Intercontinental Hotels Mzaar (mountain Resort & Spa) By Ihg

The hotel stands out as a premier mountain resort, offering direct access to ski slopes in winter and a refreshing escape with lush landscapes and an outdoor pool in summer. This versatility makes it an ideal destination for skiers and winter sports enthusiasts, as well as families seeking diverse activities and couples looking for a relaxing getaway. Guests consistently highlight the exceptional service provided by the staff, the hotel's unbeatable location amidst stunning mountain views, and the overall cleanliness of the property. The food quality and extensive facilities further enhance the guest experience. To ensure a tranquil stay, some guests recommend requesting rooms on higher floors to minimize potential noise from the lobby. Additionally, it is advisable to factor in potential delays and chaos associated with the valet parking service.

Facilities & Amenities
The hotel offers a wide array of facilities designed to cater to various interests and seasons. Guests can enjoy both a spacious indoor pool with snow views and a beautiful outdoor pool surrounded by green spaces, though some have noted the indoor pool water could be warmer. The spa services are highly praised, providing a relaxing experience, complemented by a well-equipped fitness center. For entertainment, the hotel features a bowling alley and ping pong tables, which are popular among guests, especially families. However, some reviews mention that the arcade has limited working games and the cinema has been closed for an extended period. The hotel also provides convenient ski equipment rental services on-site, and guests appreciate the central heating, including heated floorboards, which create a cozy atmosphere during colder months. Free Wi-Fi is available, though some guests experienced outages during electricity interruptions.

Cleanliness & Room Comfort
Guests generally commend the hotel's cleanliness and the comfort of its accommodations. Rooms are frequently described as spacious, neat, and well-maintained, with many appreciating the comfortable beds and high-quality linens that ensure a restful sleep. The presence of central heating and heated floorboards contributes significantly to a cozy and pleasant indoor environment, especially during winter. However, some guests have noted that certain rooms feature old furniture or lack a balcony, which can impact the overall experience. Isolated issues like unemptied bins, a persistent smell in a kid's bathroom, loud air conditioning, low water flow in showers, or leaking showers have been reported. While efforts are made to ensure tranquility, some guests on lower floors have experienced noise from the lobby extending late into the evening.

Dining & Food Quality
The hotel's dining experience receives varied feedback, though many guests praise the food quality and variety offered. The breakfast buffet is frequently highlighted as generous, delicious, and featuring a wide selection of options, including local Lebanese dishes and sweets. Guests appreciate the use of local produce and traditional mountain tastes in the cuisine. The restaurants are generally well-regarded for their offerings. However, some guests have found the food to be "normal" rather than exceptional, with a few describing it as "not very good" or "disappointing," particularly regarding the breakfast options and overall value. There are also comments suggesting that the food pricing in the dinner restaurant can be high. Despite these mixed views, many guests enjoy the culinary experience, noting the attentive service from the restaurant staff.

Location & Accessibility
The hotel boasts an unparalleled location, particularly for those seeking a mountain getaway. Its strategic position offers direct access to the ski slopes, making it incredibly convenient for winter sports enthusiasts to ski in and out. Guests consistently praise the stunning mountain views that can be enjoyed from various points within the property. The hotel is described as being in a central location within the area, close to other slopes and offering a beautiful atmosphere. While the primary draw is its proximity to the slopes, the setting also provides a serene escape with lush landscapes for summer visitors. Valet parking is available, which is convenient for guests, but it has been a consistent source of frustration for some, with reports of delays, chaotic service, and even issues with lost keys, creating a negative impression upon arrival and departure.

Staff & Service
The staff and service at the hotel are consistently highlighted as a major strength, receiving widespread praise from guests. Reviewers frequently describe the team as exceptionally friendly, helpful, and professional, going above and beyond to ensure a comfortable and memorable stay. Guests appreciate the attentive service provided across all departments, from the reception desk to the restaurant and housekeeping teams. The check-in process is often noted as smooth and efficient, with staff accommodating requests such as room upgrades and specific preferences. Many guests commend the staff's responsiveness and willingness to assist with any needs, contributing to a feeling of being well taken care of. The overall commitment to providing first-class service creates a welcoming and positive atmosphere that significantly enhances the guest experience.

Additional Information
Guests have noted a few additional points that impact their stay. A recurring concern is the smoking policy, with some guests expressing discomfort about smoking being permitted in the main lobby area, leading to lingering smells that can reach rooms and affect the overall ambiance for non-smokers. While the hotel offers various entertainment options, the TV channels in rooms have been described as limited and not always working properly, with a notable absence of options suitable for children, which can be a drawback for families. Furthermore, some guests experienced Wi-Fi outages during electricity interruptions, highlighting a need for more robust backup systems to ensure continuous connectivity. The arcade has been criticized for having only a few working games, and the cinema has remained closed since the pandemic, limiting some of the advertised entertainment options and potentially disappointing guests, especially those traveling with children seeking diverse indoor activities.