Leonardo Hotel Düsseldorf Airport - Ratingen

This hotel is highly regarded for its excellent value and convenient proximity to the airport, making it an ideal choice for transit travelers and those with early flights. Its comprehensive amenities, including a pool, sauna, and restaurant, contribute to a comfortable stay. Guests consistently praise the hotel's overall cleanliness and the exceptionally friendly and helpful staff. For families, the spacious rooms and on-site pool are a significant draw, while business travelers appreciate the easy access to the airport and exhibition center. To enhance your experience, consider that while the hotel offers a shuttle to the airport, it operates on a limited schedule and is one-way, so plan your return transport accordingly. Additionally, be aware that parking incurs an extra charge.

Facilities & Amenities
The hotel offers a range of facilities, though guest experiences are mixed. The swimming pool, which includes both indoor and outdoor sections, is a popular feature, especially for families, despite some guests finding it small or the water cold. The sauna and fitness center are available for relaxation and exercise, though some note the sauna area appears aged and the gym equipment is limited. Many guests appreciate the complimentary coffee, water, and snacks available in the lobby, adding a thoughtful touch to their stay. However, a recurring point of concern is the absence of an elevator to the upper floors, which can be inconvenient for guests with heavy luggage. A small convenience store in the lobby is also available for quick purchases.

Cleanliness & Room Comfort
Guest feedback on room cleanliness and comfort is varied. Many rooms are described as spacious and generally clean, with some guests praising the comfortable beds that ensure a restful night's sleep. However, a notable number of reviews indicate that some rooms are outdated and in need of renovation, with issues such as mold in bathrooms, worn-out mattresses, or a musty smell. Specific concerns include dirty air conditioning units, discolored pillows, and problems with bathroom fixtures like non-functional power outlets or unpractical showers. While windows are generally effective at blocking noise, some guests have reported disturbances from corridor noise or loud heating systems. In-room amenities typically include a coffee machine and a fridge, which are appreciated.

Dining & Food Quality
The hotel's dining options receive largely positive feedback. The breakfast buffet is consistently highlighted as a standout feature, offering a rich and varied selection of high-quality items, including fresh fruit, a wide array of hot dishes, and excellent coffee. Many guests commend the availability of vegan and vegetarian choices. The on-site restaurant, "Da Vinci," is praised for its tasty and well-prepared food, offering a good menu with reasonable prices. However, the bar receives mixed reviews; while some guests enjoy the offerings, many report that it has limited operating hours or is often closed, leading to disappointment for those seeking a relaxed evening drink.

Location & Accessibility
The hotel's location is primarily advantageous for its proximity to the airport, being just a short drive away, which is ideal for early morning flights or layovers. Public transportation, specifically a bus stop, is conveniently located nearby, providing access to the airport and other areas. However, the hotel is situated in a relatively isolated area with nothing much around in terms of shops or attractions, making it less suitable for exploring the city center without a taxi or multiple public transport changes. Parking is available on-site, but it comes with a significant additional charge, which is a frequent point of contention for guests. The airport shuttle service is available from the hotel to the airport for a fee, though its limited schedule and one-way operation can be a drawback.

Staff & Service
The hotel staff consistently receives high praise for their friendliness, helpfulness, and professionalism. Guests frequently commend the reception team for their quick check-in and check-out processes, as well as their willingness to assist with various requests, such as arranging transport or addressing room issues. The restaurant staff is also noted for being attentive and welcoming. Most guests report a positive and accommodating service experience, highlighting the staff's dedication to ensuring a comfortable stay.

Additional Information
The hotel maintains a pet-friendly policy, which is appreciated by guests traveling with their animals. They even offer a dedicated snack bar for four-legged companions. However, one notable incident involved guests staying with pets during New Year's Eve, who were assured of a quiet environment free from fireworks. Despite this assurance, loud fireworks were set off on the hotel grounds, causing distress to pets and making it difficult for guests to find staff assistance during the event.