Hotel Terme Neronensis

The hotel's unique foundation over ancient Roman ruins and mosaic environments, offering a glimpse into 2000 years of history, is its most memorable aspect. Spacious rooms, a strategic location, and friendly, helpful staff are consistently highlighted as top features. Ideal for history enthusiasts and sightseers due to its archaeological significance and proximity to attractions, the hotel also caters to couples seeking romantic views and families benefiting from large room sizes and convenient access to the port for island excursions. To enhance your stay, guests are advised to inquire with staff about visiting the historical remains beneath the hotel and to consider requesting a room with a sea view for an enhanced experience, though be aware that while parking is available, it can be challenging.

Facilities & Amenities
The hotel offers various amenities, though some are noted for needing updates. Wi-Fi connectivity is generally reliable across the property and in rooms, ensuring guests can stay connected. Many rooms feature a jacuzzi, which guests often find to be a luxurious addition, though some note issues with water quality or lack of accompanying bath products. While the hotel is referred to as "thermal," it primarily offers mud and aerosol treatments rather than traditional thermal baths. Air conditioning is available in rooms, but its effectiveness varies, with some guests reporting issues with cooling or excessive noise. Televisions are present, with some rooms offering Sky channels, though some TVs are described as small or outdated. The hotel also provides mini-fridges, though they are typically stocked only with water.

Cleanliness & Room Comfort
Guest feedback on room comfort and cleanliness is mixed. Many guests praise the rooms for being exceptionally spacious and luminous, often feeling more like apartments. However, the overall condition of the rooms receives varied comments; some are described as clean and well-maintained, while others note signs of age and wear, including stained sofas, worn doors, peeling paint, and mold on walls. Bed comfort is also inconsistent, with some finding the beds comfortable and conducive to good sleep, while others report uncomfortable mattresses that caused back pain. Noise levels are a recurring concern, particularly street noise due to older, less soundproof windows, impacting sleep for some. Bathrooms are frequently mentioned, with issues such as small shower stalls, broken fixtures, oxidized taps, and a general need for renovation.

Dining & Food Quality
The hotel's dining experience, particularly breakfast, receives mixed but often critical feedback. The breakfast terrace is consistently praised for its spectacular panoramic views of the sea and the ancient temple, creating a beautiful setting. However, the quality and variety of the breakfast buffet itself are frequently described as scarce, poor, or insufficient for a four-star establishment. Guests often note a limited selection, particularly of savory options, with an abundance of cold pastries and a lack of fresh fruit. The coffee quality is also a point of contention for some. Additionally, the terrace's cleanliness is sometimes criticized, with mentions of cigarette butts and pigeon droppings. While the hotel does not appear to have a prominent restaurant for other meals, guests often highlight the availability of excellent dining options in the immediate vicinity.

Location & Accessibility
The hotel's central location is a significant advantage, consistently highlighted by guests as excellent and strategic. It is conveniently situated within easy walking distance of the port, making it ideal for those planning ferry trips to nearby islands. The historical center with its typical restaurants and the train station (Cumana) are also just a few steps away, providing easy access to Naples and other surrounding areas. While the location is highly praised for its accessibility to attractions and public transport, parking is a recurring topic of discussion. Guests frequently describe the hotel's parking as difficult to access, tight, and often requiring payment, with limited space, though some appreciate its security.

Staff & Service
The staff at the hotel consistently receives overwhelmingly positive feedback, standing out as a major highlight of guests' stays. Reviewers frequently describe the team as friendly, helpful, attentive, and professional. Many individual staff members are singled out for their exceptional service, providing valuable information, suggestions for local attractions and dining, and going above and beyond to assist guests with their needs. The reception staff is often commended for their welcoming demeanor and efficiency, though a few guests noted initial coldness or being on the phone. Housekeeping is generally appreciated for maintaining clean rooms, though some reviews mention occasional oversights. Overall, the dedication and warmth of the staff significantly contribute to a positive guest experience, making visitors feel well-cared for and valued.

Additional Information
A unique and frequently mentioned aspect of the hotel is its construction directly over ancient Roman thermal baths and mosaic environments, with archaeological remains visible through transparent floors in certain areas. Guests often find the opportunity to learn about and even visit these historical foundations, sometimes guided by knowledgeable staff, to be a truly special experience. The hotel's architecture is described as neoclassical, adding to its charm. However, despite its historical significance and potential, many reviews suggest the property is dated and in need of total renovation or significant maintenance across various areas, from rooms to common spaces. Some guests also note that the hotel is referred to as "thermal" but primarily offers specific treatments rather than full thermal baths.