Shangri-La Le Touessrok, Mauritius

This luxurious resort offers an unparalleled escape, distinguished by its private island access and a staff renowned for their exceptional service and genuine hospitality. Guests consistently praise the property's stunning natural beauty, the high quality of its diverse dining options, and the overall sense of peace and tranquility it provides. It is an ideal destination for families seeking engaging activities and dedicated kids' services, couples desiring a romantic and serene getaway, and golfers with direct access to a world-class course. Discerning luxury travelers will appreciate the meticulous attention to detail and the warm, welcoming atmosphere. To ensure a comfortable experience, guests are advised to bring sea shoes due to the presence of sea urchins in some beach areas and to book restaurant reservations in advance.

Facilities & Amenities
The resort provides an extensive array of facilities designed to enhance guest comfort and enjoyment. Guests can unwind at the serene adults-only pool or enjoy the main swimming pool with its beautiful views. A well-equipped fitness center and a luxurious spa offer opportunities for relaxation and rejuvenation. The highlight is the private island, easily accessible by a short boat shuttle, providing secluded beaches and dining. A wide range of complimentary water sports such as kayaking, paddleboarding, and water skiing are available, along with other activities like e-bike tours and catamaran excursions. The kids club is highly praised for its engaging activities and professional staff, ensuring younger guests are well entertained. Attentive beach service includes complimentary iced water, fruit, and sorbet delivered directly to sunbeds.

Cleanliness & Room Comfort
Guests generally find the rooms to be spacious, comfortable, and immaculately clean, often boasting amazing sea views. Many appreciate the comfortable beds and the high-quality linens that contribute to a restful stay. Amenities such as a well-stocked complimentary minibar and premium toiletries are frequently mentioned as positive touches. Housekeeping services are consistently praised for their thoroughness and efficiency, often providing turn-down service. While most guests report a quiet environment, some have noted occasional issues with noise levels from adjacent rooms or the air conditioning. A few reviews mention that some older rooms, despite recent subtle renovations, could benefit from further updates, citing minor issues with bathroom finishes or air conditioning effectiveness.

Dining & Food Quality
The resort offers a diverse and high-quality dining experience across its multiple restaurants. Breakfast is consistently highlighted as exceptional, with a wide variety of options including fresh fruits, juices, and live cooking stations, often featuring an Asian corner. The Japanese restaurant (Kushi) and the Indian restaurant (Saffron) receive high praise for their exquisite dishes, with many guests calling them outstanding. The private island restaurant is also noted for its excellent food, including fresh lobster and wood-fired pizza. While the main buffet restaurant (TSK) offers extensive choices, some guests found its dinner variety less consistent or its atmosphere less intimate. Overall, the food quality is considered top-notch, with chefs often going above and beyond to cater to guest preferences and dietary needs.

Location & Accessibility
The resort boasts a stunning location directly on the sea, offering picturesque views and easy access to the water. A significant highlight is the private island, Ilot Mangenie, and its connection to Ile aux Cerfs, both accessible via a convenient and frequent boat shuttle from the hotel's private jetty. This provides guests with exclusive, tranquil beaches and additional dining options. For golf enthusiasts, the proximity to a world-class golf course on Ile aux Cerfs is a major draw. While the beaches are beautiful, some guests advise bringing sea shoes due to the presence of sea urchins in certain areas, ensuring a more comfortable experience when entering the water. The resort's layout is designed to feel spacious and uncrowded, allowing for easy movement between facilities.

Staff & Service
The staff at this resort consistently receive overwhelming praise, being described as the most attentive, friendly, and professional many guests have ever encountered. Their genuine hospitality and willingness to go "above and beyond" are recurring themes. From the warm welcome upon arrival to efficient check-in and personalized assistance throughout the stay, every interaction is designed to make guests feel special. Housekeeping is noted for its meticulous care, and the kids club team is highly commended for their kindness and professionalism. The beach service is particularly highlighted for its promptness and thoughtful touches. Guests appreciate how staff remember preferences and celebrate special occasions, contributing significantly to an unforgettable and pampered experience.

Additional Information
The resort enhances the guest experience with several thoughtful touches and unique features. Guests frequently appreciate the complimentary iced water and fruit/sorbet served by the pools and beaches, adding to the sense of luxury. Welcome gifts and special surprises for occasions like birthdays or anniversaries are common and well-received. While the hotel has undergone recent subtle renovations to public spaces and some rooms, some guests noted that certain older room sections could still benefit from further updates, particularly regarding soundproofing and air conditioning efficiency. Some guests also mentioned the cost of imported beverages, such as wine and bottled water, as being high. The resort offers a variety of outdoor activities and excursions, ensuring there is always something to do.