Hotel Tiempo

This hotel presents a functional and often budget-friendly option, particularly appealing to car travelers who benefit immensely from its free, secure, and spacious parking. Its signature feature, a complimentary evening shuttle service to the city center, is highly praised by guests as a convenient way to access dining and attractions. While many visitors find the hotel to be a good value and appreciate its general cleanliness, others report a mixed experience, often citing its industrial surroundings as a significant drawback. The hotel frequently hosts school groups, leading to a dynamic atmosphere and varied feedback. It serves as a practical base for budget travelers and those planning excursions to sites like Pompeii. To enhance your visit, it is highly recommended to take advantage of the evening shuttle and to view the hotel as a strategic point for regional exploration rather than a central city retreat.

Facilities & Amenities
Guests consistently praise the hotel's free, secure parking facilities, which are described as ample and video-surveilled, offering great peace of mind for those traveling by car. The complimentary evening shuttle service to the city center is also a highly valued amenity, providing convenient access to urban attractions. While Wi-Fi is available, some guests report issues with connectivity and frequent disconnections. Feedback on the air conditioning is mixed, with some finding it effective and others noting it may not always be fully functional or is pre-set to a specific temperature. The rooftop terrace is mentioned as a pleasant spot, though it is often inaccessible due to ongoing renovations. Several guests note the absence of a mini-fridge or kettle in the rooms, and some found vending machines to be out of order.

Cleanliness & Room Comfort
Guest feedback on cleanliness and room comfort is notably mixed. Many guests describe their rooms as clean, comfortable, and well-maintained, with some even highlighting them as spacious and modern. However, a significant number of reviews report issues such as dust, hair in beds, and unidentified insects or bedbugs, leading to uncomfortable stays and allergic reactions for some. The beds receive varied comments, with some finding them comfortable while others describe them as hard or two single beds pushed together. Noise levels are a recurring concern, stemming from other rooms, hallways, and ongoing renovations which include drilling. Bathrooms are frequently mentioned as dated, sometimes lacking an extractor fan, and prone to water leakage onto the floor. Some rooms also suffer from an unpleasant smell, possibly from sewage or gas, and offer views of a landfill or industrial area.

Dining & Food Quality
The hotel's dining experience, particularly breakfast, garners highly mixed reviews. Many guests praise the breakfast as abundant, varied, and offering a good selection of pastries, cakes, and coffee. Some appreciate the options available for those with allergies. However, a considerable number of guests found the breakfast to be basic, unimaginative, or limited, with some noting a lack of savory options or that basic items like brown bread and tea ran out. The service style, where staff serve guests from behind a glass wall rather than a self-service buffet, was also a point of contention for some. The hotel's restaurant and dinner service also receive varied feedback; while some found the food good and well-prepared, others described it as expensive, poor quality, or repetitive, with limited menus that sometimes lacked traditional local dishes like pasta or pizza.

Location & Accessibility
The hotel's location is a significant point of discussion among guests. While it is conveniently situated within a 5 to 10-minute walk of the Gianturco metro station, providing easy access to the city center and connections for excursions to sites like Pompeii, the immediate surrounding area receives overwhelmingly negative feedback. Guests frequently describe it as an industrial zone, dirty, run-down, and uninviting, with a notable lack of nearby restaurants, bars, or cafes. Some guests felt unsafe walking alone, especially in the evenings. Despite these concerns, the hotel offers valuable amenities that mitigate the location's drawbacks, including free, secure parking for those with vehicles and a complimentary evening shuttle service that transports guests to and from the city center, making evening outings more accessible and comfortable.

Staff & Service
Feedback on staff and service is sharply divided among guests. Many reviews commend the staff for being exceptionally friendly, helpful, professional, and attentive, often going out of their way to assist with requests and provide information. Specific individuals are praised for their welcoming demeanor and willingness to speak multiple languages. However, a notable number of guests report negative experiences, describing some staff members as rude, unprofessional, arrogant, or unresponsive, particularly during disputes or when enforcing strict rules for school groups. Issues with check-in included one instance of difficulty with a scanned passport, and the early 10 AM check-out time was inconvenient for some. While the hotel provides night surveillance for school groups, this service was perceived as overly intrusive by some students, leading to conflicts over perceived rule violations.

Additional Information
The hotel frequently accommodates school groups, which significantly influences the guest experience, sometimes leading to issues with noise and the enforcement of strict hotel policies. These policies, particularly for student groups, include restrictions on inter-gender room visits, maximum room occupancy, and evening movement within the hotel or on balconies, which some guests found overly restrictive and poorly communicated. Guests should be aware that a deposit may be required, and there were isolated reports of portions being withheld for alleged damages. The hotel is undergoing renovations, which can result in some areas appearing tired or causing occasional noise disturbances. On a positive note, the staff are generally accommodating for guests with allergies, offering suitable food alternatives. Lastly, guests sensitive to animals should be aware of the presence of cats around the property.