Leonardo Royal Hotel London City

A luxurious urban retreat, distinguished by its exceptional central location and impressive spa and pool facilities, offers a memorable stay for various travelers. Its proximity to major landmarks and excellent transport links makes it ideal for sightseers and families exploring the city. Couples can enjoy romantic views and relaxing spa experiences, while business travelers appreciate the convenient access and comfortable accommodations. Guests consistently praise the hotel's attentive staff, comfortable rooms, and outstanding breakfast. To enhance your stay, consider requesting a room with a view of the Tower of London or Tower Bridge, and be sure to take advantage of the extensive breakfast buffet.

Facilities & Amenities
Guests frequently highlight the hotel's comprehensive spa and pool facilities, which include a 25-meter swimming pool, sauna, steam room, hot tub, and an aromatherapy room, providing a relaxing escape. A well-equipped fitness center or gym is also available for guests. The hotel lobby offers a welcoming atmosphere with complimentary fruit, biscuits, and infused water. Rooms are equipped with mini-bars (though some guests noted issues with access), in-room coffee machines, and tea facilities. While the elevators are generally functional, some guests experienced occasional delays or noise. The hotel also provides convenient luggage storage for guests.

Cleanliness & Room Comfort
The hotel generally receives high praise for its cleanliness and room comfort. Many guests describe the rooms as spacious, well-maintained, and featuring very comfortable beds with high-quality linens, ensuring a restful sleep. Many rooms offer stunning views of iconic landmarks like the Tower of London, Tower Bridge, or the Shard. However, some guests noted that certain bathrooms appear dated and could benefit from renovation, with issues such as high bath edges making entry difficult, or minor maintenance needs like cracked tiles or loose fixtures. While most rooms are considered quiet, some guests reported noisy conditions due to proximity to elevators, train lines, or neighboring rooms, and occasional issues with air conditioning effectiveness.

Dining & Food Quality
The breakfast experience is consistently lauded as a highlight, described as excellent, amazing, and offering a wide variety of delicious options. The buffet includes fresh fruit, pastries, and a popular egg station or omelette bar, with some guests appreciating the availability of gluten-free options. While the food quality is generally high, some guests noted that the breakfast area can become very busy, especially during peak times. The hotel's restaurant, Leo's, and bar also receive positive feedback for their attentive service and enjoyable menu items, including specific dishes like truffle fries and fish and chips. Some guests, however, found room service to be slow or the food to arrive cold.

Location & Accessibility
The hotel boasts an exceptional central location, making it incredibly convenient for exploring London. It is situated just a two-minute walk from the Tower Hill Tube station, providing easy access to the city's extensive public transport network. Guests appreciate being within walking distance of major attractions such as the Tower of London, Tower Bridge, and the Shard. The surrounding area is vibrant, with numerous restaurants and shops nearby, and is generally considered safe. Its prime position allows guests to easily reach most tourist destinations and provides excellent transit links for further exploration across London.

Staff & Service
The hotel staff consistently receives high praise for their friendliness, professionalism, and attentiveness. Guests frequently commend their helpfulness and willingness to go above and beyond to ensure a pleasant stay, from providing local recommendations to assisting with requests. The check-in process is generally described as quick and efficient, with some guests receiving a room upgrade or other special touches like complimentary wine or chocolates. The concierge and housekeeping teams are also noted for their excellent service. However, one guest reported a deeply unsettling incident involving a security guard entering their room without clear identification, which raised significant concerns about privacy and safety.

Additional Information
Guests should be aware of specific spa access rules, particularly concerning children's pool access and hot tub usage, as these facilities can become busy and may not always offer a tranquil environment. Some guests noted issues with the hot tub temperature or chlorine levels, and occasional maintenance issues like a non-functioning steam room. The hotel offers thoughtful complimentary amenities such as bottled water, tea, coffee, and biscuits in rooms, along with fruit and infused water in the lobby. An early check-in fee may apply, and while luggage storage is available, guests should confirm details. Some unique room features include USB charging ports and three-pin plug sockets.