfast, served at the adjacent Hacienda cafe, as generous, delicious, and a great start to the day, appreciating the quality products and convenient location. However, a significant number of guests express disappointment, finding the breakfast to be meager, cold, and unappetizing, with limited variety. Concerns were raised about the lack of fresh fruit and juice, a narrow selection of cold cuts and cheese, and the quality of coffee options. Some guests felt the portions were controlled and that the food, including pastries and eggs, was sometimes stale or overcooked. Service at the cafe was also occasionally described as slow or disinterested, leading some to recommend opting out of the breakfast package and exploring other nearby dining establishments.

Location & Accessibility
The hotel's central location is consistently highlighted as one of its strongest assets, placing guests directly on a charming cathedral square surrounded by numerous restaurants, cafes, and shops. This prime position allows for easy walking access to most of the city's main attractions, including the Venetian Fortress, the Archaeological Museum, and the port. Public transportation is also readily accessible, with bus stops nearby offering convenient routes, including direct service to the airport. While the area is vibrant and lively, rooms are generally quiet when windows are closed. Parking is a recurring topic, with guests noting the absence of on-site hotel parking. Instead, guests must rely on nearby paid parking facilities, which can sometimes be challenging to find or access, though valet services are occasionally mentioned as an option.

Staff & Service
The hotel's staff consistently receives high praise for their exceptional friendliness, helpfulness, and professionalism. Guests frequently highlight their welcoming demeanor and attentiveness, noting how they go above and beyond to ensure a pleasant stay. The check-in process is described as efficient and smooth, with staff often accommodating requests for early check-ins or luggage storage. Guests appreciate the staff's willingness to provide excellent recommendations for local restaurants, attractions, and transportation, including organizing airport taxis and assisting with car rental inquiries. The housekeeping team is also commended for their thoroughness and pleasant interactions. Overall, the dedication of the staff to providing a high level of service is a standout feature, contributing significantly to positive guest experiences.