St. Mellion Estate

This hotel is a premier destination for golfers, boasting exceptional golf courses that are consistently praised as challenging and well-maintained, making it a must-visit for enthusiasts. Beyond golf, it offers extensive leisure and spa facilities that appeal to couples seeking relaxation and families looking for active getaways. While many guests find the rooms comfortable and spacious, there's mixed feedback regarding their condition, with some noting a need for refurbishment. The staff generally receive commendation for their helpfulness, though some experiences with service consistency vary. Dining options also present a varied picture, with some meals highly rated while breakfast often receives mixed reviews. To maximize your stay, consider utilizing the comprehensive wellness amenities and be prepared for a vibrant atmosphere, especially if visiting during golf events.

Facilities & Amenities
The hotel offers impressive leisure facilities, including two indoor swimming pools—one suitable for laps and another for more relaxed swimming or children. Guests frequently highlight the excellent spa amenities, such as the jacuzzi, sauna, and steam room, though some note occasional issues with the steam room's functionality or the pool water temperature. A well-equipped gym with scenic views is also available. Most guests find the Wi-Fi reliable and readily accessible throughout the property. Parking is generally ample and free, with some electric charging points available, though spaces can become busy during peak times. Some rooms lack a fridge or USB sockets, but fridges can often be requested.

Cleanliness & Room Comfort
Guest feedback on room cleanliness and comfort is varied. Many rooms are described as spacious and clean, with some guests praising the comfortable beds and lovely views, particularly those overlooking the golf course. However, a significant number of reviews indicate that rooms are tired and dated, with some mentioning shabby balconies, worn furniture, and small televisions. Issues with cleanliness, such as dirty carpets, cobwebs, and mould in bathrooms, are also reported by some. Noise levels are a recurring concern, with frequent mentions of creaky floorboards in both rooms and corridors, as well as noise from wind or other guests. Some bathrooms are noted for low water pressure, flooding showers, or a general need for refurbishment.

Dining & Food Quality
Dining experiences at the hotel receive mixed reviews. Most guests find the evening meals in the main restaurant or brasserie to be tasty and of good quality, with some highlighting excellent carvery options. However, feedback on breakfast is inconsistent; while many appreciate the buffet style with a wide selection, others report issues with cold food, items not being replenished promptly, or a limited choice of breads and hot options. Some guests also note that the coffee from the machines can be disappointing. Service in the dining areas is generally described as attentive, though some experiences with slow service or unmotivated staff are mentioned. The bar area can be lively, especially when golf groups are present.

Location & Accessibility
The hotel's location is highly valued by guests, particularly for its tranquil setting amidst beautiful natural surroundings. It serves as a convenient base for exploring various attractions in East Cornwall, including nearby farms and historical sites, as well as being within easy reach of Plymouth and the coast. The ample parking facilities are a significant advantage for those traveling by car, though some guests have noted that parent and child parking bays are occasionally misused. While the hotel is somewhat remote, its accessibility from main roads is generally good, making it suitable for both leisure and business travelers seeking a quiet retreat with good connections to the wider area.

Staff & Service
The hotel staff receive varied feedback, with many guests commending their friendliness, helpfulness, and attentiveness across different departments, including reception, restaurant, and golf shop. The check-in process is often described as easy and efficient. However, some guests report instances of inconsistent service, with a few encounters with unhelpful or seemingly disinterested reception staff. Housekeeping service also receives mixed reviews, with some guests noting that rooms were not serviced daily or that amenities were not replenished. Despite these occasional inconsistencies, many guests feel that the staff generally strive to provide a positive experience, often going out of their way to assist.

Additional Information
The hotel is generally perceived as being in need of a significant investment or facelift, with many areas, particularly the main hotel building, described as tired and dated. In contrast, some of the self-catering cottages have undergone recent refurbishment and are praised for their modern decor and spaciousness. Guests staying in cottages should be aware that the water system can be very loud, potentially causing disturbance. The hotel operates a pet-friendly policy for guests staying in the cottages. Some guests have reported issues with billing discrepancies or a lack of clarity regarding charges, which required follow-up after their stay.