Sorriso Thermae Resort & Spa

This hotel offers a truly memorable experience, primarily distinguished by its exceptional thermal pools and breathtaking panoramic views of the bay, especially at sunset. It serves as an ideal retreat for couples seeking a romantic getaway and relaxation seekers drawn to its extensive wellness facilities. While many guests praise the attentive service from the restaurant and shuttle staff, some find the reception team less welcoming. The dining experience receives mixed reviews, with breakfast generally well-regarded but dinner often described as inconsistent. For those planning a stay, it is advisable to utilize the convenient shuttle service for exploring, as walking to nearby towns can be challenging due to narrow roads.

Facilities & Amenities
The hotel boasts an impressive array of facilities, with its thermal pools being a major highlight. Guests appreciate the multiple outdoor pools, some of which are heated and accessible for extended hours, including overnight. There is also a covered indoor pool for year-round enjoyment, though some note occasional issues with its cleanliness and limited hydro-massage jets. A swim cap is required for pool use, which can be purchased on-site. The spa offers various treatments, and a small fitness center is available. While Wi-Fi is generally provided, its quality can be inconsistent, particularly in rooms. Guests also mention the availability of sunbeds, though these can be limited during peak times.

Cleanliness & Room Comfort
Rooms are generally found to be clean, with housekeeping staff receiving praise for their diligence. However, feedback on room comfort and condition is mixed. Many guests describe the rooms as outdated or old-fashioned, with some noting issues like leaky showers, poor drainage, or non-functioning bathroom extractors. Beds are often described as hard, and some mention uncomfortable plastic mattress covers. Noise can be a significant concern, with reports of disturbances from nearby events or parties, as well as noise from adjoining rooms and inefficient air conditioning units. Some rooms are located far from the main building, requiring considerable walking and navigating stairs.

Dining & Food Quality
The hotel's dining experience garners varied opinions. Breakfast is largely praised for its variety and abundance, featuring fresh pastries, fruits, and savory options. However, the coffee from the self-service machines is a frequent point of dissatisfaction, often described as poor quality. Dinner and lunch receive more mixed reviews, with some guests finding the food bland, repetitive, or comparable to canteen fare, and noting a lack of fresh vegetables. Despite this, some specific dishes, particularly first courses and desserts, are highlighted positively. The restaurant can become crowded and noisy, especially during peak periods, impacting the overall dining atmosphere.

Location & Accessibility
The hotel's location is a significant draw, offering stunning panoramic views of the bay and spectacular sunsets. It is conveniently situated near a bus stop, providing easy access to other parts of the island. A complimentary shuttle service is available for transfers to the nearby Citara beach and the port of Forio, which guests find very helpful. The hotel is also close to the famous Poseidon Gardens. While the immediate surroundings are beautiful, walking to the town center can be challenging due to narrow roads and a lack of sidewalks. Parking is available on-site for guests who arrive by car.

Staff & Service
Guest feedback on staff and service is notably varied. The restaurant staff, including waiters and the maître d', consistently receive high praise for their friendliness, attentiveness, and professionalism. The shuttle service drivers are also frequently commended for their helpfulness and pleasant demeanor. In contrast, the reception staff often receive criticism for being cold, unhelpful, and distant, with some guests feeling their concerns were not adequately addressed. Spa staff are generally described as professional and skilled. Overall, while many staff members contribute to a positive experience, the initial impression at check-in can sometimes be disappointing.

Additional Information
Guests should be aware that the hotel occasionally hosts events or parties that can generate significant noise, particularly for rooms located directly above or adjacent to event spaces. There have also been instances of vendors attempting to sell merchandise within the hotel premises, which some guests found intrusive. While the hotel has a pet-friendly policy, some reviews indicate concerns regarding pet hygiene in common areas. The presence of the hotel owner, who often greets guests in the dining room, is a unique and appreciated touch. Some guests also mention a destination fee that covers certain amenities, which they feel is not always clearly explained upon booking.