Mercure Hotel Amsterdam West (Schiphol, Netherlands)

Air travellers like this hotel for its complimentary shuttle; the ride takes under ten minutes and keeps a reliable schedule. Sightseers who prefer a quieter setting at night are also in luck; the 167 bus stops just across the street and takes travellers directly to Amsterdam city centre in 15-20 minutes. Drivers appreciate that the hotel is next to a BP station and easily accessed from the area's major highways.

Many guests enjoy a great night's sleep in the spacious, modern rooms, and enjoy waking up to the extensive breakfast buffet. Travellers are often favourably impressed by the vegetarian and international offerings mixed in with the usual suspects of eggs, bacon, sausage, pancakes, pastries, and so on. The dinner menu also receives many positive reviews, both of the food and the pretty terrace area.

Guests often use the words "friendly", "professional", and "cheerful" to describe the entire hotel staff. Many travellers have commented that the front desk staff resolves issues and accommodates special requests with a cheerful attitude, and demonstrates genuine concern for their guests' comfort and satisfaction.

Some guests who book the Mercure Amsterdam Airport on its name alone are sometimes dismayed to find the hotel is three miles from the terminals. A few guests have experienced a long wait for the shuttle.

Though most guests find their rooms reasonably clean and comfortable, others are disappointed in the overall level of housekeeping and worn condition of the bathrooms. Some also find the rooms a bit small.

Several guests have noted that the elevator is small, even for one or two people with suitcases. Some also describe the hallways as a bit narrow and uninviting.