Umag Plava Laguna

This hotel offers a memorable seaside escape, distinguished by its stunning direct beach access and the popular Punta Pool mini aquapark, making it an ideal destination for families seeking fun and relaxation. Guests frequently commend the friendly and helpful staff, the overall cleanliness of the property, and the diverse breakfast options. Its location provides easy access to the sea and opportunities for scenic walks, appealing to both active travelers and those looking for a tranquil retreat. While the hotel is well-suited for couples and sightseers due to its proximity to the charming town of Umag, some guests suggest requesting a room away from potential noise sources like evening entertainment or kitchen vents to ensure a more peaceful stay.

Facilities & Amenities
The hotel provides a range of facilities designed to enhance the guest experience. The Punta Pool mini aquapark is a significant highlight, offering a free and engaging space for children with various activities. Guests have access to multiple swimming pools, including an indoor pool and several outdoor pools, though the indoor pool's temperature or availability can vary. A well-equipped wellness area featuring a sauna is available for relaxation. The fitness center is noted for its new equipment, catering to those who wish to maintain their workout routine. For beachgoers, free sunbeds and towels are provided, ensuring comfort by the sea. Wi-Fi is accessible throughout the property, and parking is available, though it may be a short walk from the hotel entrance and typically incurs a fee.

Cleanliness & Room Comfort
Guests generally find the rooms to be clean and tidy, contributing to a pleasant stay. While some reviews indicate that the rooms might appear a bit dated or old, they are consistently well-maintained. The beds are often described as comfortable, though a few guests found the mattresses to be uncomfortable or rock hard. Many rooms feature balconies, with some offering desirable sea views. However, some guests have reported issues such as the presence of ants, kitchen smells emanating from ventilation shafts, and noise from evening entertainment or adjacent rooms due to what some perceive as thin doors. Concerns about air conditioning not working properly, being too warm, or leaking have also been raised, along with observations that bathrooms can be dated or prone to leaks.

Dining & Food Quality
The hotel's breakfast consistently receives high praise for its extensive variety and overall quality, offering a wide selection to start the day. Dinner, however, garners mixed feedback; while a large selection of dishes is available, many guests describe the food quality as average, tasteless, or comparable to "school cafeteria level," with some items occasionally being cold or monotonous. Complimentary drinks, including beer, are often provided with dinner. The restaurant environment can be overcrowded and noisy, sometimes resembling a canteen, which can lead to long queues and challenges in finding available tables, particularly during peak dining hours. The hotel does offer a gluten-free corner at breakfast, catering to specific dietary needs.

Location & Accessibility
The hotel boasts a truly stunning seaside location, providing guests with direct beach access and immediate proximity to the sea. This prime position makes it an excellent choice for those who prioritize being by the water and enjoying coastal activities. The property is conveniently situated at the beginning of the riviera, offering picturesque surroundings and ample opportunities for walks along the coast amidst beautiful nature. The charming town of Umag is easily accessible, located approximately 2 kilometers away, and can be reached via a convenient tourist train. Parking facilities are available, though they are typically paid and may require a short walk from the hotel entrance to the main building.

Staff & Service
The staff at the hotel consistently receives overwhelmingly positive feedback, frequently described as friendly, kind, helpful, and attentive. Guests often highlight their professionalism and proactive approach in addressing concerns and fulfilling requests, contributing significantly to a positive experience. The check-in process is generally reported as smooth and efficient. Housekeeping services are commended for maintaining clean rooms and ensuring the provision of fresh towels daily. Many reviews specifically mention staff members going above and beyond to assist guests, such as facilitating room changes or offering special accommodations. While the vast majority of comments are positive, a few isolated instances suggest that some staff might appear less friendly or overwhelmed during periods of high occupancy.

Additional Information
Guests should be aware that the hotel has an early check-out time of 10:00 AM. The property is highly family-friendly, with a strong emphasis on kids' entertainment and various activities designed for younger guests, including a dedicated kids' playroom, though its availability may vary during the off-season. The hotel is also noted for its pet-friendly policy, accommodating guests traveling with their animal companions. Some visitors have mentioned benefiting from rewards program perks associated with the hotel chain. A specific and unusual incident reported by a guest involved a falling ceiling tile in their room, attributed to an air conditioning water condensate issue, which was promptly addressed by the hotel staff.